Arrowtown Management Job Listings

Customer Service Manager - Queenstown64438302980225110

Trademe

Customer Service Manager - Queenstown

Customer Service Manager – Queenstown Location: Frankton, Queenstown Applications close: 25 November Annual pay – 60,000-80,000 gross per annum Fulltime, Permanent, 40 hours per week Drive unforgettable travel experiences with Travvia. Travvia is home to iconic travel brands like JUCY and Star RV, and we’re passionate about creating memorable experiences for everyone, every time. We’re looking for an experienced and people-focused Customer Service Manager to lead our Queenstown branch’s front-of-house operations inspiring a team that delivers exceptional service and unforgettable journeys for every traveller. About the Role As our Customer Service Manager, you’ll lead the Customer Service Team at our Queenstown branch, ensuring smooth day-to-day operations and a seamless customer experience from the first interaction to the end of every adventure. You’ll be responsible for: • Leading, motivating, and developing the Customer Service Team to deliver outstanding, consistent service. • Overseeing front-of-house operations, including vehicle presentation, handovers, and on-road support. • Managing customer feedback and complaints with empathy and professionalism, ensuring timely and effective resolutions. • Developing and reviewing policies, programs, and procedures related to customer relations, service delivery, and branch operations. • Ensuring operational efficiency and workflow excellence within customer service and call centre functions. • Providing direction, coaching, and constructive feedback to team members, and actively supporting recruitment and onboarding. • Planning and implementing after-sales service programs to follow up on customer satisfaction, monitor vehicle performance, and enhance service quality. • Liaising closely with other departments, service agents, and customers to identify needs, address concerns, and exceed customer expectations. • Driving NPS, CSAT, and customer loyalty metrics to exceed branch targets. • Supporting branch management with scheduling, resourcing, and continuous improvement initiatives. • Maintaining compliance with Health & Safety standards and Travvia policies. About You You’re a confident, hands-on leader with a passion for people, travel, and creating memorable customer experiences. You thrive in fast-paced environments, stay calm under pressure, and love the energy of working in one of New Zealand’s busiest tourism destinations. You’ll bring: • Minimum 3 years’ experience in the vehicle rental industry (motorhome or car rental preferred). • Minimum 3 years’ experience in a customer service leadership role. • Minimum 3 years’ people management experience preferred, including performance coaching and team development. • Strong understanding of customer service excellence, complaint management, and service recovery. • Experience using systems such as RCM and Employment Hero (EH) preferred. • Strong communication and interpersonal skills — confident engaging with both domestic and international customers. • Proven ability to manage multiple priorities, especially during peak tourism seasons. • Excellent organisational and time management skills. • A collaborative leadership style that builds trust and accountability. • Full driver’s license (essential for vehicle movement and customer support). • Minimum qualification: High school completion • Secondary language skills (such as Mandarin, German, French, Portuguese or Spanish) are a strong advantage in our global customer base. • Availability to work across a 7-day roster, including weekends and public holidays Why Join Travvia? At Travvia, our people are the heart of everything we do. We live our values every day: • Open hearts and open minds • Without us we are nothing • We live and breathe adventure • Our own journey will never end You’ll be joining a passionate team that thrives on adventure, teamwork, and creating incredible travel memories. This is an opportunity to lead in one of New Zealand’s most iconic destinations and make a real impact on how our customers experience Travvia. Ready to Apply? Submit your application by Friday, 28 November 2025. Join Travvia — and help our customers create memories that last a lifetime.

