Hamilton Customer Service - Call Centre Job Listings

Customer Service Officer64791786718339110

Trademe

Customer Service Officer

Join our team as a Customer Service Representative! Are you enthusiastic, proactive, and ready to make a real impact? We’re on the lookout for passionate Customer Service Representatives to join a dynamic, fast-paced contact centre in Te Rapa. You’ll be employed by Madison and work closely with our onsite team at a large government organisation. As part of a dedicated team supporting a high-volume project, you’ll play a key role in delivering tailored solutions to customers through both voice and written channels. Every interaction matters and you’ll be the person who makes it count. What’s in it for you? Your commitment to exceptional customer experiences, accuracy, and confident multitasking will set you up for success. We’ll provide full-time, paid training, giving you specialist knowledge and valuable public sector experience to boost your career. Assignment Details - Start Date: Tuesday 10 February 2026 - End Date: Friday 3 July 2026 - Hours: 40 per week - Pay: $29.45 per hour + 8% holiday pay - Location: Office-based, Te Rapa location, street parking - Schedule: Training hours 9am to 5:30pm with a wider working window 8am – 6pm with 2 weeks’ notice if a change of shift is required. - Training & Support: Comprehensive onboarding and ongoing guidance What We’re Looking For - Excellent verbal and written communication skills - Confidence navigating multiple computer systems on dual screens - A positive, proactive approach to work - Strong listening skills and the ability to assess situations and provide effective solutions - Flexibility and adaptability to handle a diverse range of queries Sound like you? If you’re available for the full duration of the contract and eligible to work in NZ, click Apply Now! We’ll be screening applications as they come in over the holoday period so don’t wait!

Hamilton, New Zealand

Negotiable Salary

Customer Service Supervisor64770565333250111

Trademe

Customer Service Supervisor

We are seeking an experienced Team Leader with exceptional organisational skills to be based onsite at our client’s offices supervising a team of Madison Customer Service Representatives. You will be employed by Madison working closely with our team as they support a large government organisation in their contact centre. This 5-month temporary role starting 10th February, will have real impact on the community and give you an excellent opportunity to gain experience in the public sector. - Office-based, Te Rapa location - Monday to Friday. - Training hours 9am to 5:30pm with a wider working window 8am – 6pm with 2 weeks’ notice if a change of shift is required - 10 February to 3 July 2026 - $37 per hour and 8% holiday pay - Full training and support during your assignment We are looking for someone we can rely on to work closely with the Madison Business Partners to ensure smooth day to day running, reporting, and creating a happy, high performing culture. Your duties will include: - Reporting on performance and supporting delivery of the teams’ work tasks. - Assistance with training and coaching - Complete customer service call checks, identifying development needs and opportunities - Roster and schedule assistance - Utilise tools available to monitor daily results of set KPIs To be successful in this role you will have: - Proven leadership and coaching skills with the ability to motivate others - The ability to follow instructions with procedures and minimum direction - Competent using multiple systems simultaneously - A positive attitude and the flexibility to cope with change - Excellent communication skills - Ability to problem solve - Reliable with strong integrity - Good reporting ability with excellent organisational skills - A professional, personable approach with the ability to build good relationships If this role sounds like you, apply today

