Taipa Beach Resort, nestled on the picturesque Doubtless Bay, offers a unique blend of serene beachside relaxation and easy access to Northland's attractions. Guests can unwind by the beach or pool and explore nearby historic sites, scenic walks, and cultural experiences just moments away. This resort provides a wide array of accommodations, including studios, one- and two-bedroom apartments, amounting to a total of 32 bedrooms. Moreover, it features a vibrant conference and events venue. As the Night Auditor, you will play a crucial role in ensuring exceptional guest experiences during the nighttime hours, maintaining the highest standards of service and security. This is a part-time position. Responsibilities: • Oversee and manage all operations during the night shift, ensuring the smooth running of the resort and maintaining the highest levels of service. • Welcome and assist guests upon arrival and departure, ensuring their needs are met and any issues are promptly resolved. • Manage the night audit process, including accurate and timely preparation of financial reports, guest accounts, and other administrative duties including rolling the day. • Handle guest inquiries and complaints professionally and promptly, finding appropriate resolutions and ensuring guest satisfaction. • Ensure the safety and security of guests and the property by monitoring surveillance systems, conducting regular rounds, and promptly addressing any security concerns. • Collaborate with other departments, such as Housekeeping and Maintenance, to address guest issues if they occur. • Maintain accurate records and reports of incidents, guest interactions, and operational activities during the night shift. • Stay updated on hotel services, facilities, and local attractions to assist guests with inquiries and provide recommendations. Experience: • Experience in a Night Auditor or Receptionist role, preferably within a hotel or upscale hospitality environment, is an advantage. • Strong customer service skills, with a passion for delivering exceptional guest experiences. • Flexibility to work night shifts, including weekends and holidays, as required. • Valid NZ working right required, we are unable to sponsor for this position. If you are passionate about the hospitality industry and want to join our team, please send your CV to gm@taipabeachresort.co.nz