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Team Leader - Food & Beverage64307002812163111

Trademe

Team Leader - Food & Beverage

Are you ready to lead in one of Queenstown's most iconic culinary experiences? Join us at RealNZ, where each day is a journey through unforgettable tastes, scenery, and vibrant hospitality! From a scenic cruise aboard the TSS Earnslaw to the charm of Colonel's Homestead and our lively farm show, we deliver a truly memorable experience. We're searching for a passionate and experienced Team Leader - Food & Beverage to join our team! Reporting to the Assistant Coordinator, you'll lead our F&B team with confidence, crafting floor plans, guiding service flow, and handling any surprises that come up - all to create a seamless experience for every guest. Your focus will be on leading with energy, building team skills, and ensuring every shift runs smoothly. Who are we looking for? You're a natural leader with: * A minimum of two years in a supervisory hospitality role * Solid barista skills and F&B experience * Proven leadership abilities with a knack for training and organisation * Ideally, a current LCQ or Duty Manager's Certificate * Current residency in Queenstown, with accommodation already sorted What's in it for you? * As part of the RealNZ team, you'll get access to incredible experiences at unbeatable staff rates - or even free on select adventures! From rafting Queenstown's rivers and dining at Walter Peak to exploring the Te Anau Glowworm Caves, cruising through Milford and Doubtful Sound, and even visiting stunning Rakiura, you'll have the chance to enjoy the best of what we offer. * Medical insurance cover * Free Cardrona x Treble Cone seasons pass Additional Details Location: Queenstown Number of positions: 1 Employment Type: Permanent, Full Time Hourly rate: $28.50 - $33.00 Guaranteed hours per week: 40 Real people, real places, real experiences. Welcome to Real. When's the best time to join the Real whanau? Now's good. We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences. It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work. At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here. How to apply Click Apply now to be taken to our careers page Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Real Estate Salesperson - New & Experienced64272563598209112

Trademe

Real Estate Salesperson - New & Experienced

Thinking About a Career Change? Make the leap into Real Estate with Harcourts Highland Realty Group! Are you ready to take control of your future and explore an exciting new career? If you're feeling unfulfilled in your current job or simply know you're destined for something more - you're not alone. Changing careers can be daunting, but we're here to show you that real estate is an incredible opportunity to grow, connect with people, and build a rewarding future. Harcourts Highland Realty Group Ltd are proud to support new and experienced salespeople in the thriving Otago real estate market. With offices across Queenstown, Wanaka, Cromwell, Alexandra, Dunedin, and Balclutha, we offer a platform for you to unlock your potential, whether you're looking for a fresh start or to take your career to the next level. Does this sound like you? - You want more control over your income and your time - You're driven, self-motivated and eager to invest in your own growth - You're resilient, ready to face challenges and committed to success Whether you're completely new to real estate or already have some experience/qualifications, we're looking for individuals who have the passion and determination to succeed. The good news? No experience is necessary - just a drive to achieve and the willingness to work toward your Certificate in Real Estate (Level 4), which is completed 100% online. You'll be fully supported every step of the way with ongoing training, mentorship, and hands-on guidance. What's in it for you? - Uncapped earning potential: Your commission-based income reflects your effort - the sky's the limit! - Flexible work-life balance: Enjoy the freedom to design a career around your lifestyle (Full time commitment required after study initially) - Industry-leading brand: Leverage the strength and reputation of Harcourts, New Zealand's most trusted name in real estate. - A supportive, energetic team: Join a high-performing, collaborative group of professionals committed to your success. Who are we looking for? We're not focused on your previous job experience - we're looking for individuals with the right attitude. Success in real estate starts with people who are: - Self-starters: Motivated to take charge of your career and growth - People-oriented: Great communicators who enjoy connecting with clients and building relationships - Resilient & proactive: Ready to tackle challenges head-on with a problem-solving mindset - Legally eligible to study and work in New Zealand and have a valid driver's license To find out more about this exciting opportunity, apply today or contact Kat@trn.org.nz

