Customer Service Rep

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It has been that way ever since. We are seeking a skilled, innovative, energetic, and responsible hands-on Cellar Door Manager to join our Brand Home Leadership Team. As a leader at Cloudy Bay, you will demonstrate your ability to motivate and guide the team. Together with the team, you will share your enthusiasm for hospitality and create memorable customer experiences, ensuring a seamless and outstanding brand experience for all our visitors, converting local and international guests into ambassadors of Cloudy Bay. Although good wine knowledge is desirable, more emphasis will be placed on your organizational skills, customer service, sales ability, and staff management skills. The ability to multitask is also essential. You will need a Manager's Certificate and must have NZ residency or a valid NZ work visa. Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays. Your day-to-day will include: Setting and maintaining an outstanding level of Visitor Center (VC) customer service. Leading by example, always demonstrating best practice service Actively lead & manage the team on the floor, to make sure they receive the guidance & support they need Oversee the day-to-day operations of the VC, ensuring it is clean, presentable, and well-stocked Handle safely and securely all cash, process sales transactions, and assist with the security of the building and assets Manage, coach, and constantly develop the VC team to keep their motivation and performance at the highest level Maintain a positive, open, and productive team dynamic and work culture within the VC team with clear communication and a goal-setting approach Achieve the VC financial KPI’s whilst closely monitoring costs Manage the VC roster and always ensure appropriate staffing levels in line with budgets Recruitment of permanent and seasonal staff as required Create detailed reports on weekly, monthly, and annual sales reports Ensure compliance with all relevant regulations, including liquor licensing Requirements Bachelor’s Degree or Diploma in Event Management or Hospitality NZ Managers Certificate Experience in a similar role, supervising staff, and overseeing Cellar Door operations Leadership and people management skills, in particular the ability to motivate and enthuse team members Solid operational capabilities across all functions of the Cellar Door, including retail, tasting counter, event, and a restaurant/bar Languages: Excellent English compulsory, strong written English required. A second language would be beneficial, but not required Strong passion for wine, food, and hospitality a priority Proficient in Microsoft Office software (Word, Excel, PowerPoint) Lead by example management style, very hands-on and operational Strong leadership and team-building skills to develop a positive team climate Knowledge of best practices in all areas of service, sales, and wine Flexible - able to work at weekends, holidays, and the extra hours when required Benefits What you can expect from us 9% superannuation Annual bonus target Health insurance Annual wine allocation Generous wine, food and merchandise discount at our cellar door and restaurant A positive and supportive team culture Focus on employee inclusion, wellbeing, and health & safety Forward-thinking structured professional environment Staff events and team experiences A comprehensive induction including an in-depth training on our wine range and brand values

Night 'n Day Blenheim store is currently looking for 2 new team members for part time positions. Position 1 is Wednesday to Saturday 5am - 2.30pm Position 2 is Friday and Sunday 2pm - 11pm The successful applicant would have had previous experience working within the retail food industry, with a great work ethic who enjoys working as part of a team. This position includes: - Food prep - Customer service - Working as part of a team - Refilling drink coolers - Refilling shelves - General store cleaning duties - Customer service You must have the following: - Enjoy interacting with customers - Friendly and polite - Excellent hygiene skills - Good health - Self motivated & reliable - Problem solving attitude - A good Team player - Great customer service skills - Honest and Reliable - Hard working - Barista training would be an advantage You must have the right to live and work in NZ to apply for this role If this sounds like you, please apply by sending an email to blenheim@nightnday.co.nz