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Monday, Tuesday and Wednesday - 6pm-1:30am\r\nPay rate is $24.42 per hour\r\n\r\nWe are looking for someone with:\r\n\r\n*Excellent customer service skills + experience\r\n*Good communication skills\r\n*Excellent work ethic\r\n*The ability to work unsupervised\r\n*Full drivers licence\r\n*General computer skills\r\n\r\nDuties include:\r\n\r\nParking Services Kiosk\r\nProviding customer service, including assistance with parking inquiries (ticket processing, booking queries, providing directions and processing payments)\r\nResponding to intercom/ phone calls directed to the Parking Services kiosk\r\nMonitoring and investigating queries via CCTV\r\nLogging escalations with airport operations where necessary\r\n\r\nForecourt\r\nProviding assistance with customer queries (where to find areas of the airport i.e. bus stops, locate carparks, locate taxi/ ride share pick up areas)\r\nDirecting vehicle & pedestrian traffic within the airport precinct as required\r\nMaintaining and repairing parking hardware (barriers / columns / pay machines)\r\nLogging jobs with external contractors/ escalate where necessary\r\nLogging escalations with airport operations where neccessary\r\n\r\n\r\nIn return you will get:\r\n\r\nFull training\r\nUniform provided\r\nStable employment with career advancement opportunities\r\nFree carpark!\r\nFull access to Wilson Parking ‘Perks' program with extensive discounts across a wide range of retailers, petrol and grocery\r\nStrong company focus on training and development - How can we help you grow?\r\nOngoing support: Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family.\r\n\r\nApply now!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Trademe","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1759197835000","seoName":"parking-attendant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://nz.ok.com/en/city-carterton/cate-customer-service/parking-attendant-6389732292429111/","localIds":"164","cateId":null,"tid":null,"logParams":{"tid":"a8e84b92-8565-42ed-b237-92cc93c592ae","sid":"f5663397-c2e9-45b0-bb63-5fc87fab462e"},"attrParams":{"summary":null,"highLight":["Part time role at Wellington Airport","Excellent customer service skills required","Free carpark and training provided"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Carterton,Wellington Region","unit":null}]},"isFavorite":false},{"category":"4000,4068,4076","location":"Wellington, New Zealand","infoId":"6361261408704111","pictureUrl":"https://sgpic3.ok.com/logo/trademe.png","videos":null,"title":"Administrator","content":"About the role\r\n\r\nHybrid working options- Located in the Wellington office with some working from home day options.\r\n\r\nBluecurrent is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.\r\n\r\nDo you want to help make a difference and deliver for Bluecurrent customers? We have an exciting opportunity to join the supportive and collaborative Remote Services team as an Administrator. In this role, you will support and deliver excellent customer service to Bluecurrent customers within the required SLA ‘s. \r\n\r\nKey responsibilities include:\r\n\r\n-Manage queries from retailers regarding remote services, systems, data bases and suppled services.\r\n-Ensure accurate capturing of remote services processes and identify systems or manual gaps.\r\n-Ensure data quality of databases are maintained and assist with resolved discrepancies and correcting discrepancies in data bases as required\r\n-Inbox and workflow monitoring\r\n\r\nWho we are looking for\r\n\r\nTo be successful in this role you will demonstrate a commitment to continuous improvement and effective problem-solving, supported by strong customer service experience for both internal and external stakeholders. You are good at learning new systems and databases and have proficiency in Excel. Additionally, you exhibit excellent verbal and written communication skills with the ability to communicate with all stakeholders. Your problem-solving abilities and focus on ongoing improvement enable you to identify issues and drive meaningful change to enhance customer delivery.\r\n\r\nAbout Us\r\n\r\nBluecurrent is jointly owned by Vector and QIC. We are a highly successful smart metering and data services company that operates in New Zealand and Australia. With 18 years’ experience behind us we are a new company, with strong foundations and ambitious goals.\r\n\r\nIt’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.\r\n\r\nBluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.\r\n\r\nWe respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.\r\n\r\nOur values reflect how we do things together and for our customers.\r\n\r\nThey are:\r\n\r\n-Collaborate – we are a tight knit group that works best when we work together.\r\n-Innovate – we are stepping up to solve challenges in new ways.\r\n-Deliver – what we say we do. It’s what we’ve always done and always will do.\r\n\r\nAdditional information\r\n\r\nAs we continue to grow there are many future career pathways for our people. \r\n\r\nWe offer:\r\n\r\n-Opportunities for career progression\r\n-A fun and collaborative environment \r\n-Hybrid working\r\n-Potential for flexible work hours\r\n-Health and wellbeing support  \r\n-Subsidised life and income protection insurance \r\n-An annual wellbeing grant \r\n-Study support\r\n\r\nIf you require assistance or accessibility support from us during the application and selection process, please call us on +64 978 7792.\r\n\r\nAs part of the recruitment process if we progress with your application, we will complete background and pre-employment checks, such as a drug and alcohol assessments, reference checks, immigration checks, criminal background checks, qualification checks, and additional checks required for the role.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Trademe","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757075228000","seoName":"administrator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://nz.ok.com/en/city-carterton/cate-other24/administrator-6361261408704111/","localIds":"164","cateId":null,"tid":null,"logParams":{"tid":"3f4bce33-db67-4012-83d5-fbd3a492f41d","sid":"f5663397-c2e9-45b0-bb63-5fc87fab462e"},"attrParams":{"summary":null,"highLight":["Hybrid working options","Support customer service with SLA adherence","Opportunities for career progression"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Carterton,Wellington Region","unit":null}]},"isFavorite":false},{"category":"4000,4068,4071","location":"Wellington, New Zealand","infoId":"6361226691404911","pictureUrl":"https://sgpic3.ok.com/logo/trademe.png","videos":null,"title":"Customer Service Advisor","content":"As the face of our Service Department, this exciting role revolves around our after sales operations and administration. We're looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would be at the forefront of these interactions every day!