Central Otago, New Zealand

Negotiable Salary

Food and Beverage Supervisor64141806929025113

Trademe

Food and Beverage Supervisor

* Lead daily service across restaurant, bar, and room service in a hands-on role * Coach a passionate team and deliver high-impact guest experiences * Join a trusted hotel brand with pathways to grow your hospitality career Lead Where the Lakes Meet Service Excellence Sitting just moments from the buzz of Queenstown's town centre and the edge of Lake Wakatipu, Copthorne Hotel and Resort Queenstown Lakefront is a place where adventure and hospitality meet. Whether guests are gearing up for the mountains or winding down from a lake cruise, our team is here to make every moment count. We live by A Thousand Ways of Happiness, and we're committed to creating unforgettable experiences through genuine connections, vibrant energy, a relentless drive to go further, and genuine care for our guests and each other. The Role: As Food & Beverage Supervisor, you'll take charge of service delivery across restaurant, bar, and room service operations. From shift briefings and team coaching to ensuring smooth service flow and stock control, you'll be the calm in the rush, the motivator in the quiet, and the extra eyes for our Restaurant Manager. You'll assist in training the team, handling guest interactions, keeping standards sharp, and helping drive our upselling and guest engagement goals. This is a fast-paced, hands-on role for someone who thrives in a buzzing service environment. What we offer: * A key role in a high-energy team at one of Queenstown's best-located hotels * Career growth within one of New Zealand's largest and most respected hotel groups * Staff meals, hotel discounts, training pathways, and health insurance discounts * A work environment where professionalism, warmth, and energy are always on What you bring: * Experience supervising or leading in a hospitality or hotel food & beverage setting. 1+ years in Supervisory role essential. * Confident communication and the ability to lead by example on the floor. * A sharp eye for service detail and the energy to keep things moving * Passion for team development and genuine guest service * Must be able to work weekends and public holidays Take your next step in a leadership role and help shape memorable guest experiences right on the lakefront. This is more than just a job—it's your place to grow, shine, and lead with purpose. This role offers 30+ hours per week, with a pay rate of up to $29 per hour. Must have valid working rights for New Zealand.

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Trademe

Restaurant Manager

We're on the hunt for a hands-on, experienced Restaurant Manager to take the reins of our high-energy Pizza Bar & Restaurant in the Heart of Queenstown. This role is perfect for someone who thrives on building strong team culture, improving systems, and delivering an exceptional guest experience. The role is for a fixed term so ideal for a qualified person who wants to spend 10 – 12 months with the possibility of extension in the Adventure capital of the world while earning a good wage. You'll oversee all aspects of Restaurant operations, including the front and back of house. • Full responsibility for day-to-day operations • Lead by example on shift, while mentoring and training the FOH team and supporting BOH coordination. • Maintain a tight, collaborative team culture, and ensure all staff absences are covered. • Handle forecasting, budgeting, rostering, costing, inventory, bar optimizations, and weekly Rosters • Manage stock control, maintenance, sales reporting, and training schedules • Oversee seasonal recruitment, & performance reviews. • Coordinate with the kitchen team respectfully and constructively. • Support marketing efforts and promotions to drive new and repeat customers. Qualifications: • Previous experience in a similar role. • Proven track record of successfully leading and developing teams, with excellent communication and interpersonal skills. • Proactive, collaborative and growth-minded. What's On Offer: • $32-$35/hr + Tips • Free staff meals on shift.

