Family Store Retail Assistant

**Location Southland - Invercargill Family Store** - Customer service superstar? - Want to create value from donated goods? - Make a difference within your community **About the Family Stores:** The Salvation Army has over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell. **About the Role:** This role is critical to our stores success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits. We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area. You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets. **Key Responsibilities:** - Providing excellent customer service to customers and donors - Receiving, sorting, pricing and merchandising donated goods - Processing sales and general money handling, including end of day cash up with accuracy and efficiency - As part of the team, ensure the store is well presented, well stocked and tidy - Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls - Contribute to a positive team culture and general duties of the Family Stores as required. **Person Specification:** - Excellent customer service skills, with sound judgement and the ability to de-escalate situations if necessary - Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds - Physically fit and capable of regular lifting - this is a daily part of the role - Capable of using various retail and communications technology such as point of sale software and tablets - Self-managing, able to keep to task and re-prioritise as required whilst under pressure - A clear communicator, both verbally and written - An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army - Be comfortable working within set procedures but able to apply sound judgement when initiative is required. - Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check. **Our offer to you:** - An additional working week of Salvation Army leave awarded annually on 1 July - Free confidential counselling services to support your wellbeing - Subsidised flu vaccinations - Discounted Medical Insurance with Southern Cross - TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7 - A position within a long-standing, respected nationwide organisation - Opportunities for growth and development - A varied and fast paced role in a friendly fun team - Enthusiastic team of likeminded people - The chance to make a difference in your community Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'. **Hours of work:** This role is a **Permanent/Part-time role at 20.25 Variable hours per week.** Please note, Family stores operate on some public holidays. **The starting hourly rate** for this role is **$27.80** The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity. The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.