\r\n\r\nThe Position:\r\n\r\n * Based in our Wellington Branch\r\n * Booking all service and repair appointments\r\n * Seeing customers in and out of reception\r\n * Advising customers on their servicing requirements and costs involved\r\n * Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process\r\n * Providing a great customer experience and being a role model for exceptional customer service at all times\r\n\r\nRequirements:\r\n\r\n * Experience in the automotive industry is an advantage although not necessary\r\n * Experience in a hospitality, retail or other customer-focused role is preferred\r\n * Strong communication and interpersonal skills combined with excellent phone manner\r\n * Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business\r\n * Clean and current restricted or full driver's license\r\n * As we are a 6 day a week business some weekend work will be required. Saturday mornings only.\r\n\r\n \r\n\r\nWe offer a competitive remuneration package, great working and team environment. As well as ongoing support and training through Toyota New Zealand. This role is a great stepping stone to a career in the automotive industry, the opportunities for advancement and development are endless! \r\n\r\nIf this sounds like you, APPLY NOW. By submitting your application online or if you want to hear more about the role, please contact hr@rb.toyota.co.nz .\r\n\r\nWe look forward to hearing from you! \r\n\r\nApplications close 5 September 2025. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Trademe","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074978000","seoName":"customer-service-advisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://nz.ok.com/en/city-carterton/cate-customer-service/customer-service-advisor-6361226691404911/","localIds":"164","cateId":null,"tid":null,"logParams":{"tid":"2e05fbf8-5706-497a-bbf1-7f6b28849195","sid":"f5663397-c2e9-45b0-bb63-5fc87fab462e"},"attrParams":{"summary":null,"highLight":["Excellent customer service role"," Weekend work required"," Competitive remuneration package"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Carterton,Wellington Region","unit":null}]},"isFavorite":false},{"category":"4000,4068,4070","location":"Wellington, New Zealand","infoId":"6361226444774711","pictureUrl":"https://sgpic3.ok.com/logo/trademe.png","videos":null,"title":"Customer Service Representative - Wellington (CBD)","content":"Te arawatea - The opportunity\r\n\r\n* Permanent, full-time 37.55 hours per week\r\n* Start date: 06 October 2025\r\n* Starting Salary: $61,466 with annual progression\r\n\r\nIf you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you.\r\n\r\nWe are a fast paced, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients.\r\n\r\nYou will be the first point of contact for our clients and provide phone-based support to a range of people with various backgrounds, ages, and situations most in the providing them with assistance, tools, and support to access our services.\r\n\r\nMou - About you\r\n\r\nAs a Customer Service Representative, you will be placed at the forefront of peoples' lives. This will require you to lead with empathy and understanding to help navigate a range of queries. You will be responsible and involved in making important decisions to ensure that our people are given the right support to help them in their journey to be safe, strong, and independent. Our training approach will enhance your existing skills to confidently work with our people primarily through inbound calls. What you do makes a difference!\r\n\r\nTo ensure success in this role we are looking for individuals with the following skills and attributes:\r\n\r\n* You enjoy quality conversations and can understand and show empathy to our people's complex needs, using effective communication and questioning techniques\r\n* Adaptable, resilient, and can work well under pressure\r\n* An ability to adapt to new technology and learn new skills as you will be operating systems that are new to you\r\n* Demonstrate experience using technology to solve problems\r\n* An eagerness to learn and an awareness of what is needed for self-improvement and development\r\n* You work efficiently, accurately and make good, sound decisions in the absence of clear policy\r\n* Flexible with hours and the ability to adapt to new circumstances as they arise\r\n\r\nNga Haora Mahi: Nga tumanakohanga - Work Hours: What to expect\r\n\r\nTotal hours of work for the week are 37 hours and 55 minutes, although you are paid for 40 hours.\r\n\r\nOur current standard hours of work are shifts of seven hours and 35 minutes per day between Mon-Fri 6.55am - 6:15pm and on Saturday 8:00am - 2:00pm\r\n\r\nSuccessful applicants will be working rostered duties across the 5-day week and one Saturday every five weeks - rosters are published 4 weeks in advance.\r\n\r\nWhile these are our current standard hours, in certain circumstances (Civil Defence emergencies etc) the contracted hours of Mon-Sat 6:30am - 10:00pm will be implemented.\r\n\r\nNga mohiohio rapu kaimahi hira, me nga ra hira - Important recruitment information and dates\r\n\r\nWe are working on a tight schedule and will be reviewing applications and progressing candidates as they come in, so could be contacted to attend at short notice.\r\n\r\n* You may be contacted via phone to attend an in-person Assessment Centre between the dates of 7 August - 26 August 2025\r\n* If you are successful past the Assessment Centre, you will be contacted via phone to attend a face-to-face interview, between the dates of 18 August - 29 August 2025\r\n* Salary starts from $61.466.00 per annum\r\n* Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application\r\n* Candidates should be able to provide 2 x work references (your current and previous employer)\r\n* Start Date: 6 October 2025\r\n\r\nMe pehea te tuku tono - How to apply\r\n\r\nPlease upload your current CV and in place of a cover letter, you will be prompted to answer the questions below.\r\n\r\nThese questions hold significance in our shortlisting process, please make sure to provide comprehensive responses, (200-300 words).\r\n\r\n* What do you think makes a great Customer Service Representative and how do you see yourself fulfilling the role and responsibilities of the position.\r\n* MSD is guided by 4 leading values, which are outlined on our website. These values help us align our actions with a common purpose and provides a shared understanding of how we behave and the actions we take. Which value or values resonate with you and how would you display this in this role?\r\n* What does empathy mean to you? Please provide an example of a time when you demonstrated empathy towards a colleague or customer.\r\n\r\nApplications close: Midnight, 17 August 2025.