Queenstown-Lakes District, Otago Region, New Zealand

NZ$30-35/hour

Trademe

Housekeeping Manager

Coronet Ridge Resort offers boutique hotel accommodation located at 146 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand. The closest hotel to the stunning Coronet Peak Ski Area, within easy reach of central Queenstown, this property will allow you to experience this destination in a unique and unforgettable way. Perched high above the picturesque Shotover River, with sweeping views of the surrounding mountain ranges, our boutique hotel is a spectacular gem. Our secluded location offers you peace and tranquility to relax during your stay, while also allowing you to enjoy the buzz of central Queenstown – just a 7 minute drive away. All rooms are spacious and have either garden or river views with an outdoor patio or balcony. The Restaurant and Bar is open for breakfast and evening dining each day. As the Housekeeping Manager, you will play a crucial role in ensuring the cleanliness, organisation, and delivery of high-quality standards that Capstone Management is known for. You will lead and supervise a team of housekeeping staff, overseeing their day-to-day activities, training, and performance. Your attention to detail, exceptional organizational skills, and commitment to maintaining a pristine environment will contribute to our guests' satisfaction during their stay. This is a full time minimum 30 hours per week position. Responsibilities: • Managing and leading a team of dedicated housekeeping staff, including training, rostering, and performance reviews. • Ensuring the cleanliness of all guest rooms, public areas, and back-of-house spaces. • Conducting regular inspections to maintain quality control and address any cleanliness or maintenance issues promptly. • Managing inventory, ordering supplies, and maintaining par levels to ensure smooth operations. • • • Collaborating with other departments, such as Front Desk and Maintenance, to enhance guest experiences and resolve any issues effectively. • Implementing and enforcing safety and security protocols to maintain a secure environment for both guests and employees. • Maintaining effective communication with the hotel management team and actively participating in meetings and training sessions. • Establishes control systems for Employee Uniforms, Linen, Housekeeping Equipment, materials and supplies. • fulfils the financial objectives of the hotel through proper and efficient management and ensure that the department's Budget is strictly adhered to. Experience: • Minimum 1 year experience in a Housekeeping Manager or Housekeeping Supervisor role. • Strong leadership skills with the ability to motivate and inspire a diverse team. • Excellent communication skills • A strong understanding of OHS processes relevant to housekeeping

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Customer Experience Supervisor / Dart River Advent63612623582977116

Trademe

Customer Experience Supervisor / Dart River Advent

Dart River Adventures - Glenorchy, Southern Lakes Full-Time | Permanent Role Lead with purpose in one of Aotearoa's most breathtaking locations. Are you passionate about customer service, team leadership, and creating unforgettable experiences? Dart River Adventures is seeking a Customer Experience Supervisor to join our dynamic team in Glenorchy. This is your chance to work in a stunning natural environment where adventure meets culture, and every day is an opportunity to inspire. Please note: As this is a permanent, full-time position, we are looking for someone who can commit long-term and grow with us. What's in it for you? * Work in a world-class tourism destination surrounded by the beauty of Te Waipounamu * Join a supportive, whanau-focused team that values manaakitanga and whanaungatanga * Be part of a sustainability journey - Ngai Tahu Tourism is committed to being carbon zero by 2040 * Grow your career with one of New Zealand's leading tourism operators, known for delivering authentic Maori experiences About the role: As our Customer Experience Supervisor, you'll be responsible for: * Leading and motivating a high-performing team to deliver exceptional customer service * Overseeing daily operations including reservations, retail, and administration * Supporting staff development and fostering a positive team culture * Promoting the Tiaki Promise - encouraging visitors to care for our people and places * Ensuring health and safety standards are upheld across all experiences What we're looking for: * 12+ months' experience in customer service and administration * Previous supervisory or team leadership experience * A warm, approachable personality with a passion for hosting and hospitality * Strong organisational skills and attention to detail * Commitment to safety and professionalism * Alignment with Ngai Tahu values - open to learning te reo Maori and tikanga Bonus skills (not essential): * Class 2 Drivers Licence and/or P Endorsement (or willingness to obtain) * Experience in the tourism industry * A knack for capturing memorable moments for our manuhiri (visitors) Our commitment to you: Ngai Tahu Tourism offers a safe, inclusive, and respectful workplace where everyone can thrive. All successful applicants will be required to pass a pre-employment drug and alcohol test and a Ministry of Justice background check. Ready to lead in a role that connects people, place, and purpose? Apply now and be part of something bigger - Mo tatou, a, mo ka uri a muri ake nei (For us and our children after us).

