New Zealand Call Centre & Customer Service Job Listings

Cellar Door Manager - Marlborough63381593419523110

Cloudy Bay Vineyards

Cellar Door Manager - Marlborough

Blenheim, New Zealand

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It has been that way ever since. We are seeking a skilled, innovative, energetic, and responsible hands-on Cellar Door Manager to join our Brand Home Leadership Team. As a leader at Cloudy Bay, you will demonstrate your ability to motivate and guide the team. Together with the team, you will share your enthusiasm for hospitality and create memorable customer experiences, ensuring a seamless and outstanding brand experience for all our visitors, converting local and international guests into ambassadors of Cloudy Bay. Although good wine knowledge is desirable, more emphasis will be placed on your organizational skills, customer service, sales ability, and staff management skills. The ability to multitask is also essential. You will need a Manager's Certificate and must have NZ residency or a valid NZ work visa. Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays. Your day-to-day will include: Setting and maintaining an outstanding level of Visitor Center (VC) customer service. Leading by example, always demonstrating best practice service Actively lead & manage the team on the floor, to make sure they receive the guidance & support they need Oversee the day-to-day operations of the VC, ensuring it is clean, presentable, and well-stocked Handle safely and securely all cash, process sales transactions, and assist with the security of the building and assets Manage, coach, and constantly develop the VC team to keep their motivation and performance at the highest level Maintain a positive, open, and productive team dynamic and work culture within the VC team with clear communication and a goal-setting approach Achieve the VC financial KPI’s whilst closely monitoring costs Manage the VC roster and always ensure appropriate staffing levels in line with budgets Recruitment of permanent and seasonal staff as required Create detailed reports on weekly, monthly, and annual sales reports Ensure compliance with all relevant regulations, including liquor licensing Requirements Bachelor’s Degree or Diploma in Event Management or Hospitality NZ Managers Certificate Experience in a similar role, supervising staff, and overseeing Cellar Door operations Leadership and people management skills, in particular the ability to motivate and enthuse team members Solid operational capabilities across all functions of the Cellar Door, including retail, tasting counter, event, and a restaurant/bar Languages: Excellent English compulsory, strong written English required. A second language would be beneficial, but not required Strong passion for wine, food, and hospitality a priority Proficient in Microsoft Office software (Word, Excel, PowerPoint) Lead by example management style, very hands-on and operational Strong leadership and team-building skills to develop a positive team climate Knowledge of best practices in all areas of service, sales, and wine Flexible - able to work at weekends, holidays, and the extra hours when required Benefits What you can expect from us 9% superannuation Annual bonus target Health insurance Annual wine allocation Generous wine, food and merchandise discount at our cellar door and restaurant A positive and supportive team culture Focus on employee inclusion, wellbeing, and health & safety Forward-thinking structured professional environment Staff events and team experiences A comprehensive induction including an in-depth training on our wine range and brand values