\r\n\r\nHe Whakaahuatanga Tunga - Position Description:\r\nhttp://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/contact-centre/customer-service-representative.docx \r\n\r\nUtu-a-tau - Salary range: $61,466.00 - $73,903.00","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Trademe","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074957000","seoName":"customer-service-representative-wellington-cbd","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://nz.ok.com/en/city-carterton/cate-customer-service-call-centre/customer-service-representative-wellington-cbd-6361226444774711/","localIds":"164","cateId":null,"tid":null,"logParams":{"tid":"828b0b00-6390-460b-9eb1-d558056857b1","sid":"f5663397-c2e9-45b0-bb63-5fc87fab462e"},"attrParams":{"summary":null,"highLight":["Permanent full-time role","Empathy and communication skills required","Start date 6 October 2025"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Carterton,Wellington Region","unit":null}]},"isFavorite":false},{"category":"4000,4068,4070","location":"Wellington, New Zealand","infoId":"6361226356723511","pictureUrl":"https://sgpic3.ok.com/logo/trademe.png","videos":null,"title":"Contact Centre Operator","content":"A well-established and respected security firm is seeking a reliable and detail-focused Alarm Monitoring Operator to join their high-performing team. Based in a Wellington monitoring centre, you’ll play a vital role in protecting residential, commercial, educational, and corporate clients by responding to security alarms and dispatching the appropriate personnel.\r\n\r\nThis is an excellent opportunity for someone with a calm and professional demeanour who thrives in fast-paced, high-responsibility environments.\r\n\r\nKey Responsibilities\r\n\r\n - Monitor and respond to a range of alarms (intruder, fire, panic, power failure, etc.)\r\n - Dispatch mobile security teams or contact keyholders/emergency services as needed\r\n - Take inbound calls from clients, technicians, and emergency contacts\r\n - Maintain accurate event logs and client records\r\n - Review and update customer files to ensure system accuracy\r\n - Remain calm, clear, and professional in all communications - especially under pressure\r\n - Work independently, including sole-charge during certain shifts\r\n\r\nShifts & Roster: 6 days on, 3 days off - Rotating 3-week schedule providing 24/7 coverage:\r\n\r\n - Week 1: 7:00 AM – 3:00 PM\r\n - Week 2: 3:00 PM – 11:00 PM\r\n - Week 3: 11:00 PM – 7:00 AM (night shifts are shared and may be infrequent)\r\n\r\nFlexibility to work public holidays and cover shifts when needed is essential.\r\n\r\n What You’ll Bring Essential:\r\n\r\n - NZ Citizen or Permanent Resident\r\n - Full NZ driver’s licence and reliable transport (location not serviced well by public transport)\r\n - Excellent attention to detail and data accuracy\r\n - Strong communication skills and a professional phone manner\r\n - Ability to work autonomously and remain calm under pressure\r\n - Willingness to work rotating shifts, including nights and holidays\r\n - Clear criminal record (Police vetting applies)\r\n - Two verbal references from previous managers/supervisors\r\n\r\nPreferred:\r\n\r\n - Experience in call centres, admin roles, or monitoring centres\r\n - Familiarity with alarm systems or dispatch processes\r\n - Strong written communication skills\r\n\r\nWhat You’ll Get\r\n\r\n - Full on-the-job training across all shift types (including some night training)\r\n - A role that directly contributes to people’s safety and peace of mind\r\n - Supportive team environment with strong values and leadership\r\n - Stable full-time employment in a critical industry\r\n - Opportunities for long-term growth and professional development into Supervisor position. \r\n\r\nHow to apply\r\n\r\nPlease submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions and would like to get in touch directly, please get in touch with Katie Oakes on katie@kinetic.co.nz, or call 0221760308 for a confidential discussion.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Trademe","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1757074949000","seoName":"contact-centre-operator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://nz.ok.com/en/city-carterton/cate-customer-service-call-centre/contact-centre-operator-6361226356723511/","localIds":"164","cateId":null,"tid":null,"logParams":{"tid":"787bafba-8cea-4026-bdb5-a8dafd20b849","sid":"f5663397-c2e9-45b0-bb63-5fc87fab462e"},"attrParams":{"summary":null,"highLight":["Monitor and respond to security alarms","Dispatch security teams and emergency services","Work in a fast-paced, high-responsibility environment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Carterton,Wellington Region","unit":null}]},"isFavorite":false},{"category":"4000,4068,4070","location":"Wellington, New Zealand","infoId":"6361225912486611","pictureUrl":"https://sgpic3.ok.com/logo/trademe.png","videos":null,"title":"Customer Support Team Leader","content":"Our Customer Support team is looking for a new Team Leader who is keen to share their skills in Customer Service with others and drive the team to the next level.\r\n\r\nAs the Customer Support Team Leader, you will be accountable for maximising our customer retention, and enhancing the experience for our Service and Sales departments.\r\n\r\nThe position will involve leading a team of five staff while working alongside other managers around the business to support our customer experience. \r\n\r\nAs this is a productive role, you will also be the first point of contact for all in-coming calls into our business. With over a 150 staff, we receive a lot of calls in a day, and it will be your primary responsibility to co-ordinate these calls between our 5 branches. You must be able to work autonomously and in a repetitive environment. You will be asked to provide administrative support at times to ensure the smooth running of the Customer Support Team. \r\n\r\nAbout you: \r\n\r\n· Three years of customer service experience ideally at a senior level\r\n\r\n· Resilience to achieve goals even in the face of obstacles\r\n\r\n· Personable with the ability to interact with a wide variety of customers and staff\r\n\r\n· Good computer skills and a high-level knowledge of Microsoft Office\r\n\r\n· Practical and keen to challenge and implement new ideas and processes\r\n\r\n· Strong organisational skills and the capability to prioritise workloads and tasks efficiently\r\n\r\n· The ability to work well in a team environment\r\n\r\n· Attention to detail \r\n\r\n· Reporting and Administration to Senior Management \r\n\r\n· Automotive Service experience is highly desirable\r\n\r\nOn Offer: \r\n\r\n· Competitive remuneration package of $70,000-$78,000 p/a\r\n\r\n· Staff discounts & opportunities for career development \r\n\r\n· Ongoing training and development in conjunction with Toyota New Zealand \r\n\r\n· A friendly, supportive, and fun team environment \r\n\r\n\r\n\r\n\r\nThis role would be perfect for a Senior Service Advisor or Service Advisor Team leader who is wanting to take their career in a different direction. \r\n\r\nIf this sounds like you, APPLY NOW by submitting your application online or if you want to hear more about the role, please contact Mara at hr@rb.toyota.co.nz \r\n\r\nApplications close 29 August 2025. Please note that we may begin shortlisting as we receive applications. 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As the first point of contact for our customers and clients, you’ll play a vital role in creating positive experiences across multiple channels — face-to-face, phone, email, and digital platforms. You’ll provide professional, efficient, and friendly service, helping the public navigate Council services and access the support they need.