Canterbury Front Office & Guest Services Job Listings

Trademe

Experience Lead

Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle? Travvia Christchurch Branch is hiring, come and join our great team of employees and work with our brands JUCY and Star RV. As one of our team of valuable branch employees, you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations. In this role you’ll be responsible for the full vehicle lifecycle management, from vehicle cleaning to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free, amazing experience! To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone keen to work alongside the Branch team leader to ensure the Branch is the best it can be! We are looking for someone who has: Previous customer service experience Ability to produce detailed high-quality work. Knowledge and understanding of the Tourism industry. Willingness to learn minor domestic car/campervan repairs. Ability to establish and maintain supplier & service centre relationships. Previous vehicle detailing experience is desirable. Full NZ Driver´s License A desire for a hands-on role in the tourism or rental vehicle industry Have NZ legal working rights You need to be able to: Be committed to working weekends and public holidays. Clean our Fleet of vehicles, with a quick turnaround & to an exceptional standard. Ensure that vehicles are in a road-worthy condition & perform basic safety checks (Training provided) Work efficiently and effectively in a fun team environment. Be able to work independently to get the job done. Be available to work across a 7-day roster, including weekends and public holidays. At Travvia we offer: A competitive hourly pay rate Opportunity to take your career further in the Tourism industry. Amazing company culture, working with people from all over the world. Great company perks including 5 days of free campervan hire (T&Cs apply) ?? Our Culture and Values At Travvia, we live by the values of: ?? Open hearts and open minds ?? Without us we are nothing ? We live and breathe adventure ?? Our own journey will never finish We believe in teamwork, having fun, doing things the right way – and making every trip unforgettable for our customers. If you think this opportunity sounds like you, Apply now! We are reviewing applications as they come in so don't miss out.

Christchurch City, Canterbury Region, New Zealand

Negotiable Salary

Guest Service Assistant63612260875906111

Trademe

Guest Service Assistant

Midway between Christchurch and the West Coast, Wilderness Lodge Arthur's Pass sits on a 4000-acre farm & nature reserve surrounded by the spectacular Arthur's Pass National Park. Designed to fit carefully into the landscape, the lodge offers spectacular mountain views from every window. There are a range of activities to explore, guided adventures to discover nature and farm life - kayak, hike, search for rare wildlife, watch sheep-dogs in action & learn about growing fine merino wool. Stylish accommodation, delicious food & warm hospitality complete the experience. The Wilderness Lodge is family owned and has been at the forefront of nature protection for over 25 years. We are currently seeking passionate Lodge Assistants for the upcoming season. If you enjoy working hands-on across multiple departments and you’re passionate about creating memorable experiences for others, this is the perfect opportunity for you to make your mark. This is a full-time fixed-term position, starting in September/October 2025 through to late April 2026. This role has food and accommodation provided on-site at a cost. The successful applicants will have a true passion for delighting guests and offering a memorable experience tailored to the needs of each guest. They will also have strong interpersonal skills and must work well in a team environment. To be successful you will require: • Prior experience in Food & Beverage, Housekeeping, and/or Reception an advantage • Good written and verbal communication skills • Excellent administrative skills • Previous experience in a customer service • Ability to think of your feet and work by yourself • NZ resident or applicable Visa This is a fantastic opportunity to allow your level of experience and passion for the industry to shine in an exceptional and remote location. If you are interested in this opportunity and believe that you have what it takes, then please apply now!

Selwyn, Dunsandel 7682, New Zealand

Negotiable Salary

Trademe

Front Desk Attendant

We're Hiring – Front Desk Attendants at Bealey Quarter! Love hospitality and enjoy creating a warm first impression? We’re on the lookout for friendly, reliable, and customer-focused individuals to join our front desk team at one of our Christchurch venues – Bealey Quarter! Whether you're a night owl or a people person who loves the afternoon hustle, we have shifts to suit. The Role As a Front Desk Attendant, you’ll be the first point of contact for our guests. Your day (or night!) will include: • Greeting guests and handling check-ins & check-outs • Answering phone calls and managing bookings • Providing general admin and security support • Handling payments and basic cash management • Maintaining a professional and friendly front-of-house presence Shifts Available • PM Shift: 3:00 PM – 11:00 PM • Night Shift: 11:00 PM – 7:00 AM (Security & Night reception) • Flexibility to cover morning shifts when needed is a plus! What You’ll Bring • Hospitality or customer service experience preferred • Confident communication & a friendly, helpful attitude • Basic computer skills (RMS and OTA experience necessary) • Willingness to learn – training is provided! • A team-first mindset and a strong sense of responsibility We’ll Provide • Full training and support • A team that backs you • Uniform supplied • Hourly rate: $26 per hour • Start date: By the first week of August Ready to Jump In? If you're reliable, proactive, and love delivering great guest experiences, we’d love to hear from you! Apply now and join a team where your presence matters.