Hamilton, New Zealand

Negotiable Salary

Customer Service Officer 64153975480962112

Trademe

Customer Service Officer

**About the Role** As a Customer Service Officer (CSO) working with our client, you will be essential in delivering outstanding customer service and supporting business objectives. Your role involves engaging with customers, ensuring satisfaction, handling inquiries, managing accounts, and building strong relationships with domestic and commercial clients while maintaining operational excellence. **Benefits:** * Pay Rate $26.00 per hour. * Work locally and have good hours of potentially 40 hours per week. * Training and development opportunities to enhance your skills and career growth. * Potential ongoing work with a reputable company. * A positive, safety-focused work environment ensures you get home safely daily. * EAP support services are available for you and your family. * Support from your Programmed Account Manager. **Key Responsibilities:** * **Customer Interaction**: Professionally handle calls, emails, and inquiries, resolving complaints efficiently with a customer-first approach. * **Account Management**: Assist with billing and account queries and maintain accurate customer data, including processing payments and orders. * **Compliance**: Ensure adherence to regulatory requirements for installations and customer holdings. * **Reports and Documentation**: Maintain daily reports and records in line with company systems. * **Customer Retention**: Support business growth by leveraging company offerings to retain and acquire customers. **You Will Have:** * Strong communication and telephone skills. * Customer-focused with a proactive approach to managing complaints and concerns. * Strong attention to detail and accuracy in account and record management. * Previous customer service experience, ideally within the utilities or energy sector. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with customer management systems is a plus. **If you are looking to join a well-respected company with a great team culture, please apply today!**

Hamilton, New Zealand

Negotiable Salary

Security Operations Centre - Team Leader63612268021377113

Trademe

Security Operations Centre - Team Leader

Kia haumaru ai tatou katoa At FIRST Security, we are proud to be New Zealand’s trusted leader in integrated security services. Our people are at the heart of everything we do – protecting what matters most for our clients through integrity, professionalism, and service excellence. We are currently seeking an experienced and motivated Client Security Operations Centre (SOC) – Team Leader to join our Hamilton branch. This critical role is responsible for leading a high-performing team within a 24/7 operations centre, delivering real-time monitoring and rapid response services on behalf of a key national client. About the Role As the SOC Team Leader, you’ll play a pivotal role in ensuring the smooth and effective operation of the Security Operations Centre. You’ll be responsible for team leadership, rostering, compliance, performance coaching, and daily coordination of operational security tasks. You’ll also act as a primary point of contact for client stakeholders and internal teams alike, ensuring that all services are delivered with professionalism, reliability, and responsiveness. Key Responsibilities: Oversee day-to-day operations within the operation centre, ensuring full roster coverage and consistent service delivery. Assist with recruitment, onboarding, and training of new team members, ensuring readiness before solo deployment. Lead quality assurance efforts, including regular performance audits and follow-up training as needed. Develop, manage, and optimise team rosters to maintain 24/7 operational coverage. Serve as the key liaison between the SOC team, FIRST Security management, and the client’s key personnel. Coordinate the allocation of resources for both routine operations and urgent, ad hoc assignments. Ensure all security systems and procedures are live, effective, and accurately documented. Contribute to policy and procedural development and ensure ongoing compliance. Support continuous improvement of surveillance and alarm response operations. Troubleshoot high-level alarm issues and minimise technical system outages through contractor liaison. Contribute to reporting and data quality across all incidents, threats, and operational events. About You To be successful in this role, you'll bring a strong foundation in operational security leadership, excellent communication skills, and the ability to guide and grow a team in a fast-paced environment. You will have: A current NZ Certificate of Approval (COA), or eligibility to obtain one. Previous experience in security operations, preferably within a command or control centre. Proven leadership capability – able to manage people, rosters, and performance with confidence. Excellent verbal and written communication skills. Strong attention to detail, problem-solving ability, and initiative. Good working knowledge of security systems and surveillance equipment. The ability to remain calm and effective under pressure, especially in emergency situations. What We Offer A vital leadership role with one of New Zealand’s most trusted security providers. Competitive salary and benefits. A supportive team environment with access to development and upskilling opportunities. Ongoing training to support your growth and success. Applicants for this position should have NZ residency or a valid NZ work visa. If these positions are of interest to you, Apply NOW!!