Negotiable Salary

Customer Experience Consultant63381587223169111

FleetPartners

Customer Experience Consultant

Auckland, New Zealand

Who we are: FleetPartners is an ASX-listed fleet leasing and management company operating across Australia and New Zealand. With a strong market presence, innovative technology platforms, and a commitment to sustainable transport solutions, we partner with businesses of all sizes to simplify and optimise their vehicle operations. As we continue to grow in Aotearoa, we’re looking for passionate professionals to join our high-performing, customer-focused team. This is your opportunity to help shape the future of sustainable mobility in New Zealand. Learn more here. Our commitment to Diversity & Inclusion: FleetPartners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We welcome applications from people of all backgrounds regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or cultural identity. Who we’re looking for: This role is to provide exceptional customer service and support to our customers, sales teams and other operational functions within the business. This will assist the Sales Team to achieve the Sales budget and the overall business strategy whilst providing an exceptional customer experience. Helping the business deliver an outstanding Net Promoter score (NPS) through the delivery of customer centric outcomes. Attract potential customers by answering product and service questions and suggesting information about other products and services. As a Customer Experience Consultant, you will achieve high levels of customer satisfaction when responding to inbound and outbound customer requests, take personal ownership for the customer experience to help influence their decision to renew or expand upon products and services, they have with us. Requirements What you’ll be doing: Understand the customer’s industry drivers, business objectives, and organisation so that effective growth / maintain / manage strategies are developed which will underpin the value that FleetPartners brings to the customer to drive to real business outcomes. Right first-time responses with all activities Customer life cycle administered and managed right first time from quote to full in-life management Generate customer quotes within SLA’s Delivery support to our customers and Sales professionals for onboarding and in-life management activities within SLA’s Drive early engagement in the customer buying process - diagnosing customers’ needs and tailoring solutions to match while networking within the customer account and industry Champion the customer needs and requirements within the FleetPartners organisation and work closely with the Sales Team, to ensure customer satisfaction every time Actively utilises the customer surveying solutions made available by the business Enable the Sales teams to seek opportunities for competitive migration Enable the Sales Team to achieve Sales budget targets while following established pricing policies and effective communication Manage and maintain a balanced approach to superior customer service and strategic account planning, quarterly results and long-term customer goals. Identify new sales opportunities and focus on providing consultative support by supporting sales with their value propositions for the customer. Manage and build customer contacts, serving as the customer’s ambassador, trusted advisor and advocate. Establish oneself as a focal point for Sales relationships and assist with information for contract negotiations. Manage all sales and operational related activity through the accurate, timely and detailed use of the Customer Relationship Management (CRM). We’re looking for someone who’s Minimum of 2 years sales support experience Minimum of 2 years’ experience as a customer experience specialist Proven experience in cross selling and consultative selling with experience in collaborating across both client and own organisation to drive the FleetPartners approach Demonstrated experience in customer engagement and building long-term relationships. Solid understanding of customer financials Proven experience in the customer experience journey Benefits What we offer: Our employee benefits are continually evolving to meet the needs of our people. They currently include - Up to 27 days annual leave per annum; Flexible and hybrid working arrangements; Generous paid parental leave; Learning and development opportunities; Corporate retail discounts. and more. Ready to drive change? Apply now… If your application is successful, we will contact you shortly. Please note that any offer of employment with FleetPartners Group is subject to the satisfactory completion of background checks, in accordance with applicable laws and regulations. Awards Toitu Net Carbon Zero certification WGEA Employer of Choice for Gender Equality Work180 Endorsed Employer for Women

Negotiable Salary

Customer Care Consultant63381584447234112

SeaLink Travel Group

Customer Care Consultant

Auckland, New Zealand

If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today! We’re gearing up for a busy and exciting summer — and we need vibrant, customer-focused team members to help us shine! Based at our Auckland CBD terminal, we have casual and permanent roles available for immediate start, as well as fixed-term positions starting in early October through until the end of February 2026. Whether you're after a short-term gig or looking to start a longer journey with us, we have something for you. When applying, please let us know which type of employment you're interested in so we can best match you to the right opportunity! We’re looking for individuals who love working with people, engaging with people directly and over the phone. You’ll be out and about around the terminal, helping customers find their way, answering questions and assisting them as they board our vessels. Our shifts start as early as 5:15am and finish as late as 6pm. Due to the early starts, you will have access to private transportation. Majestic scenery. Extraordinary wildlife. And an escape unlike any other. It’s all in a typical day’s work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands. At SeaLink, we believe in connection and teamwork. People come and stay at SeaLink – because of “one boat, one team” we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal. When you join the SeaLink team, you can ensure your work life blend remains stable through routine, and with the flexibility and opportunity to provide a balanced lifestyle – for you and your own family. Key Accountabilities include: Oversee the smooth queuing and loading of vehicles and passengers onto our vessels Receive in-bound customer booking(s) enquiries and/or complaints by telephone and email. Ticket office – be the face of SeaLink in the terminal office when serving our customers. Process all customer requests pertaining to sailing enquiries and bookings. Respond to all online/email queries in a timely manner. Be the escalation point for any customer complaints or queries. Maintain our booking system including online capability. Requirements To be successful in the role you will need to have the following skills, knowledge and experience: Experience in in-bound Call Centre experience / experience in using an online booking / reservation system is advantageous. Proven experience in customer resolution. Ability to establish and maintain effective relationships with customers and gain their trust and respect. The ability to work at other terminals as required. Benefits What We Offer: Career support - gain invaluable experience The opportunity to work for a company who cares about their people and communities Opportunity to work with passionate individuals and an incredible team If this role sounds like the exciting opportunity you're looking for, Apply now! Please submit your CV and a cover letter, specifically addressing the above skills and experience! A position description can be provided upon request. SeaLink has a strong commitment to workplace health and safety and the well-being of our people. Successful candidates will be required to undertake a pre-employment drug test and a criminal record check. All applicants will be required to provide proof of their qualifications and eligibility to work in New Zealand.

