Customer Care Consultant

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It has been that way ever since. We are seeking a skilled, innovative, energetic, and responsible hands-on Cellar Door Manager to join our Brand Home Leadership Team. As a leader at Cloudy Bay, you will demonstrate your ability to motivate and guide the team. Together with the team, you will share your enthusiasm for hospitality and create memorable customer experiences, ensuring a seamless and outstanding brand experience for all our visitors, converting local and international guests into ambassadors of Cloudy Bay. Although good wine knowledge is desirable, more emphasis will be placed on your organizational skills, customer service, sales ability, and staff management skills. The ability to multitask is also essential. You will need a Manager's Certificate and must have NZ residency or a valid NZ work visa. Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays. Your day-to-day will include: Setting and maintaining an outstanding level of Visitor Center (VC) customer service. Leading by example, always demonstrating best practice service Actively lead & manage the team on the floor, to make sure they receive the guidance & support they need Oversee the day-to-day operations of the VC, ensuring it is clean, presentable, and well-stocked Handle safely and securely all cash, process sales transactions, and assist with the security of the building and assets Manage, coach, and constantly develop the VC team to keep their motivation and performance at the highest level Maintain a positive, open, and productive team dynamic and work culture within the VC team with clear communication and a goal-setting approach Achieve the VC financial KPI’s whilst closely monitoring costs Manage the VC roster and always ensure appropriate staffing levels in line with budgets Recruitment of permanent and seasonal staff as required Create detailed reports on weekly, monthly, and annual sales reports Ensure compliance with all relevant regulations, including liquor licensing Requirements Bachelor’s Degree or Diploma in Event Management or Hospitality NZ Managers Certificate Experience in a similar role, supervising staff, and overseeing Cellar Door operations Leadership and people management skills, in particular the ability to motivate and enthuse team members Solid operational capabilities across all functions of the Cellar Door, including retail, tasting counter, event, and a restaurant/bar Languages: Excellent English compulsory, strong written English required. A second language would be beneficial, but not required Strong passion for wine, food, and hospitality a priority Proficient in Microsoft Office software (Word, Excel, PowerPoint) Lead by example management style, very hands-on and operational Strong leadership and team-building skills to develop a positive team climate Knowledge of best practices in all areas of service, sales, and wine Flexible - able to work at weekends, holidays, and the extra hours when required Benefits What you can expect from us 9% superannuation Annual bonus target Health insurance Annual wine allocation Generous wine, food and merchandise discount at our cellar door and restaurant A positive and supportive team culture Focus on employee inclusion, wellbeing, and health & safety Forward-thinking structured professional environment Staff events and team experiences A comprehensive induction including an in-depth training on our wine range and brand values

Customer Service Representative Gilmours Central is a New Zealand owned and operated wholesale food supplier. As a growing business with evolving needs, we are looking to add an enthusiastic individual to our established team to help serve our customers both in-store and through our delivery service. We are searching for a dependable and dedicated team member to join our Customer Service and Front End teams, someone who can effectively represent us to our valued customers. The Role: * The roster: 32 hours per week. Tuesday to Friday (9:30am to 6pm) * Be a key point of contact for our customers, ensuring they receive prompt, efficient, and friendly service * Work closely with various departments to maintain service standards and resolve issues * Manage customer enquiries, claims and concerns through systems like Salesforce * Support store operations, including handling National Accounts and coordinating orders * Load and update customer data, manage credits/returns, and ensure clean front-of-house areas * Provide cover on checkouts and direct the inbound calls to the reception to the appropriate personnel * Collaborate with departments such as sales, transport and service to meet customer needs What's in it for you: * Be actively involved in the growth and customer-facing operations of a leading wholesale store * Join a supportive and knowledgeable team committed to service excellence * A role that provides variety, challenge, and opportunities to build new skills * Exposure to national account management, customer relationship systems, and cross-functional operations * Ongoing development and career progression opportunities within a wider store network What are we looking for: * Excellent communication and problem-solving skills * Strong attention to detail and ability to work with figures * Experience in a wholesale or grocery environment preferred * Able to handle enquiries professionally and multitask in a busy environment * Strong computer literacy skills * Must be eligible to work in New Zealand About Gilmours & Foodstuffs: You know Gilmours, Four Square, New World, and PAK'n'SAVE right? That's Foodstuffs! We are one of NZ's biggest companies, you just don't know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Join one of our stores and you open the door to endless opportunities!