\r\n\r\nIn this role, you will work collaboratively with your team and stakeholders ensuring tasks and responsibilities are completed efficiently, working between our service centres and call centre.\r\n\r\nYou will also perform all payment responsibilities and tasks for front counter transactions. Including all associated tasks of till balancing, banking, reports, filing, ensuring an appropriate audit trail is maintained.\r\n\r\nThis role is fixed-term until 31 August 2026, covering for an employee seconded to another role within Council. 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So, you'll slot right in, instantly building a rapport and strong relationships with our customers, making the most of opportunities to upsell.\r\n\r\nIf you haven't heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get your birthday off every year, you get a paid day each year to do volunteer work, and we give all team members breakfast every morning. How good is that?\r\n\r\nThe role is full-time, Monday to Friday, from 8 am to 5 pm, with alternate Saturday mornings. It comes with a very competitive salary and lucrative incentive benefits for hard work and results. Oh, and exceptional discounts on our products!\r\n\r\nThe company has a flat structure, so you'll be working alongside and with senior leadership. You'll also get plenty of opportunities to progress your career with our parent company, Bapcor, which operates in New Zealand, Australia, and Southeast Asia. Who knows where your career could take you.\r\n\r\nSound like the job for you? 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You will be part of a 24/7 team of people who are helping to manage and monitor people placed on electronic monitoring bail within our communities all over the country.\r\n\r\nAs an Operations Adviser no two days are the same, and no two calls are either. One minute you're liaising with the Police for a high-risk arrest, next developing workable solutions for those on bail. Excellent communication skills, critical thinking, having the ability to multitask and think outside the square is your key to success in this role!\r\n\r\nIn this role you will be on an 8-week rotating shift pattern which includes 3-shift types, morning, afternoon and nights. You will be required to work all three shift types during the 8-week pattern. This can take some time to get used it, and it's important for you to think about your commitments outside of work before applying. Please ensure you review the Job Description attached to this vacancy which includes more information on how a typical roster would look.\r\n\r\nThese positions are located in Upper Hutt.\r\n\r\n \r\n\r\nMou | About you \r\n\r\nYou might be wondering how you can make other lives better as an Operations Adviser in our Electronic Monitoring team?\r\n\r\nThe Operations Advisor role is a demanding role that requires a lot of empathy. You've got to be able to put yourself in their shoes. They need our support, and you need their trust. Whether its welfare checks, problem solving or diffusing a stressful situation - that's what you're there for. And you've got a great and highly experienced team to back up and support you along the way.\r\n\r\n \r\n\r\nNga pukenga me nga wheako | Skills and experience\r\n\r\nThis is a busy role, to ensure your success we would look to you to demonstrate some or all of the following skills, experience and attributes:\r\n\r\n\r\n* Experience with phone and email communications with a variety of clients\r\n* Demonstrate your critical thinking skills i.e problem solving, use of judgement, and ability to investigate\r\n* Current and strong computer literacy, with ability to pick up new systems\r\n* Resilience in challenging situations with people and negative behaviour\r\n* Be an excellent team player, and contribute to our wider success!\r\n* Experience in shift work will be a bonus as routines change\r\n\r\n \r\n\r\nYou will need a Full New Zealand Driver's License and a legal right to work in New Zealand, without restriction, for a minimum of 24 months. \r\n\r\nThis role is not covered by the Criminal Records (Clean Slate) Act 2014, therefore please disclose any offences with the law, even if they are outside 7 years. Applicants who have lived overseas in the last 10 years will also be required to provide an overseas police clearance if they are successful in gaining employment with us.\r\n\r\n \r\n\r\nNga painga | The benefits\r\n\r\nThe midpoint of the salary range is $74,057 per annum and the full range (85%-120%) is $67,500 - $79,393 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.\r\n\r\n \r\n\r\nMo matou | About us \r\n\r\nJoin Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy.\r\n\r\nWe value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.\r\n\r\n \r\n\r\nTono inaianei | Apply Now\r\n\r\nTo submit an application and view the position description, click the apply link. 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Call Centre & Customer Service in Carterton
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Unit
Location:Carterton
Category:Call Centre & Customer Service
Customer Service Representative64007106426754110
Trademe
Customer Service Representative
Are you interested in music and technology? Do you have a knack for providing excellent customer service, combined with some tech skills? If so, we have a fantastic opportunity for you with AMS Nightlife! AMS Nightlife is a New Zealand-based company that provides music and entertainment solutions to a variety of businesses and industries, including bars, restaurants, gyms, and retail stores. The company has been around since 2004 and has since become a market leader in many aspects of the music industry, thanks to its innovative music tech solutions. AMS Nightlife's products and services include music and video programming, sound system installations, and licensing support. They work closely with their clients to understand their specific needs and create customized solutions that enhance their customer experience. We are currently seeking a Client Services Representative to join the AMS Nightlife team. As a key contact point for clients, you will build relationships. provide technical support, manage installations, and provide training to ensure they are getting the most out of their AMS Nightlife product. You will have a portfolio of clients that you look after for both proactive and reactive calls, allowing you to grow and expand your knowledge. Here's what we need from you: - You need to have great interpersonal skills and be committed to building relationships with your clients. - You need to be awesome at customer service. We take great pride in delivering exceptional service to our clients, and we need someone who can do the same. - You need to love technology and be willing to learn new things. We work with both software and hardware products, so you'll need to be comfortable with both. Experience in a tier 1 or 2 tech troubleshooting role would be a bonus. - It helps if you're a bit of a music nerd. We're all about the music, so if you've got some music programming experience, that's a bonus! - You need to be a problem-solver. You'll be dealing with all kinds of issues, so you need to be able to think on your feet and find solutions quickly. - You need to be able to handle a busy workload. We're a growing company, and there's always something going on. You'll need to be able to manage your time effectively and prioritize your tasks. In return, we'll offer you a fun and supportive work environment where you'll be able to grow and develop your skills. We're a tight-knit team, and we love what we do. If you're up for the challenge, we'd love to hear from you! About Madison: AMS Nightlife has partnered with Madison, the coolest recruitment company in the country. They're located in the heart of Wellington and are all about delivering the right people with care, energy, and innovation. If you're ready for an awesome opportunity, click the 'APPLY' button now!
