Customer Care Consultant - Summer fixed-term

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It has been that way ever since. We are seeking a skilled, innovative, energetic, and responsible hands-on Cellar Door Manager to join our Brand Home Leadership Team. As a leader at Cloudy Bay, you will demonstrate your ability to motivate and guide the team. Together with the team, you will share your enthusiasm for hospitality and create memorable customer experiences, ensuring a seamless and outstanding brand experience for all our visitors, converting local and international guests into ambassadors of Cloudy Bay. Although good wine knowledge is desirable, more emphasis will be placed on your organizational skills, customer service, sales ability, and staff management skills. The ability to multitask is also essential. You will need a Manager's Certificate and must have NZ residency or a valid NZ work visa. Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays. Your day-to-day will include: Setting and maintaining an outstanding level of Visitor Center (VC) customer service. Leading by example, always demonstrating best practice service Actively lead & manage the team on the floor, to make sure they receive the guidance & support they need Oversee the day-to-day operations of the VC, ensuring it is clean, presentable, and well-stocked Handle safely and securely all cash, process sales transactions, and assist with the security of the building and assets Manage, coach, and constantly develop the VC team to keep their motivation and performance at the highest level Maintain a positive, open, and productive team dynamic and work culture within the VC team with clear communication and a goal-setting approach Achieve the VC financial KPI’s whilst closely monitoring costs Manage the VC roster and always ensure appropriate staffing levels in line with budgets Recruitment of permanent and seasonal staff as required Create detailed reports on weekly, monthly, and annual sales reports Ensure compliance with all relevant regulations, including liquor licensing Requirements Bachelor’s Degree or Diploma in Event Management or Hospitality NZ Managers Certificate Experience in a similar role, supervising staff, and overseeing Cellar Door operations Leadership and people management skills, in particular the ability to motivate and enthuse team members Solid operational capabilities across all functions of the Cellar Door, including retail, tasting counter, event, and a restaurant/bar Languages: Excellent English compulsory, strong written English required. A second language would be beneficial, but not required Strong passion for wine, food, and hospitality a priority Proficient in Microsoft Office software (Word, Excel, PowerPoint) Lead by example management style, very hands-on and operational Strong leadership and team-building skills to develop a positive team climate Knowledge of best practices in all areas of service, sales, and wine Flexible - able to work at weekends, holidays, and the extra hours when required Benefits What you can expect from us 9% superannuation Annual bonus target Health insurance Annual wine allocation Generous wine, food and merchandise discount at our cellar door and restaurant A positive and supportive team culture Focus on employee inclusion, wellbeing, and health & safety Forward-thinking structured professional environment Staff events and team experiences A comprehensive induction including an in-depth training on our wine range and brand values

Night 'n Day Blenheim store is currently looking for 2 new team members for part time positions. Position 1 is Wednesday to Saturday 5am - 2.30pm Position 2 is Friday and Sunday 2pm - 11pm The successful applicant would have had previous experience working within the retail food industry, with a great work ethic who enjoys working as part of a team. This position includes: - Food prep - Customer service - Working as part of a team - Refilling drink coolers - Refilling shelves - General store cleaning duties - Customer service You must have the following: - Enjoy interacting with customers - Friendly and polite - Excellent hygiene skills - Good health - Self motivated & reliable - Problem solving attitude - A good Team player - Great customer service skills - Honest and Reliable - Hard working - Barista training would be an advantage You must have the right to live and work in NZ to apply for this role If this sounds like you, please apply by sending an email to blenheim@nightnday.co.nz

