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Location:
Northland
Category:
Management

Trademe
Digital Infrastructure Services & Platforms Manage
We're looking for a Digital Infrastructure Services & Platforms Manager to take charge of Northpower's digital infrastructure and drive the next chapter of our technology evolution.
You'll combine your technical expertise, commercial acumen, leadership skills and passion for innovation to deliver secure, scalable, and future-ready platforms and services.
About the role:
As Digital Infrastructure Services & Platforms Manager, you'll be the architect of Northpower's digital backbone - designing, managing, and continuously improving infrastructure that supports critical services across our business. Working with a team of talented engineers, managed service providers, and external partners, you'll ensure seamless delivery of platforms and services while driving continuous improvement.
What you'll do:
* Set the vision: Define and execute Northpower's digital infrastructure strategy aligned with business growth.
* Lead and inspire: Manage a high-performing team of engineers and partners, fostering a culture of excellence and innovation.
* Own the platforms: Oversee cloud environments, networks, and enterprise systems with robust security and disaster recovery plans.
* Be the go-to expert: Act as the escalation point for critical incidents, ensuring swift resolution and clear communication.
* Drive innovation: Identify emerging technologies and implement solutions that enhance efficiency and reduce costs.
* Manage partnerships: Build strong vendor relationships and optimize contracts and budgets for maximum value.
* Champion growth: Mentor your team and support their professional development.
* This role requires occasional travel and after-hours availability.
About you:
You're an experienced infrastructure lead with the ability to balance operational strategy, commercial acumen and hands-on technical expertise.
You bring:
* 10+ years in IT infrastructure, including 5+ years in leadership roles.
* Proven success in designing, building and managing complex infrastructure platforms.
* Deep knowledge of cloud technologies, infrastructure-as-code, and enterprise systems.
* Experience in cybersecurity, disaster recovery, and infrastructure architecture.
* Strong commercial acumen and vendor management skills.
* Familiarity with ITIL and service delivery best practices.
* Exceptional communication and leadership skills to engage technical teams and senior stakeholders.
What's in it for you?
* Competitive remuneration and benefits package.
* Well-being initiatives, peer support network (Kaitiaki), and EAP services.
* Life insurance and discounted medical cover.
* Ongoing professional development and career growth opportunities.
* A supportive, inclusive workplace where your contribution is valued.
* Family-friendly events, discounted gym memberships, and retail perks.
About Northpower
Northpower is a trusted electricity and fibre network provider for Whangarei and Kaipara, serving over 60,000 customers. With 1,400+ staff across 16 locations, we deliver innovative solutions in transmission, distribution, generation, fibre, renewables, and commercial sectors. Our reputation for excellence and innovation is built on collaboration and a commitment to powering communities.
Ready to lead the future of digital infrastructure?
Apply now via #REQ1747 and bring your vision, expertise, and leadership to Northpower.
New Zealand work rights required.
Pre-employment checks include criminal history, drug and alcohol testing, and a medical assessment.

