Our Business Totally Vets is a dynamic veterinary company, providing services and products in the Manawatu, Horowhenua, Taumarunui and Tararua areas for companion animals, equine, and production animals. Our business thrives on talented people providing superior care and advice for the health, wellbeing and performance of animals. Our business is committed to achieving a challenging Mission, Healthy Animals, Healthy People, Healthy Communities. When you join us, you become part of that effort. We are constantly improving through learning and innovation. Sharing what we know ensures we work better together. Gaining the trust of our customers guarantees we can care for the animals and our community. Join Our Team as a Client Services Specialist! Are you passionate about companion animals and customer service? We have an exciting opportunity for an enthusiastic Client Services person to join our team at our Feilding clinic. Our well-equipped hospital offers a wide range of general practice and specialist services, as well as advanced treatment options for both production and domestic animals. What We're Looking For: We are seeking a dedicated individual who possesses the following qualifications and skills: • Companion Animal Care Certificate or similar qualification • Passion for Customer Service with excellent communication skills • Veterinary Practice Reception Experience and knowledge • Experience in Managing Calls, Booking Diaries, and Appointments • Ability to Work Under Pressure, multitask, and use initiative • Excellent Computer Skills • Confident, Positive Personality with strong interpersonal skills • Team Player with a focus on detail and going the extra mile Key Responsibilities: As a Client Services Specialist, your responsibilities will include: • Serving as the first point of contact for our companion animal clients over the phone and in-clinic • Booking appointments for clients • Answering animal health questions • Conducting telephone contact and follow-up calls • Providing sales advice and product knowledge • Offering administration support for our hospital and specialist teams Why Join Us? Previous experience in customer service, veterinary practice, or a call centre is advantageous, but we are willing to provide training to the right candidate who can fit in and contribute to our team environment. Position Details: • Full-time position: 40 hours per week • Days: Tuesday to Saturday If you are a motivated individual with a passion for animals and customer service, we would love to hear from you! Please apply with your CV and cover letter by visiting our careers website - https://totallyvets.bamboohr.com/careers For more information, please contact: Basia Pollock Customer Service Team Leader Basia.Pollock@tvg.co.nz