At VAPO, we’re on a mission to help New Zealand go smoke-free, and we’re doing it through innovation, premium eco-conscious products, and a retail experience people actually love. We’re proud to be Rainbow Tick accredited, Wellbeing Tick Culture Check approved, and a 2025 Retail Employer of the Year Finalist — proof of our commitment to inclusivity, sustainability, and a workplace where people thrive. Our modern, welcoming stores are powered by a tight-knit team driven by passion, purpose, and big ideas. Whether you're just starting out or ready to take the lead, if you’ve got great energy and a customer-first mindset, we want to hear from you. About the role: The Retail Store Manager will ensure a smooth running of all store daily operations and customer orders, all the way through to sale completion and after-sales experience. You will have natural leadership and your ability to motivate, develop and empower our retail team members to think independently and commercially will be vital to your success. All whilst ensuring your team and yourself are strategically in line with our company vision and policies, which in turn will drive the business forward on our long-term growth plans and will be key to the greater success of the business. Role Responsibilities: * Serving customers to an exceptional standard, going out of your way to ensure they are walking out the door with a smile on their face * Manage the store stock on hand - ensuring the store has sufficient inventory at all times * Seek and continuously develop your teams and your own product knowledge, and information about competitor activity, pricing, and tactics, etc * Ensure the store sales and inventory are all correctly accounted for * Manage and motivate your team – coach, train, develop and support * Merchandising within the store to ensure all products are on display and presentable * Ensure the store is well-presented, clean and tidy at all times * Plan and assist with team Undertake regular performance reviews of your team, give feedback in aid to continually improve and develop their skills Skills and experience: * Great leadership skills in support of our positive culture * Ability to work autonomously * Previous management experience is a must. Although preferred, this does not have to be in a retail environment * Knowledge of vaping products and the industry is a must * Someone with a spark inside them! * Someone who is passionate about advocating for our brand, and about great customer service What You’ll Bring: Full New Zealand working rights & 18+ A positive, friendly attitude with a customer-first mentality Great communication skills and a natural ability to connect with people Motivation to learn and grow in a fast-paced retail environment Reliability, punctuality, and a strong work ethic Basic knowledge in our products, and passion towards learning more about our products We’re proud to be a Rainbow Tick partner and welcome you to bring your full self to work. Visit us at www.vapo.co.nz