Cloudy Bay Vineyards
Cellar Door Manager - Marlborough
Blenheim, New Zealand
The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It has been that way ever since.
We are seeking a skilled, innovative, energetic, and responsible hands-on Cellar Door Manager to join our Brand Home Leadership Team. As a leader at Cloudy Bay, you will demonstrate your ability to motivate and guide the team. Together with the team, you will share your enthusiasm for hospitality and create memorable customer experiences, ensuring a seamless and outstanding brand experience for all our visitors, converting local and international guests into ambassadors of Cloudy Bay.
Although good wine knowledge is desirable, more emphasis will be placed on your organizational skills, customer service, sales ability, and staff management skills. The ability to multitask is also essential. You will need a Manager's Certificate and must have NZ residency or a valid NZ work visa.
Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays.
Your day-to-day will include:
Setting and maintaining an outstanding level of Visitor Center (VC) customer service. Leading by example, always demonstrating best practice service
Actively lead & manage the team on the floor, to make sure they receive the guidance & support they need
Oversee the day-to-day operations of the VC, ensuring it is clean, presentable, and well-stocked
Handle safely and securely all cash, process sales transactions, and assist with the security of the building and assets
Manage, coach, and constantly develop the VC team to keep their motivation and performance at the highest level
Maintain a positive, open, and productive team dynamic and work culture within the VC team with clear communication and a goal-setting approach
Achieve the VC financial KPI’s whilst closely monitoring costs
Manage the VC roster and always ensure appropriate staffing levels in line with budgets
Recruitment of permanent and seasonal staff as required
Create detailed reports on weekly, monthly, and annual sales reports
Ensure compliance with all relevant regulations, including liquor licensing
Requirements
Bachelor’s Degree or Diploma in Event Management or Hospitality
NZ Managers Certificate
Experience in a similar role, supervising staff, and overseeing Cellar Door operations
Leadership and people management skills, in particular the ability to motivate and enthuse team members
Solid operational capabilities across all functions of the Cellar Door, including retail, tasting counter, event, and a restaurant/bar
Languages: Excellent English compulsory, strong written English required. A second language would be beneficial, but not required
Strong passion for wine, food, and hospitality a priority
Proficient in Microsoft Office software (Word, Excel, PowerPoint)
Lead by example management style, very hands-on and operational
Strong leadership and team-building skills to develop a positive team climate
Knowledge of best practices in all areas of service, sales, and wine
Flexible - able to work at weekends, holidays, and the extra hours when required
Benefits
What you can expect from us
9% superannuation
Annual bonus target
Health insurance
Annual wine allocation
Generous wine, food and merchandise discount at our cellar door and restaurant
A positive and supportive team culture
Focus on employee inclusion, wellbeing, and health & safety
Forward-thinking structured professional environment
Staff events and team experiences
A comprehensive induction including an in-depth training on our wine range and brand values
Negotiable Salary
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