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Trademe

Venue Manager

* Located in the heart of Queenstown + Work for a famous brand * Accommodation options on offer (for out of towners) * Work-life balance + Staff parties and welfare initiatives + Competitive rate Do you have a passion for hospitality and beverages? We're on the hunt for an experienced Venue/Bar Manager to join our clients bar team. With extensive knowledge of alcohol, cocktails, and bar operations, you'll bring a level of expertise to our clients bar. Our Client An iconic cocktail bar in an ever-changing artistic atmosphere. venue offers a one-of-a-kind setting that blends creativity, hospitality, and entertainment, making it a must-visit destination for both locals and tourists looking for a memorable night out. About you * Expertise in Bars & Beverages - A deep knowledge of cocktails, spirits, and bar operations with the ability to elevate our offerings. * Proven Leadership - Strong leadership experience, guiding teams with confidence, particularly in environments with strong personalities. * Operational Excellence - Experience running or opening venues, ideally cocktail bars, with a strong track record of driving sales and revenue. * Passion & Personality - A vibrant, fun, and engaging leader who brings energy to the team while maintaining strong commercial acumen. * Collaborative Approach - Someone who has worked closely with owners and understands the balance between creativity and business success. * Training & Mentorship - Ability to train and develop staff, ensuring they have the knowledge and skills to deliver top-tier service, while being the go-to person for guidance and support. Responsibilities * Lead and oversee a team of approximately 12, including two experienced Bar Managers. * Develop and implement initiatives that enhance service, sales, and customer experience. * Work directly with the GM to drive the business forward, ensuring operational success. * Inspire and mentor the team, fostering a culture of excellence and passion for hospitality. If this sounds like you, Apply now!

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Trademe

UH 2025 Lodge Manager

Position Description - Lodge Manager Ultimate Hikes offers guided multi-day walks on New Zealand's Milford and Routeburn Tracks, blending hiking with comfortable lodges and exceptional hospitality in Fiordland and Mt Aspiring National Parks. Join our seasonal team to create unforgettable guest experiences in stunning locations! Purpose As Lodge Manager, you'll oversee daily lodge operations, lead staff, ensure guest satisfaction, and maintain safety and compliance. You'll train your team, manage hospitality, and support operations while fostering a positive workplace. The role is full-time from early October 2025 until mid April 2026. Key responsibilities Lodge Managers play a significant role in Ultimate Hikes successfully providing an excellent experience for our guests while on track. We expect our Lodge Managers to approach each working day in a positive and enthusiastic manner. Lodge Managers' tasks include but are not limited to: * Leadership: Train and guide staff, provide feedback, and promote teamwork aligned with company values. * Guest Experience: Deliver exceptional service, meals, and housekeeping to exceed expectations. * Operations: Manage rosters, supplies, and lodge compliance. Support maintenance and complete reporting. * Safety & Compliance: Follow Safety Management System, conduct safety meetings, ensure equipment maintenance, and adherence to regulations. * Ambassadorship: Represent Ultimate Hikes with professionalism and enthusiasm. Location The role is based at one of the remote lodges on the Milford or Routeburn Tracks where you will work and live for up to five weeks at a time. These lodges, with the exception of Mitre Peak Lodge, are inaccessible by road. Person specifications We seek a passionate, adaptable leader with hospitality and management skills. Ideal candidates have: * Passion for guest experiences and hospitality. * 6+ months in management or hospitality, with team leadership skills. * Strong communication and ability to address groups. * Problem-solving skills for maintaining team and lodge operations. * Physical fitness and resilience under pressure. * Proficiency in Microsoft Office. * Current Level 2 First Aid Certificate (NZ) and Manager's Certificate (alcohol). * A right to work in New Zealand. Personal Characteristics should include: * Results-Driven: Excels in high-pressure settings and stays focused. * Quick Learner: Seeks feedback and applies new knowledge. * Self-Aware: Understands impact, respects confidentiality, and builds trust. * Resilient: Brings energy and a "can-do" attitude. * Adaptable: Adjusts to diverse needs and changing conditions. * Organised: Prioritises tasks and plans effectively. * Team Leader: Motivates, builds rapport, and resolves conflicts.

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary