Operations Supervisor - Invercargill At FIRST Security, we’re proud to be New Zealand’s trusted leader in integrated security services. Our people are at the heart of what we do – delivering protection with professionalism, integrity, and service excellence. We’re looking for an experienced and motivated Operations Supervisor to join our Whakatāne branch. This is a key leadership role, responsible for team performance, workforce planning, and day-to-day operational delivery. About the Role Reporting to the Branch Manager, you’ll lead a team of security professionals, ensuring smooth operations, compliance, and a culture of safety and continuous improvement. You'll oversee rostering, training, incident response, and quality assurance while maintaining strong relationships with clients and internal teams. What You’ll Be Doing *Lead and support team performance and development *Manage rosters, recruitment, onboarding, and training *Drive high standards of service delivery and safety *Monitor financial and operational performance *Handle escalations and ensure compliance with policies and legislation *Identify and implement process improvements What You’ll Bring *Proven experience leading teams in operational environments *Excellent communication and problem-solving skills *Strong initiative, flexibility, and ethics *Familiarity with workforce planning and service delivery KPIs *A current NZ Certificate of Approval (COA), or eligibility to obtain one *3+ years in an operations or supervisory role What We Offer *A trusted leadership role in a respected NZ company *Supportive team environment with career development opportunities *Competitive pay and benefits *Ongoing training and professional growth If you’re a capable leader ready to drive service excellence and team success, apply now!