Summary: Seeking an energetic and systems-savvy Office Manager to be the operational backbone of Trade Assist's Auckland branch, driving efficiency, compliance, and process improvements. Highlights: 1. Drive systems, compliance & process improvements for a growing branch 2. Become the branch "super user" across all key software platforms 3. Opportunity to shape processes and systems within a scaling business * Operational backbone supporting Branch & Regional Manager * Drive systems, compliance & process improvements * Bring structure and efficiency to a growing Auckland branch About Us Trade Assist is a rapidly growing recruitment and staffing specialist focused on connecting people and businesses across construction, manufacturing, logistics, and trades sectors. We pride ourselves on operational excellence, proactive service, and being a trusted partner to both clients and candidates. We're now looking for a highly organised, proactive Office Manager to support our Auckland team and help drive smooth day-to-day business operations. Role Overview As Office Manager, you will be the backbone of the Auckland branch, providing structured operational support to the Branch Manager and Regional Manager. You'll be a key point of contact for internal teams, external partners, and candidate, helping maintain high efficiency, strong communication, and excellent service delivery. Key candidate: Someone energetic, systems-savvy, and ready to take ownership of tasks that keep our office running smoothly. Key Responsibilities: Operational Support * Assist Branch/Regional Manager with daily workflow and team coordination * Maintain office systems, processes, and documentation * Coordinate scheduling, meetings, and operational priorities * Support with onboarding, timesheets and compliance tracking Administration * Manage general office duties: front desk, phones, correspondence, filing * Maintain databases * Process invoices, purchase orders, and expense tracking Customer & Candidate Experience * First point of contact for clients, candidates, and visitors * Provide clear, professional communication * Support candidate bookings, updates, and queries Team Collaboration Work closely with recruiters, consultants, and support staff Assist with reporting and analytics for operational insights Systems & Process Leadership * Become the branch "super user" across all key software platforms (CRM, payroll, onboarding systems, compliance tools, reporting systems, Microsoft 365, etc.) * Support team members with system training, troubleshooting, and best-practice usage * Set and maintain process standards to ensure consistency and accuracy across the branch * Identify inefficiencies or gaps in workflows and proactively recommend improvements * Work closely with Head Office to escalate system issues, suggest enhancements, and implement updates * Assist with onboarding new team members into branch systems and processes Skills & Experience * Proven experience in office administration and/or office management * Ability to support managers with operations, planning, and execution * High-level organisation, attention to detail, and prioritisation skills * Strong communicator * Proficiency with Microsoft 365 and CRM systems * Comfortable handling multiple tasks in a dynamic environment Nice-to-Have * Experience in staffing, recruitment, construction, or trade industries * Ability to identify process improvement opportunities Who You Are You're someone who: * Loves bringing structure to chaos * Enjoys being a reliable point of contact for multiple stakeholders * Can think ahead and problem-solve without always being told what to do * Thrives in a fast-moving, high-value operational role * Takes ownership of systems and ensures they are used properly * Notices inefficiencies and looks for smarter ways of doing things What We Offer * Growth opportunities within a scaling business * Supportive team culture focused on development * Competitive salary and benefits * Opportunity to shape processes and systems How to Apply Please send your CV and a brief cover letter outlining: * Your office management experience * Why you're interested in supporting a branch leadership team * What systems or processes you've improved in past roles
Trademe · HR
Trademe · HR
