Summary: This role involves supporting a government agency by answering inbound calls, resolving queries, and managing customer interactions with professionalism and empathy in a fast-paced contact center. Highlights: 1. Opportunity in the public sector 2. Long-term stability with growth potential 3. Supportive training, coaching, and mentorship Customer Service Representative Are you a confident customer service professional looking for your next opportunity in the public sector? We are seeking Customer Service superstars to support a busy government agency within a high-volume inbound contact centre environment in Palmerston North. This opportunity is ideal for people who thrive in fast-paced settings, enjoy helping others, and remain calm under pressure. The contract offers long-term stability with strong potential for extension or permanent opportunities. What You’ll Be Doing - Answering inbound phone calls from members of the public - Providing accurate information and resolving customer queries - Logging information into internal systems - Managing customer interactions with professionalism and empathy - Navigating multiple systems in a fast-paced environment - Escalating complex matters to the appropriate teams What We’re Looking For - Strong verbal and written communication skills - Previous customer service experience (call centre, hospitality, retail, reception or similar) - Calm, empathetic, and solutions-focused approach - Tech-savvy with the ability to learn new systems quickly - Excellent attention to detail and multitasking skills - Flexibility to work across a 7-day roster - Reliable, positive, and team-focused attitude The Details: - Start: 3rd August 2026. Minimum 12 month temporary assignment - Hours: Minimum 25 hours per week guaranteed - Roster: Monday – Sunday, shifts between 6am and 12am with most shifts falling in the afternoons, evenings, and weekends - - Training: Approximately 4 weeks of full-time paid training (attendance required) - Availability: Must be available for at least 5 days across a 7-day roster, including weekends - Pay Rate: $28.95 per hour Why You’ll Love It: ? Gain valuable experience in the public sector ? Long-term stability with opportunities to grow ? Supportive training, coaching, and mentorship ? Work that’s meaningful and community-focused ? Great team culture and a fast-paced environment where your days fly by This role provides an excellent platform to grow your customer service career within a vibrant, flexible work setting that values your skills and dedication. If you have the skills listed above and are interested in progressing further with your application, click ‘APPLY NOW’.
Trademe · HR
Trademe · HR