Who we are: FleetPartners is an ASX-listed fleet leasing and management company operating across Australia and New Zealand. With a strong market presence, innovative technology platforms, and a commitment to sustainable transport solutions, we partner with businesses of all sizes to simplify and optimise their vehicle operations. As we continue to grow in Aotearoa, we’re looking for passionate professionals to join our high-performing, customer-focused team. This is your opportunity to help shape the future of sustainable mobility in New Zealand. Learn more here. Our commitment to Diversity & Inclusion: FleetPartners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We welcome applications from people of all backgrounds regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or cultural identity. Who we’re looking for: This role is to provide exceptional customer service and support to our customers, sales teams and other operational functions within the business. This will assist the Sales Team to achieve the Sales budget and the overall business strategy whilst providing an exceptional customer experience. Helping the business deliver an outstanding Net Promoter score (NPS) through the delivery of customer centric outcomes. Attract potential customers by answering product and service questions and suggesting information about other products and services. As a Customer Experience Consultant, you will achieve high levels of customer satisfaction when responding to inbound and outbound customer requests, take personal ownership for the customer experience to help influence their decision to renew or expand upon products and services, they have with us. Requirements What you’ll be doing: Understand the customer’s industry drivers, business objectives, and organisation so that effective growth / maintain / manage strategies are developed which will underpin the value that FleetPartners brings to the customer to drive to real business outcomes. Right first-time responses with all activities Customer life cycle administered and managed right first time from quote to full in-life management Generate customer quotes within SLA’s Delivery support to our customers and Sales professionals for onboarding and in-life management activities within SLA’s Drive early engagement in the customer buying process - diagnosing customers’ needs and tailoring solutions to match while networking within the customer account and industry Champion the customer needs and requirements within the FleetPartners organisation and work closely with the Sales Team, to ensure customer satisfaction every time Actively utilises the customer surveying solutions made available by the business Enable the Sales teams to seek opportunities for competitive migration Enable the Sales Team to achieve Sales budget targets while following established pricing policies and effective communication Manage and maintain a balanced approach to superior customer service and strategic account planning, quarterly results and long-term customer goals. Identify new sales opportunities and focus on providing consultative support by supporting sales with their value propositions for the customer. Manage and build customer contacts, serving as the customer’s ambassador, trusted advisor and advocate. Establish oneself as a focal point for Sales relationships and assist with information for contract negotiations. Manage all sales and operational related activity through the accurate, timely and detailed use of the Customer Relationship Management (CRM). We’re looking for someone who’s Minimum of 2 years sales support experience Minimum of 2 years’ experience as a customer experience specialist Proven experience in cross selling and consultative selling with experience in collaborating across both client and own organisation to drive the FleetPartners approach Demonstrated experience in customer engagement and building long-term relationships. Solid understanding of customer financials Proven experience in the customer experience journey Benefits What we offer:                Our employee benefits are continually evolving to meet the needs of our people. They currently include - Up to 27 days annual leave per annum; Flexible and hybrid working arrangements; Generous paid parental leave; Learning and development opportunities; Corporate retail discounts. and more. Ready to drive change? Apply now… If your application is successful, we will contact you shortly. Please note that any offer of employment with FleetPartners Group is subject to the satisfactory completion of background checks, in accordance with applicable laws and regulations. Awards Toitu Net Carbon Zero certification WGEA Employer of Choice for Gender Equality Work180 Endorsed Employer for Women

The library team provides a range of library services, collections, and spaces to the residents of Porirua City that support the community in relation to literacy, knowledge, information, research and study, recreation, and leisure activities. All about the role This entry level library role will be a popular vacancy, working part time in our Porirua Library as a Library Assistant in our Client Services team. You will be responsible for:  * Supporting the provision of customer focused library services at the Porirua Library * Assisting with enquiries across a range of topics * Creating a welcoming and stimulating environment for visitors to the library * General front desk duties such as answering general customer queries and issuing and returning items * Shelving returned items * Assisting with the opening and closing of the library as needed. Porirua City is a living wage accredited employer and the hourly rate for this position is $28.13. All about you It would be fabulous if you are interested in a career in libraries, and have some experience in a library or customer service environment.  You'll need to show us that you have: * will focus on customer service being at the heart of everything you do * are organised, reliable, punctual and committed to working as part of a team * are methodical and conscientious in your approach to work to ensure accurate shelving of library items * have confidence with a range of digital technology and equipment * a reasonable level of fitness as the role requires lifting crates of books   * Ideally you have a passion for reading across a range of genres All about Porirua City Our city is changing, and we need skilled people to help make that happen. Working for Porirua City is an opportunity for you to make a real difference in the community. You'll be welcomed into a team that's collaborative; values input and empowers you to make things happen. To top it off, the harbour and bush are at your doorstep; it's the perfect place to work.  To find out more about working for Porirua City Watch this video What you need to do now Come and join our busy and engaged Libraries team and be part of our welcoming and engaging environment. Please contact Shamila Gurr via email Shamila.Gurr1@poriruacity.govt.nz for more information. Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion.  We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we'll do our best to get you sorted. You will need to apply via our careers centre: www.poriruacity.govt.nz/careers. Applications need to be received via our Careers Portal by Sunday 13 July 2025. We expect this role to be popular, so if application numbers are high, we may bring the closing date forward.

