Duty Manager

Ready for a new challenge in hospitality - beyond a bar, restaurant or hotel? Great Catering has over 25 years of experience delivering exceptional hospitality and food led event experiences. We are looking for an experienced and proactive Supervisor/Duty Manager ready to step up into a dynamic, high impact role in the events industry. No two days are the same, help deliver some of Auckland premium events in prestige and unique locations Company Overview Great Catering is a well-established company providing exquisite food, catering and event services. We are dedicated to being New Zealand’s market leader in food and hospitality experiences, delivering restaurant quality food with exceptional service, epitomising innovation and excellence The Role As an Event & Operations Manager, you will join a well-established Operations and Logistics team. You will assist in the seamless delivery of all catered events from planning through to execution. You will manage the planning and packing of events, on-site operations, coordinate teams, maintain compliance, and ensure our service consistently exceeds expectations. This is a hands-on role requiring initiative, attention to detail, and a client-focused mindset. There are leadership, responsibility and accountability functions within this role. Key Responsibilities • Oversee the day-to-day operations of all catered events and venues • Manage staff briefings, guest liaison, service delivery, and post-event reporting • Act as a key point of contact between clients, the Sales & Events team, and kitchen operations • Lead recruitment, training, and performance management of the casual events team • Ensure venue readiness, equipment maintenance, and compliance with licensing and safety standards • Champion GC’s brand values in every client interaction and staff engagement • Uphold and implement all Health & Safety, HACCP, and food hygiene policies What You Bring • A full clean NZ driver’s license • A minimum of 3 years' experience in high-volume hospitality, venue or event operations management • Current Manager’s Certificate, LCQ and ServeWise training • Strong organisational and leadership skills, with the ability to adapt quickly to change • Excellent communication, client service, and conflict resolution abilities • Bags of personality, potential and drive to succeed • A collaborative, solutions-oriented mindset and a passion for hospitality What We Offer • A chance to grow within an industry-leading company. • Ongoing on-site training and leadership support. • A fast-paced, rewarding environment where no two days are the same. • The opportunity to contribute meaningfully to memorable events and guest experiences • Competitive renumeration package and guaranteed hours Ready to take the next step? If you're driven, capable, and excited about delivering outstanding events, we’d love to hear from you. Apply now and bring your energy to a team that thrives on excellence.