Kaikohe Front Office & Guest Services Job Listings

Trademe

Night Auditor

Taipa Beach Resort, nestled on the picturesque Doubtless Bay, offers a unique blend of serene beachside relaxation and easy access to Northland's attractions. Guests can unwind by the beach or pool and explore nearby historic sites, scenic walks, and cultural experiences just moments away. This resort provides a wide array of accommodations, including studios, one- and two-bedroom apartments, amounting to a total of 32 bedrooms. Moreover, it features a vibrant conference and events venue. As the Night Auditor, you will play a crucial role in ensuring exceptional guest experiences during the nighttime hours, maintaining the highest standards of service and security. This is a part-time position. Responsibilities: • Oversee and manage all operations during the night shift, ensuring the smooth running of the resort and maintaining the highest levels of service. • Welcome and assist guests upon arrival and departure, ensuring their needs are met and any issues are promptly resolved. • Manage the night audit process, including accurate and timely preparation of financial reports, guest accounts, and other administrative duties including rolling the day. • Handle guest inquiries and complaints professionally and promptly, finding appropriate resolutions and ensuring guest satisfaction. • Ensure the safety and security of guests and the property by monitoring surveillance systems, conducting regular rounds, and promptly addressing any security concerns. • Collaborate with other departments, such as Housekeeping and Maintenance, to address guest issues if they occur. • Maintain accurate records and reports of incidents, guest interactions, and operational activities during the night shift. • Stay updated on hotel services, facilities, and local attractions to assist guests with inquiries and provide recommendations. Experience: • Experience in a Night Auditor or Receptionist role, preferably within a hotel or upscale hospitality environment, is an advantage. • Strong customer service skills, with a passion for delivering exceptional guest experiences. • Flexibility to work night shifts, including weekends and holidays, as required. • Valid NZ working right required, we are unable to sponsor for this position. If you are passionate about the hospitality industry and want to join our team, please send your CV to gm@taipabeachresort.co.nz

Far North District, Northland Region, New Zealand

Negotiable Salary

Trademe

Duty Manager

* 32-hours per week guaranteed! * Staff accommodation! Meals! Uniform! Laundry! * Step into a front office leadership role and ensure smooth operations! Situated in lush gardens and overlooking the Waitangi Treaty Grounds and Bay of Islands harbour, Copthorne Hotel and Resort Bay of Islands combines relaxed comfort with cultural richness. From leisure guests to conference visitors, we create unforgettable stays that embody Millennium Hotels and Resorts' "A Thousand Ways of Happiness" promise. Every experience we deliver is shaped by our purpose: Your best time and place - right here, right now. It's what drives us to Go Further, be Truly Connected, bring Energy On, and Genuinely Care about every moment our guests spend with us. As part of the team, you'll help bring our purpose and values to life by creating a welcoming, responsive environment where people feel supported and inspired, whether they're checking in, dining with us, or simply taking in the view. In this role, you'll lead by example to ensure our front office runs smoothly, uphold health and safety standards, and oversee the hotel in the absence of senior managers - uniquely varied leadership opportunity that blends hands-on operations with delivering warm and memorable hospitality. Key responsibilities: * Act as the hotel's Duty Manager, including responsibility for the liquor license and emergency protocols. * Supervise and support front office staff to deliver consistent, professional service. * Lead daily operations and resolve guest issues with empathy and efficiency. * Champion health, safety, and legal compliance standards. * Upsell hotel services, promote our restaurant, and support our loyalty programme. * Be the go-to for security, guest privacy, and smooth check-in/check-out processes. What we're looking for: * A current LCQ Certificate (essential). * A current General Managers Certificate, or the ability to obtain one. * Minimum 6 months proven experience in hotel front office or hospitality leadership. * A full driver's license is preferred. * A genuine passion for customer service, with excellent communication and multitasking skills. * A calm, proactive approach to handling pressure and solving problems. * Confidence in training, leading a team, and using property management systems. Why work with us: * Great staff benefits such as discounted staff accommodation, meals on duty, uniform provided, laundry services available. * Be part of a supportive national brand that values your growth. * Enjoy exclusive hotel discounts across our properties nationwide. * Join a team that celebrates meaningful guest interactions and local pride. * Feel secured with a guaranteed 32-hour work week, and an hourly wage rate between $27-$30. Apply now and bring your leadership and energy to a hotel that's all about creating memorable stays and making a difference.

Far North District, Northland Region, New Zealand

Negotiable Salary

Trademe

Night Audit

* Career development and training opportunities * Discounted hotel rates nationwide * Employee Food & Beverage discounts We are Copthorne Hotel and Resort, Bay of Islands. Together with Millennium and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start from the moment our guests walk through the door and continue 24/7 during their stay with us. That's where you come in. Welcome to Copthorne Hotel and Resort, Bay of Islands here's what you can expect when you join our team: * Career development and training opportunities * Discounted hotel rates nationwide * Complimentary staff meals on duty Do you need experience? Experience completing the Night Audit process will be an advantage, as will knowledge of Opera. Ideally you have worked front of house in a hotel before, however we offer excellent training for the hospitality professionals of the future, so experience is not essential. You are flexible with hours, and bale to work weekends and public holidays, enjoy working nights and pride yourself on your ability to communicate clearly at all levels. You are looking for a role where comfort, guest safety and security is paramount and you are respected for your high standards. In this role, you will ensure a positive guest experience by being on hand to deal with enquiries through the night, explain the hotel facilities and anticipate guest needs. Other responsibilities include hotel cleaning, delivery of room service orders and assisting where required. You will need a good level of strength and fitness to assist guests with their luggage. This is a permanent part-time role with a minimum of 32 hours per week. We're looking forward to getting NZ's best hospitality employees back to work. We will look after you with regular night shifts, a friendly team and the prestige of being part of one of NZ's leading hotel brands. If you're ready for the next step in your career in a positive and sophisticated environment, apply now.

Far North District, Northland Region, New Zealand

Negotiable Salary