Christchurch City, Canterbury Region, New Zealand

Negotiable Salary

Night Guest Services Agent/Porter63499888707202113

Workable

Night Guest Services Agent/Porter

Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously. Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first. About The Role - Te mahi This is an exciting new casual role for an experienced Night Guest Services Agent/Porter in Sudima Christchurch Airport Hotel. Working alongside an amazing and experienced team who will assist you and support you as your career takes off, you will be required to work from 10:30pm to 7:00am, with flexibility required regarding the specific days worked, with an hourly rate of $26-$27. Responsibilities | Ngā haepapa Responsibilities include but are not limited to: Warmly greet and welcome guests upon arrival Facilitate an accurate check in and check out process by arranging and recording guest details efficiently Respond promptly to guest inquiries, offering detailed information about the hotel’s services, amenities and activities. Assist guests with reservation bookings and accommodation arrangements as needed. Address and resolve guest complaints to maintain satisfaction and positive guest relations. Answer, connect, and transfer telephone calls to the appropriate departments with professionalism. Manage incoming and outgoing correspondence and deliveries, ensuring timely distribution. Maintain a clean, organised and welcoming reception area at all times. Perform administrative tasks to support office operations. Includes data entry, filing, mail despatch and photocopying. Perform porter duties including assisting with luggage, and valet parking. Provide cross-departmental support by assisting various hotel teams as needed. Adhere to Health and Safety Standards, reporting any issues in line with policy requirements. Requirements About You | Ko Koe Tēnei The successful candidate will need to possess the following attributes: Confident, well motivated team player with a strong determination to achieve goals Ability to multi-task, show flexibility and meet deadlines while maintaining composure under pressure Strong communication skills – both written and verbal to engage professionally with guests and colleagues High attention to detail and a commitment to excellence in all tasks Excellent time management abilities Thorough knowledge of the area including local amenities Minimum New Zealand Restricted Drivers license or equivalent. Commitment to work 20 hours a week from 10:30pm to 7:00 am with some flexibility to work outside normal hours as required. Must be available on weekend work and public holidays. NZQF Level 2 or 3 qualification At least one year of relevant experience may substitute for the formal qualifications listed above Benefits We are all valued | He kura te tangata As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too! Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Free onsite parking Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing programme including Health insurance discounts Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued

Christchurch, New Zealand

NZ$26-27/hour

Front Office Duty Manager63499890085633114

Workable

Front Office Duty Manager

About The Role - Te mahi We are looking for a Front Office Duty Manager to work in Sudima Kaikoura Hotel. This is a full-time role, for an experienced Duty Manager in Sudima Kaikoura Hotel with an hourly rate of $28.00, minimum guaranteed hours are 30 per week. You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off. Responsibilities | Ngā haepapa Oversee and lead Front Office operations including scheduling and rostering Assist with busy check-in and check-out periods, maintaining exceptional service standards Support team training, development, and ongoing coaching Manage guest feedback and service recovery with a focus on continuous improvement Ensure effective communication across departments (Housekeeping, Maintenance, F&B, Reservations) Maximize occupancy and average room rates through daily operations Maintain high standards of appearance, grooming, and performance across the Front Office team Run daily and weekly operational briefings and team meetings Lead emergency procedures and uphold guest safety protocols Ensure compliance with all relevant NZ legislation including the Sale and Supply of Alcohol Act 2012 Requirements About You | Ko Koe Tēnei Proven Front Office or Duty Manager experience in a hotel environment LCQ or Duty Manager Licence (preferred) Availability to work flexible rosters, including weekends, public holidays, and overnight shifts Strong leadership and communication skills Excellent problem-solving abilities and a calm, guest-focused approach under pressure A collaborative, hands-on style that leads by example Flexibility and weekends working. Benefits We are all valued | He kura te tangata Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Meals on duty, staff parking and uniform provided Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing programme including Health insurance discounts Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously. Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first. Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued

Kaikōura, New Zealand

NZ$28

Workable

Guest Services Agent

About The Role If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent. We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career. This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience. This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed. This is a part time (Minimum 20 hours per week) permanent role is based at Sudima Christchurch City and the hourly rate is $25.50 per hour. The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will: Responsible for ensuring a smooth check in and out process and guest satisfaction. Ensure a warm and friendly welcome every time a guest enters the hotel. Follow security procedures and emergency procedures to ensure the safety of all our guests and team members. Ensure you have an up-to-date knowledge of all room categories and amenities. Answer phone calls and ensure guest requests are actioned and follow up with relevant departments Ensure you acknowledge VIPs and provide them with appropriate service have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors, and emergency information in order to provide accurate information to support guest needs and attend ongoing training. Carrying and or storing of luggage/car parking when required. Other duties included but not limited: Clean and maintain public areas, advising on and arranging reservations and accommodation, receiving and resolving guest complaints. Requirements The successful candidate will need to possess the following attributes: Confident, well motivated, enthusiastic and determined Takes pride in work and has exceptional attention to detail Flexible and adaptable in approach Ability to prioritize, work to deadlines and remain composed under pressure Work to a high standard, accurate and organized Approachable and flexible & a team player Committed to continuing professional development A full drivers licence NZQF level 2 or 3 (ANZSCO Skill Level 4) OR least one year of relevant experience may substitute for the formal qualifications listed above. Benefits He kura te tangata - We are all valued As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too! Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Wellbeing programme including Health insurance discounts Excellent reward & recognition events Long service and anniversary gifts and benefits Staff, family and friends rates within our network of hotels Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously. Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first. Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued

Christchurch Central City, Christchurch, New Zealand

NZ$25.5