Whangārei, New Zealand
Negotiable Salary

Trademe
Digital Asset & Delivery Manager
About the role:
We're looking for an experienced and forward-thinking Digital Asset & Delivery Manager to join our Digital team at Northpower.
In this diverse role, you'll lead the ongoing improvements across our Service Delivery Portfolio, manage the full lifecycle of our digital assets and licences, as well as keeping an overview across a portfolio of digital projects.
Working with a talented (and diverse) team you'll play an important part in keeping our technology environment running efficiently, ensuring strong service delivery, and driving continuous improvement that supports our business strategy.
What you'll be doing:
* Leading the IT Service Delivery function, including governance of ITIL processes
* Taking ownership of major incident process, responses and reviews to minimise future disruptions to services
* Driving continual service improvement, SLA monitoring, and service performance reviews
* Managing the full lifecycle (acquisition through retirement) of digital assets within agreed budgets
* Managing software licences and subscription compliance across Northpower
* Keeping an overview across a portfolio of digital projects, ensuring they are delivered on time, within scope and budget
* Building strong vendor and stakeholder relationships, ensuring services meet business needs
* Leading and supporting a multi-disciplinary team, fostering growth and development
About you:
* 10+ years' experience across IT service delivery, portfolio/project management, and digital asset management
* At least 2+ years in a leadership or managerial role
* Deep knowledge of ITIL methodologies - Intermediate certification (Managing Professional) preferred
* Demonstrated experience managing major incidents and IT service delivery functions
* Strong understanding of digital asset lifecycles, licensing, and governance
* Strong understanding of Project Management methodologies
* Proven leadership, communication, and stakeholder management skills
* Proven experience in budget planning and management, especially for digital assets and licences
* The ability to perform under pressure, influence outcomes, and deliver results
What's in it for you?
* Competitive remuneration.
* An in-house well-being programme, a peer support network (Kaitiaki) and EAP services.
* Life Insurance and group discounted medical insurance.
* Commitment to professional growth and development.
* A friendly workplace where people are valued and appreciated.
* Family-friendly events and discounted gym membership along with various retail discounts.
About us:
Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers.
We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements.
We have over 1,400 staff working together across 16 locations to keep the power on and the lights going for our customers.
Get in touch!
Bring your expertise in Digital Service Delivery , Asset Management, and Project governance, and we'll provide the support, resources, and opportunities for you to thrive.
Apply now via #REQ1748 and take the lead in driving service excellence and shaping the future of Northpower's digital landscape!
New Zealand work rights are required for the role.
Pre-employment checks will include a criminal history check, drug and alcohol testing, and a medical assessment.

Whangārei, New Zealand
Negotiable Salary

Trademe
Digital Service Desk (DSD) Team Lead
About the role:
We're looking for a Digital Service Desk Team Lead to provide day-to-day supervision and technical leadership to our Whangarei-based Service Desk team. This is a hands-on senior technical role where you'll also guide a team of technicians, act as a key escalation point, and ensure seamless IT support across Northpower.
You'll work closely with the Digital Service Desk Manager, supporting the delivery of high-quality service desk operations while contributing to continuous improvement and technical excellence.
As our Digital Service Desk Team Lead, you'll:
* Lead and mentor the local service desk team, fostering growth and development.
* Act as the technical escalation point for complex or critical issues.
* Manage service desk queues, ensuring incidents and requests are resolved within service level agreements (SLAs).
* Work closely with our Digital Infrastructure, Cyber Security, and Applications teams to keep systems running smoothly and securely.
* Lead and support small projects and rollout of new systems and processes.
* Support internal and external customers, both onsite and remotely.
* Play a key role in problem solving, root cause analysis, and continuous service improvement.
* Participate in rostered shift work, on-call duties, and travel as required.
About you:
We're looking for someone with a mix of technical and leadership skills, including:
* 5+ years' experience in IT support, with at least 1 year in a leadership or senior technical role.
* Strong understanding of ITIL processes (ITIL Foundation certification minimum).
* Hands-on experience with Microsoft 365, workstation builds and troubleshooting Windows, Android and iOS systems.
* Knowledge of Active Directory, identity management, and endpoint management tools.
Excellent problem-solving, analytical, and documentation skills.
* Proven ability to lead and develop a team, while driving results in a fast-paced environment.
* A customer-first mindset and a passion for delivering outstanding service.
* Familiarity with ITSM ticketing systems such as JIRA would be advantageous.
What's in it for you?
* Competitive remuneration.
* An in-house well-being programme, a peer support network (Kaitiaki) and EAP services.
* Life Insurance and group discounted medical insurance.
* Commitment to professional growth and development.
* A friendly workplace where people are valued and appreciated.
* Family-friendly events and discounted gym membership along with various retail discounts.
About us:
Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers.
We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements.
We have over 1,400 staff working together across 16 locations to keep the power on and the lights going for our customers.
Get in touch!
Bring your technical expertise, leadership skills, and passion for great service and we'll provide the tools, support, and opportunities you need to thrive and grow.
Apply now via #REQ1744 and play a key role in shaping the digital future with Northpower!
New Zealand work rights are required for the role.
Pre-employment checks will include a criminal history check, drug and alcohol testing, and a medical assessment.

Whangārei, New Zealand
Negotiable Salary
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