If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today! We’re gearing up for a busy and exciting summer — and we need vibrant, customer-focused team members to help us shine! Based at our Auckland CBD terminal, we have casual and permanent roles available for immediate start, as well as fixed-term positions starting in early October through until the end of February 2026. Whether you're after a short-term gig or looking to start a longer journey with us, we have something for you. When applying, please let us know which type of employment you're interested in so we can best match you to the right opportunity! We’re looking for individuals who love working with people, engaging with people directly and over the phone. You’ll be out and about around the terminal, helping customers find their way, answering questions and assisting them as they board our vessels. Our shifts start as early as 5:15am and finish as late as 6pm. Due to the early starts, you will have access to private transportation. Majestic scenery. Extraordinary wildlife. And an escape unlike any other. It’s all in a typical day’s work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands. At SeaLink, we believe in connection and teamwork. People come and stay at SeaLink – because of “one boat, one team” we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal. When you join the SeaLink team, you can ensure your work life blend remains stable through routine, and with the flexibility and opportunity to provide a balanced lifestyle – for you and your own family. Key Accountabilities include: Oversee the smooth queuing and loading of vehicles and passengers onto our vessels Receive in-bound customer booking(s) enquiries and/or complaints by telephone and email. Ticket office – be the face of SeaLink in the terminal office when serving our customers. Process all customer requests pertaining to sailing enquiries and bookings. Respond to all online/email queries in a timely manner. Be the escalation point for any customer complaints or queries. Maintain our booking system including online capability. Requirements To be successful in the role you will need to have the following skills, knowledge and experience: Experience in in-bound Call Centre experience / experience in using an online booking / reservation system is advantageous. Proven experience in customer resolution. Ability to establish and maintain effective relationships with customers and gain their trust and respect. The ability to work at other terminals as required. Benefits What We Offer: Career support - gain invaluable experience The opportunity to work for a company who cares about their people and communities Opportunity to work with passionate individuals and an incredible team If this role sounds like the exciting opportunity you're looking for, Apply now! Please submit your CV and a cover letter, specifically addressing the above skills and experience! A position description can be provided upon request. SeaLink has a strong commitment to workplace health and safety and the well-being of our people. Successful candidates will be required to undertake a pre-employment drug test and a criminal record check. All applicants will be required to provide proof of their qualifications and eligibility to work in New Zealand. 

Garden Centre Team Member CBEC Garden Centre is looking for a friendly, reliable & self-motivated person to join our team. We are looking for a gardening superstar who has a sound knowledge in all aspects of gardening to work in our Far North community based Garden Centre in Kaitaia. This position requires some heavy lifting so being physically fit and not afraid of the outdoors is a requirement. The job involves many things including retail sales, seed sowing, weeding, pest management, bagging up bulk products. Applicants must have experience in  Plant knowledge  Plant production & maintenance  Customer service  Retail sales experience  Irrigation repair skills a bonus  Prior use of a loader or fork hoist is an advantage  Must enjoy working in a team A FULL licence is a MUST as we do deliveries. This is a full time position, and does requires some Weekend work. Only applicants with full entitlement to work in NZ need apply. Please email CV and cover letter to rj@cbec.co.nz