Wellington, New Zealand
Negotiable Salary
Customer Service Specialist - Fixed Term63928556929794111
Trademe
Customer Service Specialist - Fixed Term
Customer Service Specialist – part-time – fixed term Position Description * Shift work – 24/7 (will include weekends and public holidays) He kōrero mō mātou | About us: At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.  Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we'd love to welcome you onboard.    He whakamārama mo te tūranga mahi| About the role: We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time, fixed-term basis, looking after our Interislander passengers and their luggage.  Ideally, we need you on board from early November 2025 to end of April 2026, or earlier by negotiation. Please go to careers@kiwirail.co.nz for further information and to apply for this vacancy. Kua rite, kia rite | Ready to Make a Difference? Applications close:  19 October 2025 Please note we will be shortlisting and interviewing as we advertise, so be in quick with your application!
Wellington, New Zealand
Negotiable Salary
Parking Attendant63897322924291112
Trademe
Parking Attendant
Parking Attendant in Wellington - Part time About the role: We are looking for a Part time Parking Attendant based at Wellington Airport. This isn't your usual 9 to 5 office job - you could be directing the flow of traffic through the airport, monitoring CCTV and assisting customers at Parking Services, or greeting customers in Valet when they drop their vehicles off. The role is permanent 22.5 hours per week. Monday, Tuesday and Wednesday - 6pm-1:30am Pay rate is $24.42 per hour We are looking for someone with: *Excellent customer service skills + experience *Good communication skills *Excellent work ethic *The ability to work unsupervised *Full drivers licence *General computer skills Duties include: Parking Services Kiosk Providing customer service, including assistance with parking inquiries (ticket processing, booking queries, providing directions and processing payments) Responding to intercom/ phone calls directed to the Parking Services kiosk Monitoring and investigating queries via CCTV Logging escalations with airport operations where necessary Forecourt Providing assistance with customer queries (where to find areas of the airport i.e. bus stops, locate carparks, locate taxi/ ride share pick up areas) Directing vehicle & pedestrian traffic within the airport precinct as required Maintaining and repairing parking hardware (barriers / columns / pay machines) Logging jobs with external contractors/ escalate where necessary Logging escalations with airport operations where neccessary In return you will get: Full training Uniform provided Stable employment with career advancement opportunities Free carpark! Full access to Wilson Parking ‘Perks' program with extensive discounts across a wide range of retailers, petrol and grocery Strong company focus on training and development - How can we help you grow? Ongoing support: Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family. Apply now!
Wellington, New Zealand
Negotiable Salary
Administrator63612614087041113
Trademe
Administrator
About the role Hybrid working options- Located in the Wellington office with some working from home day options. Bluecurrent is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia. Do you want to help make a difference and deliver for Bluecurrent customers? We have an exciting opportunity to join the supportive and collaborative Remote Services team as an Administrator. In this role, you will support and deliver excellent customer service to Bluecurrent customers within the required SLA ‘s. Key responsibilities include: -Manage queries from retailers regarding remote services, systems, data bases and suppled services. -Ensure accurate capturing of remote services processes and identify systems or manual gaps. -Ensure data quality of databases are maintained and assist with resolved discrepancies and correcting discrepancies in data bases as required -Inbox and workflow monitoring Who we are looking for To be successful in this role you will demonstrate a commitment to continuous improvement and effective problem-solving, supported by strong customer service experience for both internal and external stakeholders. You are good at learning new systems and databases and have proficiency in Excel. Additionally, you exhibit excellent verbal and written communication skills with the ability to communicate with all stakeholders. Your problem-solving abilities and focus on ongoing improvement enable you to identify issues and drive meaningful change to enhance customer delivery. About Us Bluecurrent is jointly owned by Vector and QIC. We are a highly successful smart metering and data services company that operates in New Zealand and Australia. With 18 years’ experience behind us we are a new company, with strong foundations and ambitious goals. It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide. Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences. We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion. Our values reflect how we do things together and for our customers. They are: -Collaborate – we are a tight knit group that works best when we work together. -Innovate – we are stepping up to solve challenges in new ways. -Deliver – what we say we do. It’s what we’ve always done and always will do. Additional information As we continue to grow there are many future career pathways for our people.  We offer: -Opportunities for career progression -A fun and collaborative environment  -Hybrid working -Potential for flexible work hours -Health and wellbeing support   -Subsidised life and income protection insurance  -An annual wellbeing grant  -Study support If you require assistance or accessibility support from us during the application and selection process, please call us on +64 978 7792. As part of the recruitment process if we progress with your application, we will complete background and pre-employment checks, such as a drug and alcohol assessments, reference checks, immigration checks, criminal background checks, qualification checks, and additional checks required for the role.