Negotiable Salary

Customer Care Consultant - Summer fixed-term63381585722627113

SeaLink Travel Group

Customer Care Consultant - Summer fixed-term

Waiheke Island, Auckland, New Zealand

If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today! We’re gearing up for a busy and exciting summer — and we need vibrant, customer-focused team members to help us shine! We’re on the lookout for friendly, energetic people to join our Waiheke Island Customer Care team for the summer season, on a fixed-term basis— from early October through to the end of February 2026. This is a hands-on, people-facing role where you’ll be out and about helping customers find their way, answering questions, and guiding them onto our vessels. If you’re someone who loves a fast-paced environment, thrives on face-to-face interaction, and enjoys making someone’s day a little smoother, we’d love to hear from you. Our shifts start as early as 6:30am. Due to the early starts of this role, we are seeking someone who lives on Waiheke Island. Majestic scenery. Extraordinary wildlife. And an escape unlike any other. It’s all in a typical day’s work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands. At SeaLink, we believe in connection and teamwork. People come and stay at SeaLink – because of “one boat, one team” we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal. When you join the SeaLink team, you can ensure your work life blend remains stable through routine, and with the flexibility and opportunity to provide a balanced lifestyle – for you and your own family. Key Accountabilities include: Oversee the smooth queuing and loading of vehicles and passengers onto our vessels. Receive in-bound customer booking(s) enquiries and/or feedback by telephone and email. Ticket office – be the face of SeaLink in the terminal office when serving our customers. Process all customer requests pertaining to sailing enquiries and bookings. Respond to all online/email queries in a timely manner. Be the escalation point for any customer feedback or queries. Maintain our booking system including online capability. Requirements To be successful in the role you will need to have the following skills, knowledge and experience: Experience in in-bound Call Centre experience / experience in using an online booking / reservation system is advantageous. Proven experience in customer resolution. Ability to establish and maintain effective relationships with customers and gain their trust and respect. The ability to work at other terminals as required. Benefits What We Offer: Career support - gain invaluable experience The opportunity to work for a company who cares about their people and communities Opportunity to work with passionate individuals and an incredible team If this role sounds like the summer opportunity you're looking for, Apply now! Please submit your CV and a cover letter, specifically addressing the above skills and experience. A position description can be provided upon request. SeaLink has a strong commitment to workplace health and safety and the well-being of our people. Successful candidates will be required to undertake a pre-employment drug test and a criminal record check. All applicants will be required to provide proof of their qualifications and eligibility to work in New Zealand.

Negotiable Salary

Cellar Door Host - Marlborough - Fixed-Term63381579279233114

Cloudy Bay Vineyards

Cellar Door Host - Marlborough - Fixed-Term

Blenheim, New Zealand

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It’s been that way ever since. We are looking for an enthusiastic Cellar Door Host to join our team, fixed term until 30th April 2026, who can bring their flair for wine tastings and hospitality to craft a memorable Cloudy Bay experience for our guests. Bring your wine and food service knowledge and top-standard customer service ability to create engaging wine tasting & food experiences for our guests. In this role you will receive a comprehensive induction including an in-depth training on our wine range, our brand DNA and customer service, which will allow you to transform a positive customer experience into wine sales and brand loyalty. Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays. Your day-to-day will include: Being an ambassador of the brand by hosting all visitors and sharing knowledge related to the brand DNA and its wines; Delivering an outstanding level of service and experience; Ensuring day-to-day tasks are completed: set up and pack down of the day, monitoring and organizing daily bookings, order taking using the Point of Sale System, wine and food service, cleaning up and turning over the tables, wine and merchandise sales, stock monitoring and re-stocking; Turning the tasting experience into wine sales; Encouraging visitor loyalty and the wine club; Being proactive to improve the workplace efficiency by working closely with other team members; Being able to host different types of groups and nationalities; Keeping areas clean and tidy at all times, including indoor, outdoor and kitchen areas; Supporting private experience and VIP events by assisting with set up, wine pouring, food service etc; Being aware of the health and safety procedures and maintain a safe working environment Requirements Hospitality experience, ideally in a tasting room and a restaurant environment A passion for excellent Customer Service – friendly and focused on continually exceeding customer expectations A sales orientation - able to convert positive experiences into sales of Cloudy Bay wines, food and merchandise Excellent communication skills An enthusiastic and team-oriented mindset; A ‘Can do’ attitude with a very good eye for detail You will be physically fit as the job involves standing and lifting A computer proficiency English essential, additional language is a plus Legal rights to work in New Zealand Benefits Generous wine, food and merchandise discount at our cellar door and restaurant A positive and supportive team culture Focus on employee inclusion, wellbeing, and health & safety Forward-thinking structured professional environment Staff events and team experiences A comprehensive induction including an in-depth training on our wine range and brand values On-the-job support to establish you as a successful member of our fun, focused and collaborative team

Negotiable Salary

BARBERSHOP CO

TRAINED BARBERS/HAIRDRESSER - WANTED!

