Senior Client Support Manager

About Ticketek Entertainment Group​ Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget.  In a distracted world where nothing beats real human moments, We makes life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Sport (TEG Sport), Touring (TEG Touring) and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners. About Ticketek New Zealand With over 40 years experience ticketing the biggest live events and venues in New Zealand, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates New Zealand's most advanced multi-channel ticket sales and distribution network. A truly digital company, ticketek.co.nz is New Zealand's leading entertainment events website, with a market leading mobile platform. Ticketek sells tickets to more than 3,000 events each year, including concerts at every major Stadium, as well as for New Zealand Rugby, Cricket, Football, Rugby League and Netball. Ticketek sells tickets for theatre, musicals, festivals, exhibitions, experience, and family events from Whangarei to Bluff. About The Role Join our dynamic Ticketek team as a Senior Client Support Manager in Wellington where you’ll play a key role in delivering world-class ticketing services for major sporting and entertainment events. In this client-facing role, you’ll manage relationships with prestigious venues and stadiums, ensuring seamless event delivery and exceptional service. You’ll act as the central link between clients, internal teams (marketing, tech, finance), and external stakeholders—overseeing account continuity, operational coordination, and contractual compliance. This hybrid position offers flexibility across Wellington locations, with on-site meetings, event testing, and delivery support as needed. As Client Support Manager, your role will include: Client Relationships: Partnering with Clients to discuss build requirements, time frames and responsibilities. Delivering accurate event builds. Providing timely and concise reporting and insights. Account Management: Acting as our clients primary point of contact. Building and maintaining strong relationships with a solution focused approach to ensure continued partnership. Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day. Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented well ahead of time and fulfilled as planned. Business Development: Work with Senior Management and your team to innovate and provide value-added services and solutions to Clients that increase occupancy and build brand and event profile. General: Other duties as reasonably required. Requirements The Person To be successful in this role, you will: Have a passion for live events Demonstrate a client focused attitude, being a true ambassador for our brand Be able to adapt quickly to changing priorities A proactive self-starter who takes initiative and ownership of tasks Be a team player willing to strive to deliver exceptional results Possess a meticulous attention to detail and process driven Be able to troubleshoot to ensure event operations run smoothly Communicate with style and professionalism, across all levels of business relationships, both internally and externally Essential experience & skills: Excellent verbal and written communication Experience in event or ticketing roles Ability to develop new and existing relationships with clients; ability to resolve client/customer problems in a helpful, non-confrontational manner Understanding or ability to learn ticketing systems and processes An interest in event promotion, event administration and venue management Desirable experience & skills Client/customer relationship skills Account Management experience Tertiary qualified Other key considerations for this position Due to the nature of this role, work is required outside of business hours and on the weekend. Attendance at events is mandatory for this position. Please note: We’re moving quickly on this opportunity and keen to meet motivated candidates. If this sounds like your next move, we’d love to hear from you. Benefits Here’s a taste of what Ticketek offers: Complimentary event tickets Birthday and volunteering leave Wellbeing discounts & flu vaccinations Paid parental leave & free employee support (EAP) Global rewards and recognition Learning, development & career pathways A diverse, inclusive, and passionate team At Ticketek NZ all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries and employee benefits If this sounds like the opportunity for you, we would welcome you to apply with a cover letter and full resume outlining your suitability for the role. Equal opportunities TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. *Only direct applications will be considered. No recruiters please*