Summary: Join a 5-star boutique hotel as a full-time Receptionist, providing exceptional guest service in a team-oriented environment. Highlights: 1. Work at Cambridge's iconic 5-star boutique hotel 2. Engage in a dynamic and welcoming team environment 3. Opportunity to exceed customer expectations in hospitality An exciting opportunity have been created for a full-time Receptionist to join our team at The Clements Hotel. The Clements is Cambridge’s most iconic Hotel, with a recent stunning renovation of the heritage building formerly known as the Masonic Hotel and built in 1911, this project has truly been a labor of love. The sensitively restored and renovated building has been transformed into a 5-star boutique hotel featuring 29 guest rooms and complemented by extensive F&B operations. As a receptionist you will have strong interpersonal skills and must work well in a team environment, ability to work well under pressure, eye for detail. Excellent communication skills, excellent computer skills, spelling and grammar. Responsibilities: • Greeting guests with a friendly and welcoming attitude upon arrival. • Checking guests in and out efficiently, processing reservations, and handling payments accurately. • Providing information about hotel amenities, local attractions, and services to enhance guests' experiences. • Handling guest inquiries, requests, and concerns promptly and professionally. • Maintaining an organized and clean reception area. • Collaborating with other hotel departments to coordinate guest services. • Assisting with administrative tasks, such as filing, record-keeping, and preparing reports. • Ensuring the security and confidentiality of guest information. • Handling emergencies and guest issues calmly and effectively. • Assisting with guest luggage and porter duties. Experience: • Previous experience in similar role • Determination to exceed customer expectation. • Exceptional attention to detail • High level of resourcefulness • Immaculate grooming and presentation • Honest and work well in a team environment. • Excellent English. • Passion for the hospitality sector You must hold working rights in New Zealand or have a valid working visa. If you are interested in this opportunity and believe that you have what it takes, then please send your application to gm@clements.co.nz
Trademe · HR
Trademe · HR