Wellington, New Zealand
Negotiable Salary
Customer Service Advisor63612266914049114
Trademe
Customer Service Advisor
As the face of our Service Department, this exciting role revolves around our after sales operations and administration. We're looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would be at the forefront of these interactions every day! The Position: * Based in our Wellington Branch * Booking all service and repair appointments * Seeing customers in and out of reception * Advising customers on their servicing requirements and costs involved * Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process * Providing a great customer experience and being a role model for exceptional customer service at all times Requirements: * Experience in the automotive industry is an advantage although not necessary * Experience in a hospitality, retail or other customer-focused role is preferred * Strong communication and interpersonal skills combined with excellent phone manner * Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business * Clean and current restricted or full driver's license * As we are a 6 day a week business some weekend work will be required. Saturday mornings only. We offer a competitive remuneration package, great working and team environment. As well as ongoing support and training through Toyota New Zealand. This role is a great stepping stone to a career in the automotive industry, the opportunities for advancement and development are endless! If this sounds like you, APPLY NOW. By submitting your application online or if you want to hear more about the role, please contact hr@rb.toyota.co.nz . We look forward to hearing from you! Applications close 5 September 2025. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
Wellington, New Zealand
Negotiable Salary
Customer Service Representative - Wellington (CBD)63612264447747115
Trademe
Customer Service Representative - Wellington (CBD)
Te arawatea - The opportunity * Permanent, full-time 37.55 hours per week * Start date: 06 October 2025 * Starting Salary: $61,466 with annual progression If you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you. We are a fast paced, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients. You will be the first point of contact for our clients and provide phone-based support to a range of people with various backgrounds, ages, and situations most in the providing them with assistance, tools, and support to access our services. Mou - About you As a Customer Service Representative, you will be placed at the forefront of peoples' lives. This will require you to lead with empathy and understanding to help navigate a range of queries. You will be responsible and involved in making important decisions to ensure that our people are given the right support to help them in their journey to be safe, strong, and independent. Our training approach will enhance your existing skills to confidently work with our people primarily through inbound calls. What you do makes a difference! To ensure success in this role we are looking for individuals with the following skills and attributes: * You enjoy quality conversations and can understand and show empathy to our people's complex needs, using effective communication and questioning techniques * Adaptable, resilient, and can work well under pressure * An ability to adapt to new technology and learn new skills as you will be operating systems that are new to you * Demonstrate experience using technology to solve problems * An eagerness to learn and an awareness of what is needed for self-improvement and development * You work efficiently, accurately and make good, sound decisions in the absence of clear policy * Flexible with hours and the ability to adapt to new circumstances as they arise Nga Haora Mahi: Nga tumanakohanga - Work Hours: What to expect Total hours of work for the week are 37 hours and 55 minutes, although you are paid for 40 hours. Our current standard hours of work are shifts of seven hours and 35 minutes per day between Mon-Fri 6.55am - 6:15pm and on Saturday 8:00am - 2:00pm Successful applicants will be working rostered duties across the 5-day week and one Saturday every five weeks - rosters are published 4 weeks in advance. While these are our current standard hours, in certain circumstances (Civil Defence emergencies etc) the contracted hours of Mon-Sat 6:30am - 10:00pm will be implemented. Nga mohiohio rapu kaimahi hira, me nga ra hira - Important recruitment information and dates We are working on a tight schedule and will be reviewing applications and progressing candidates as they come in, so could be contacted to attend at short notice. * You may be contacted via phone to attend an in-person Assessment Centre between the dates of 7 August - 26 August 2025 * If you are successful past the Assessment Centre, you will be contacted via phone to attend a face-to-face interview, between the dates of 18 August - 29 August 2025 * Salary starts from $61.466.00 per annum * Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application * Candidates should be able to provide 2 x work references (your current and previous employer) * Start Date: 6 October 2025 Me pehea te tuku tono - How to apply Please upload your current CV and in place of a cover letter, you will be prompted to answer the questions below. These questions hold significance in our shortlisting process, please make sure to provide comprehensive responses, (200-300 words). * What do you think makes a great Customer Service Representative and how do you see yourself fulfilling the role and responsibilities of the position. * MSD is guided by 4 leading values, which are outlined on our website. These values help us align our actions with a common purpose and provides a shared understanding of how we behave and the actions we take. Which value or values resonate with you and how would you display this in this role? * What does empathy mean to you? Please provide an example of a time when you demonstrated empathy towards a colleague or customer. Applications close: Midnight, 17 August 2025. He Whakaahuatanga Tunga - Position Description: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/contact-centre/customer-service-representative.docx Utu-a-tau - Salary range: $61,466.00 - $73,903.00
Wellington, New Zealand
Negotiable Salary
Contact Centre Operator63612263567235116
Trademe
Contact Centre Operator