Auckland, New Zealand

We are looking for a talented Barber to deliver high quality technical work, creative flair and a world class client experience in our Ellerslie Store. We have full-time roles (35+ hours) available per week. You can expect: $27–$30/hr + tips, uncapped bonuses, and a tool allowance. The security of employment, with tax paid direct to the IRD. Minimum work hours: 35 hours per week. All hours paid at the standard hourly rate. Additional hours may be offered during peak periods. Pathways to leadership and shop ownership if you want it. Flexibility: Take leave when it suits you. Epic Perks: Discounts on tools, premium products, and more. Skill Up: Workshops, training, and personalised career plans. Be a Star: Annual awards and recognition. Innovation: We strive to be ahead of the grooming game. Key Responsibilities: In this role you will need to show a sound knowledge of trends and techniques, keen skills in barbering, retail sales and customer service. You should be skilled and experienced in shaving, cutting/styling with scissor, razors and clippers, trimming, fades, shampoo & conditioning and able to confidently and competently engage with a diverse range of people. Managing your work station, meeting hygiene and health and safety standards and being professional in verbal and body language are givens. Our barbers provide world class experiences to our clients and we seek a barber who aspires to offer the same in an outstanding team of stylists. Personal Skills: You must be able to work independently and also be able to cooperate effectively within a team. Professionalism, trust, mutual respect and openness to feedback and opportunities to grow are essential to working with our high performing team. Attitude is everything and you should be responsive to requests and willing to engage in all the tasks the role requires. Qualifications and Experience Required: Applicants must have at least 3 years experience in barbering or hairdressing. Ideal candidates will have barbering qualifications or achievement in competencies, but this is not required if you have the right skills and experience. You must have good literacy and numeracy skills for this role, and preferably have retail experience and competent customer service skills from prior customer facing roles. Training and Upskilling: You should be willing to increase the depth and breadth of capability through formal and informal training, development and upskilling programmes on the job. Our team members support their colleagues to develop in the role and you should be willing to do the same when requested. If you have the right stuff, and want to join our great team… please apply now.

NZ$25-30

Tarnix Security

Casual Alarm & CCTV Monitoring Operator

Tauranga, New Zealand

Tarnix Security offers Alarm and CCTV monitoring for residential, commercial, industrial and government clients and we are looking for sharp-multi tasker who can make good decisions under pressure to join the Team as a Casual Monitoring Operator. We have an excellent Team of dynamic operators who are passionate about security and protecting our communities. Role: You will be responsible for answering incoming calls regarding alarm queries, technician queries etc. as well as contacting clients for alarm activations and tech issues while providing excellent customer service. Additionally you will be responsible for live surveillance of CCTV networks, and undertaking footage reviews of CCTV networks, with the aim of reducing harm and increasing the safety of our client sites and communities. This work requires liaising with local councils and emergency services, particularly the NZ Police. This role is based in our Te Puke Monitoring Operations Centre. Shifts are approximately 8 hours long and we are looking for candidates who are flexible and can work our 05:30 am or 13:30 pm shifts. Full training is provided for the role with competitive wages on offer, depending on your existing skills and experience the starting hourly rate is $25.92 to $28.08 (incl casual loading). We operate 24/7, 365 days per year with rostered shifts (Day, Swing & Night). Responsibilities: * Contact clients for alarm activations, faults, and signals * Liaise with clients through phone and email to provide support on queries * CCTV network operation and response e.g. Use cameras on-demand to track vehicles, pedestrians, or gain observation on incidents * Work effectively in high-pressure situations * Provide clear, calm instructions to emergency services About you: * Excellent phone manner and customer service skills * Flexiblility with shift times and days and the Ability to work alone & within an enclosed Monitoring Station environment * General IT skills and technology knowledge (e.g., Microsoft Office products, VMS knowledge would be favourable) * Touch typing is essential and computer keyboard skills (e.g. quick key use) is favourable * Honest, reliable, self driven and have high integrity You MUST be at least 18 years old, have a clean criminal record and ability to pass a security clearance check to hold a COA, it would be favorable if you already have your COA Benefits for you: * Gain, or expand on your professional Office/Receptionist skills * Full training provided – monitoring software, camera operating, customer service training (phone, emails etc.) * Learn how to use Radio Telephones (RTs), callsigns, phonetic alphabet, and 24-hour time * Obtain Certificate of Approval (COA) – New Zealand Security License * Become familiar with Opotiki district layout, roads, side streets, and landmarks Apply online now for this excellent opportunity to develop your career in customer services and security with a team who are passionate about security and protecting our community!

Negotiable Salary