Service Manager

Description

Summary: Seeking an exceptional Service Manager to lead a high-performing dealership's service department, shaping it to set the standard for excellence. Highlights: 1. Manage aftersales operations for globally recognised luxury brands 2. Lead a service department to set the standard for excellence 3. Opportunities for progression into senior leadership within a nationwide network **Service Manager** We are seeking an exceptional **Service Manager** to take the reins of a high-performing **Wellington** dealership, representing some of the most prestigious automotive brands. This is more than a job, it's an opportunity to shape a service department that sets the standard for excellence, backed by the resources, reputation, and scale of a nationwide group. **Benefits** * Manage aftersales operations for globally recognised luxury brands * Central Wellington location with state-of-the-art facilities * Competitive salary package with performance incentives and benefits * Clear opportunities for progression into senior leadership within a nationwide network * Access to cutting-edge systems, resources, and ongoing investment **Key Responsibilities** * Provide strong leadership to the service department, fostering a culture of excellence and teamwork * Drive customer loyalty and satisfaction in line with prestige brand standards * Oversee daily operations, including job allocation, scheduling, and productivity * Deliver commercial performance, profitability, and business growth * Maintain the highest standards of safety, quality, and workshop presentation * Mentor, coach, and develop a skilled, high-performing team **About You** * Proven leadership in automotive service or aftersales management * Commercially astute with a strong record of delivering results * Effective communicator who can take technical information and make it relatable * Skilled in building strong relationships with customers and colleagues * Tech-savvy, with advanced skills in Microsoft Office and workshop systems * Passionate about people, customer experience, and operational excellence * Strong focus on Health & Safety and compliance Rarely does a leadership role of this calibre come to market. If you're ready to bring your expertise, drive, and ambition to one of the most influential service leadership roles in the industry, we want to hear from you. Apply now with your latest CV and cover letter. For a confidential conversation, contact Matt at Muster on 0508 MUSTER or 09 394 7444.