A well-established and respected security firm is seeking a reliable and detail-focused Alarm Monitoring Operator to join their high-performing team. Based in a Wellington monitoring centre, you’ll play a vital role in protecting residential, commercial, educational, and corporate clients by responding to security alarms and dispatching the appropriate personnel. This is an excellent opportunity for someone with a calm and professional demeanour who thrives in fast-paced, high-responsibility environments. Key Responsibilities - Monitor and respond to a range of alarms (intruder, fire, panic, power failure, etc.) - Dispatch mobile security teams or contact keyholders/emergency services as needed - Take inbound calls from clients, technicians, and emergency contacts - Maintain accurate event logs and client records - Review and update customer files to ensure system accuracy - Remain calm, clear, and professional in all communications - especially under pressure - Work independently, including sole-charge during certain shifts Shifts & Roster: 6 days on, 3 days off - Rotating 3-week schedule providing 24/7 coverage: - Week 1: 7:00 AM – 3:00 PM - Week 2: 3:00 PM – 11:00 PM - Week 3: 11:00 PM – 7:00 AM (night shifts are shared and may be infrequent) Flexibility to work public holidays and cover shifts when needed is essential. What You’ll Bring Essential: - NZ Citizen or Permanent Resident - Full NZ driver’s licence and reliable transport (location not serviced well by public transport) - Excellent attention to detail and data accuracy - Strong communication skills and a professional phone manner - Ability to work autonomously and remain calm under pressure - Willingness to work rotating shifts, including nights and holidays - Clear criminal record (Police vetting applies) - Two verbal references from previous managers/supervisors Preferred: - Experience in call centres, admin roles, or monitoring centres - Familiarity with alarm systems or dispatch processes - Strong written communication skills What You’ll Get - Full on-the-job training across all shift types (including some night training) - A role that directly contributes to people’s safety and peace of mind - Supportive team environment with strong values and leadership - Stable full-time employment in a critical industry - Opportunities for long-term growth and professional development into Supervisor position. How to apply Please submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions and would like to get in touch directly, please get in touch with Katie Oakes on katie@kinetic.co.nz, or call 0221760308 for a confidential discussion.
Wellington, New Zealand
Negotiable Salary
Customer Support Team Leader63612259124866117
Trademe
Customer Support Team Leader
Our Customer Support team is looking for a new Team Leader who is keen to share their skills in Customer Service with others and drive the team to the next level. As the Customer Support Team Leader, you will be accountable for maximising our customer retention, and enhancing the experience for our Service and Sales departments. The position will involve leading a team of five staff while working alongside other managers around the business to support our customer experience. As this is a productive role, you will also be the first point of contact for all in-coming calls into our business. With over a 150 staff, we receive a lot of calls in a day, and it will be your primary responsibility to co-ordinate these calls between our 5 branches. You must be able to work autonomously and in a repetitive environment. You will be asked to provide administrative support at times to ensure the smooth running of the Customer Support Team. About you: · Three years of customer service experience ideally at a senior level · Resilience to achieve goals even in the face of obstacles · Personable with the ability to interact with a wide variety of customers and staff · Good computer skills and a high-level knowledge of Microsoft Office · Practical and keen to challenge and implement new ideas and processes · Strong organisational skills and the capability to prioritise workloads and tasks efficiently · The ability to work well in a team environment · Attention to detail · Reporting and Administration to Senior Management · Automotive Service experience is highly desirable On Offer: · Competitive remuneration package of $70,000-$78,000 p/a · Staff discounts & opportunities for career development · Ongoing training and development in conjunction with Toyota New Zealand · A friendly, supportive, and fun team environment This role would be perfect for a Senior Service Advisor or Service Advisor Team leader who is wanting to take their career in a different direction. If this sounds like you, APPLY NOW by submitting your application online or if you want to hear more about the role, please contact Mara at hr@rb.toyota.co.nz Applications close 29 August 2025. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
Wellington, New Zealand
Negotiable Salary
Customer Engagement Representative63674665021954118
Trademe
Customer Engagement Representative
The opportunity | He angitūtanga Do you enjoy helping people? As a Customer Engagement Representative, you will play a key role in delivering high-quality service to our community. As the first point of contact for our customers and clients, you’ll play a vital role in creating positive experiences across multiple channels — face-to-face, phone, email, and digital platforms. You’ll provide professional, efficient, and friendly service, helping the public navigate Council services and access the support they need. In this role, you will work collaboratively with your team and stakeholders ensuring tasks and responsibilities are completed efficiently, working between our service centres and call centre. You will also perform all payment responsibilities and tasks for front counter transactions. Including all associated tasks of till balancing, banking, reports, filing, ensuring an appropriate audit trail is maintained. This role is fixed-term until 31 August 2026, covering for an employee seconded to another role within Council. Below are the work hours of the role which will predominately be based between our Waikanae and Otaki Service centres: Wednesday 8am - 2pm Thurs & Fri 8:30am - 5pm What we offer | Ngā āhuatanga kei a mātou When you join Kāpiti Coast District Council you’ll enjoy a range of fantastic benefits, including: • Dependant leave – because family matters. • Thriving team culture – we work hard and support each other. • Free access to pools – dive into fun. • Council staff discounts – because who doesn’t love a good deal? About you | He kōrero mōu To excel in this role, you will bring strong knowledge of and experience in: Effective interpersonal skills, able to communicate clear and effectively with a proven customer centric ethic. Strong customer service experience, skilled at conflict management with the ability to handle challenging situations professionally. Ability to multitask, work under pressure and prioritise effectively while maintaining accuracy. Demonstrated ability to build and maintain effective professional working relationships with all key stakeholders, including with other council staff members based on a collaborative, collegial and cooperative working style. Effective time management skills and ability to work effectively without supervision and collaboratively as an effective team member. Demonstrated experience using a POS system as well as experience in processing payments, cash handling, Eftpos, receipting, reconciliation and banking. Experience in Microsoft office and comfortable in using digital tools and systems. Holder of a current and valid NZ Drivers’ licence For more information regarding the role, please view the job description - https://www.kapiticoast.govt.nz/council/job-vacancies/all-vacancies/customer-engagement-representative-ref-568/. Enquiries about this position should be directed to Karmin Dent, Team Leader Customer Experience on 04 296 4700 or free phone 0800 486 486. If you’re excited to work in a community focused, energised and enthusiastic team environment, we’d love to hear from you. Come and join us in making our library an enjoyable experience for all! How to apply | Me pēhea te tono Applications close Monday, 22 September 2025 so get yours in now! Click here to complete your online application - https://www.kapiticoast.govt.nz/do-it-online/forms/employment-application-form/ You must be eligible to work in New Zealand. Please note preferred candidates are required to undergo pre-employment checks including drug and alcohol screening and Police checks.
