**Applications Close: 11/01/2026** With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful purpose that drives us every single day! Right now, we're on an exhilarating transformation journey, reimagining how we can deliver banking to better meet the evolving needs of our customers and the digital world we live in. It's an exciting time, as part of this we're growing our team and investing in new capabilities to help share the future of banking in New Zealand. If you're passionate about making an impact and being part of something meaningful, we'd love to hear from you. At SBS, we truly believe that when people achieve their financial goals, their whānau and communities flourish as a result. **To help us with this, we are searching for a Service Manager to join our Direct Banking Team, based at our Head Office in Invercargill** **What you'll be busy with:** Providing proactive leadership to a team focused on driving growth and profitability through the CON2ECT/Heart to Heart Member Experience framework. You will ensure member needs are identified and understood, and that appropriate products, services, or referrals are recommended to support their financial goals. As a leader, you play a key part in matching members with the right solutions and helping fulfil our purpose of supporting Kiwis in finding a place to call home. The Service Manager is responsible for leading, coaching, and developing their team, while actively contributing to business growth through strong relationships and business development activities. **What you'll bring:** * Demonstrated team leadership and/or coaching experience * Passionate about providing a superior level of member service * Demonstrated relationship building experience preferably within the financial services industry * Knowledge of lending, investment, transactional banking, and insurance products and processes * Excellent standard of communication and interpersonal skills * Finance industry experience This role is full time, 37.5 hours a week, worked 8.30am to 5pm, Monday to Friday. **About Us:** We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking. As a 100% NZ Member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve. We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues - we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed. So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home. **Apply today to join the Bank with Heart and become part of our SBS whānau**