Summary: This is a hands-on leadership role overseeing service or events and leading a team in a high-end hospitality venue. Highlights: 1. Lead a front-of-house team and manage staff performance 2. Maintain service standards and act as primary contact during events 3. Opportunity to deliver outstanding customer experiences We are currently recruiting an experienced Duty Manager on behalf of a leading hospitality venue specialising in high-end events and private functions as well as a la carte service. This is a hands-on leadership role overseeing service or events and leading a team. - Up to $30 per hour - Meals and parking provided - Career growth opportunities Please note only candidates with unrestricted working rights in NZ will be considered - no sponsorship available The Role As Duty Manager, you will be responsible for the smooth running of shifts, maintaining service standards, and acting as the primary contact during events. You'll lead a front-of-house team, manage staff performance, and liaise with internal event teams to deliver outstanding customer experiences. Some responsibilities will include: - Manage customer feedback and resolve issues promptly - Conduct opening/closing procedures including cash handling - Support training and onboarding of new staff - Supervise and coordinate staff across daily operations and events - Ensure compliance with the Sale & Supply of Liquor Act About You We're looking for a confident, service-driven individual with a strong background in hospitality operations, ideally within a venue that hosts events or large-scale functions. To be successful you will need to have: - Previous experience as a Duty Manager or similar supervisory role - Proven ability to lead teams in a high-pressure environment - Strong communication and problem-solving skills - Flexibility to work across evenings, weekends, and event-based rosters - Current Duty Managers Certificate If you meet the above requirements please apply today and we'll be in touch.
Trademe · HR
Trademe · HR
