Tired of carrying the team? As a high performer, you deserve a team that’s got your back. We’re after a sharp, calm-under pressure Service Advisor who thrives in the middle of the action; juggling customers, techs, parts, and priorities all while making it look easy. At our European specialist workshop in Te Rapa, we run a tight ship. Seven techs, a full bookings calendar, and a continuous log of invoices to smash through. If you’ve got the customer smarts, communication game, and hustle to match - this could be your spot. Why You’ll Love Working With Us * Supportive, drama-free culture that backs each other * Monday to Friday only - your weekends are yours (alternative hours can be negotiated) * 4:30pm Friday finish * Staff discounts + regular team events * Clean, modern workplace with systems that work * Competitive package for the right person Who We’re Looking For * Solid experience as an automotive service advisor or similar role * Confident communicator, clear, friendly, calm under pressure * Stays across every job, no dropped balls, finger on the pulse * Proactive - you spot issues and solve them before they hit the fan * Team player - if someone’s drowning, you jump in and help out * Organised, detail-driven, and genuinely cares about getting it right * Strong computer literacy and typing skills What You’ll Be Doing * Managing the customer journey from booking to pick-up * Keeping techs in the loop and the calendar under control * Writing invoices, quoting and sourcing parts * Calling customers back promptly, even when the news isn’t great * Supporting the team to hit service targets and deliver on time * Building repeat business with people who trust you Attach your CV and the answers to these questions in your Cover Letter. * What do you love about being a Service Advisor? * What makes a great workplace for you? * What does good customer service look like to you?