Kapiti Coast District, Wellington Region, New Zealand
Negotiable Salary
Customer Service Representative - Kapiti63612236512258119
Trademe
Customer Service Representative - Kapiti
* Are you a natural communicator and relationship builder? * Excellent Mon to Fri regular hours with alternative Saturdays * Amazing team culture, development opportunities and awesome manager support If you're a great customer service representative with a reputation to match, we have a job for you! We're searching for a never-say-never customer service representative to join our BNT Kapiti branch and give our customers the service they deserve and expect. You'll be a natural communicator and a relationship builder. So, you'll slot right in, instantly building a rapport and strong relationships with our customers, making the most of opportunities to upsell. If you haven't heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get your birthday off every year, you get a paid day each year to do volunteer work, and we give all team members breakfast every morning. How good is that? The role is full-time, Monday to Friday, from 8 am to 5 pm, with alternate Saturday mornings. It comes with a very competitive salary and lucrative incentive benefits for hard work and results. Oh, and exceptional discounts on our products! The company has a flat structure, so you'll be working alongside and with senior leadership. You'll also get plenty of opportunities to progress your career with our parent company, Bapcor, which operates in New Zealand, Australia, and Southeast Asia. Who knows where your career could take you. Sound like the job for you? Then get in touch right away. Positions like this won't last long. About Bapcor: Bapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service, and solutions. Our New Zealand businesses operate across Trade, Service, and Specialist Wholesale, including BNT, Autolign, Truck & Trailer Parts, Precision Equipment, HCB Technologies, JAS Oceania NZ, and Diesel Distributors. All candidates must have NZ residency or a valid NZ work visa. No agencies please. We will not accept unsolicited resumes from any source other than directly from a candidate.
Kapiti Coast District, Wellington Region, New Zealand
Negotiable Salary
Operations Adviser Electronic Monitoring636122281473311110
Trademe
Operations Adviser Electronic Monitoring
Think shiftwork might work better for your lifestyle?.....avoid that 9-5 hustle and bustle, and have a work life balance. * Starting salary $67,500, plus shiftwork allowance * Work with a supportive team using the latest tracking technology * Numerous vacancies available, located in Upper Hutt Mo te tunga | About the role Working at Ara Poutama Aotearoa (Department of Corrections) is a big responsibility. You will be part of a 24/7 team of people who are helping to manage and monitor people placed on electronic monitoring bail within our communities all over the country. As an Operations Adviser no two days are the same, and no two calls are either. One minute you're liaising with the Police for a high-risk arrest, next developing workable solutions for those on bail. Excellent communication skills, critical thinking, having the ability to multitask and think outside the square is your key to success in this role! In this role you will be on an 8-week rotating shift pattern which includes 3-shift types, morning, afternoon and nights. You will be required to work all three shift types during the 8-week pattern. This can take some time to get used it, and it's important for you to think about your commitments outside of work before applying. Please ensure you review the Job Description attached to this vacancy which includes more information on how a typical roster would look. These positions are located in Upper Hutt. Mou | About you You might be wondering how you can make other lives better as an Operations Adviser in our Electronic Monitoring team? The Operations Advisor role is a demanding role that requires a lot of empathy. You've got to be able to put yourself in their shoes. They need our support, and you need their trust. Whether its welfare checks, problem solving or diffusing a stressful situation - that's what you're there for. And you've got a great and highly experienced team to back up and support you along the way. Nga pukenga me nga wheako | Skills and experience This is a busy role, to ensure your success we would look to you to demonstrate some or all of the following skills, experience and attributes: * Experience with phone and email communications with a variety of clients * Demonstrate your critical thinking skills i.e problem solving, use of judgement, and ability to investigate * Current and strong computer literacy, with ability to pick up new systems * Resilience in challenging situations with people and negative behaviour * Be an excellent team player, and contribute to our wider success! * Experience in shift work will be a bonus as routines change You will need a Full New Zealand Driver's License and a legal right to work in New Zealand, without restriction, for a minimum of 24 months. This role is not covered by the Criminal Records (Clean Slate) Act 2014, therefore please disclose any offences with the law, even if they are outside 7 years. Applicants who have lived overseas in the last 10 years will also be required to provide an overseas police clearance if they are successful in gaining employment with us. Nga painga | The benefits The midpoint of the salary range is $74,057 per annum and the full range (85%-120%) is $67,500 - $79,393 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Mo matou | About us Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required. Tono inaianei | Apply Now To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered. When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work. Applications close on: Thursday 31st July, 2025 If you have any questions or want to learn more about a career with us, contact jess.escott@corrections.govt.nz, or visit careers.corrections.govt.nz.
Upper Hutt, New Zealand
Negotiable Salary
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