IT Support

Description

Summary: Seeking a customer-focused IT Helpdesk Support Agent to deliver high-quality technical support, ensuring client IT systems run efficiently in a dynamic and supportive environment. Highlights: 1. Opportunity to develop skills in a dynamic and supportive environment 2. Be part of a growing team supporting critical services 3. Supportive team culture focused on growth and development IT Helpdesk Support Agent Build Your IT Career We are seeking an enthusiastic and customer-focused IT Helpdesk Support Agent to join a growing team based in the mighty Waikato. You will be responsible for delivering high-quality technical support and assistance, ensuring client IT systems and devices run efficiently and effectively. This is a great opportunity to develop your skills in a dynamic and supportive environment. Location: Airport Road, Hamilton Start date: Immediate Pay rate: $25–$26 per hour (weekly pay) In this role, you’ll be the first point of contact for technical support, helping users resolve issues and keeping systems running smoothly. Key Responsibilities: - Handle support requests via phone, email, and ticketing systems - Identify, diagnose, and resolve hardware and software issues - Guide users through troubleshooting in a clear and user-friendly way - Accurately log support interactions and maintain detailed records - Escalate complex or unresolved issues to senior technical teams - Contribute to improvements in IT support processes and workflows What we’re looking for: - 1–2 years’ experience in a helpdesk or service desk role - Exposure to retail or fuel industry environments is advantageous - Good knowledge of Windows OS, basic networking, and POS systems - Strong communication skills with a customer-first approach - Ability to multitask and perform under pressure - Willingness to be part of a rotating on-call roster What’s in it for you: - Be part of a growing team supporting critical services - Gain hands-on experience with retail and fuel industry technologies - Opportunities to progress into field, onsite, or project-based roles - Supportive team culture focused on growth and development About Tradestaff Tradestaff is a leading recruitment agency specialising in trades and industrial placements across New Zealand. We pride ourselves on connecting great people with great opportunities and supporting our workers every step of the way. Why work with Tradestaff? We’re a trusted recruitment partner with over 3 decades of experience in matching skilled tradies with great opportunities. We’re also proud members of the Recruitment & Consulting Services Association (RCSA) of Australia and New Zealand, which means we’re committed to high standards and ethical practices.