Hamilton, New Zealand

NZ$25-30/hour

Trademe

Dispatcher

Express Dispatcher | Hamilton | Permanent full time * Location: 1 Earthmover Cres, Hamilton * Full time position * Monday to Friday: 7am to 3:30pm Imagine a job where you can help Kiwi businesses grow, connect whanau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Working from our Waikato depot, our Dispatcher role involves allocation of incoming jobs, becoming a health and safety champion and creating a positive team environment. You'll deliver an exceptional level of service to manage queries from customers. Each day is fast paced and varied putting your problem-solving skills to the test. We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa. https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go! What can we offer you? * Learning and development opportunities to help support your career goals * A value's driven organisation that supports and respects its employees * A safe and secure work environment * A stable government owned agency who isn't going anywhere! What we need from you: * Be available to work Monday to Friday: 7am to 3:30pm * Reliable transport * Previous experience in a customer facing environment, ideally retail * Problem solving skills - can you think on the fly and find the best outcomes? * Administration and data entry skills * Confidence to interact with people from all backgrounds face to face, phone and email All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check. NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.

Hamilton, New Zealand

Negotiable Salary

Call Centre Operator - Part time63612261279875115

Trademe

Call Centre Operator - Part time

Part time Call Centre Operator Kia haumaru ai tatou katoa Introducing FIRST Security - your gateway to excellence in security solutions in the vibrant heart of New Zealand! We are seeking a part time call centre operator that can start immediately to help out when needed. You will act as a standby for Chorus in the case of any sickness or absence from other staff members. Pay rate will start at $23.50 per hour, once trained will move to $24.67 per hour 20 hours a week About you: We are looking for someone who has a passion for delivering excellent service, who pride themselves on high work standards and who have outstanding attention to detail. You will have a mature attitude and be process orientated. To be successful in this role you will also have: • Excellent attention to detail • 2yrs minimum experience with MS Word and Excel is essential • Excellent written and verbal communication skills • Proactive problem-solving skills • The ability to follow instructions. • Proficient computer and keyboard skills • A fast learner that can pick up things very quickly • Ability to pass a Ministry of Justice check • Flexibility with your time Further benefits: • Full access to First Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery. • Strong company focus on training and development – How can we help you grow? • Ongoing support, Welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau. • Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family. If you have a passion for safety and want to contribute to improving your local community, we want to hear from you! Click on the APPLY button now! Applicants for this position should have NZ residency or a valid NZ work visa

Hamilton, New Zealand

Negotiable Salary

Customer Care Specialist63612235259777116

Trademe

Customer Care Specialist

**Company Description**Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone! **Job Description**We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationary online stores! This Customer Service role differs from most in that we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support. **As a Customer Care Specialist your key responsibilities will be:** - Managing customer enquiries with a strong resolution focus. - Building rapport with customers by active listening and a mirroring communication style. - Adapting from phone to email when required. - Running efficient case management and follow-up within agreed timeframes. - Keep up to date with processes, procedures and products to ensure accurate information is provided. **Qualifications**Firstly, you are passionate about customer service! While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can; - Really **own it** and be a reliable and responsible team member who can work independently while working collaboratively in a team. - Have exceptional customer service, whether you have contact centre, retail, hospitality experience or no experience at all, we are looking for people who **think customer** in everything they do! - Keep a **do-good** mindset and be able to use high attention to detail, and maintain a high level of service while working under time constraints. To succeed and feel at home, the successful candidate will have: - Exceptional customer service skills, with a customer-centric mindset. - Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen. - With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on. - Computer literate with a strong eye for detail - Up for the challenge of working to target and KPI’s - adaptable and of course passionate about our customers! **You will need to be available to work 40 hours per week, between 8am to 7pm and be able to work some weekend days.** **Additional Information**By joining our diverse team, you will work among other customer champions with some good fun, laughs and team comradery along the way. This role is an excellent foot in the Warehouse Group door! You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as: - Career opportunities that come with a company our size! - Take an extra day off to celebrate your Birthday - paid! - Staff discounts across all of our brands! - Long Service leave! - 26 weeks fully paid parental leave or 10 days additional leave to support your partner. - Fully paid Jury Service - Lifestyle Leave - spend more time doing the things you love!

Hamilton, New Zealand

Negotiable Salary