Customer Experience Officer / Service Advisor

ABOUT DRIVE GROUP NEW ZEALAND At Drive Group New Zealand, we believe performance and success start with repairing every vehicle to the highest quality and safety standards. Our reputation is built on consistently delivering excellent customer care and service. As a true “one-stop-shop” solution, our services span the full scope of motor vehicle accident repairs. WORKING WITH US At Drive Group New Zealand, our people are the driving force behind our success. We proudly offer a range of benefits to recognise and reward our team, including: • ‘ME’ Day – Enjoy a paid day off on your birthday to celebrate your way! • Wellbeing Program – Your wellbeing is important to us, and we offer you and your immediate family members to utilise our Employee Assistance Program which provides access to free, confidential counselling and support whenever its needed. • Reward and Recognition – From BBQ lunches and team dinners to quarterly awards and national recognition programs—we love celebrating success. • Training and Development – Stay ahead of the curve with ongoing training • Stability and Flexibility – Full-time permanent roles offering job security and work-life balance. • Career Growth – We promote from within, and with our rapid expansion, the sky’s the limit. • Exclusive Discounts – Access to car, home and content insurance discounts, global vehicle hire discounts and more. • Bonus Programs – Earn up to $5,000 through our Refer a Friend Program. • Equal Opportunity Employer – We value diversity and create inclusive, respectful, and safe workplaces. ABOUT THE ROLE We are currently recruiting for a Customer Experience Officer/Service Advisor to join the team in Drive Group Penrose. As the key contact between customers and the repair centre, you will ensure all customer interactions are professional, timely and aligned with company standards and values. You will enhance customer satisfaction, manage customer expectations and contribute to a positive and efficient repair experience. KEY RESPONSIBILITIES • Provide exceptional customer service in-person, via phone and email. • Complete administrative tasks such as booking appointments, updating systems, and processing documentation • Coordinate with site staff to ensure smooth workflow and timely service delivery • Maintain accurate records in internal systems • Uphold our safety standards and procedures ABOUT YOU To be successful in this role, you will have: • Previous experience in a customer service/service advisor role • Strong communication and interpersonal skills • Sound Automotive Industry knowledge is essential • Excellent organisational skills • High attention to detail and accuracy • Problem solving mindset and a customer first attitude • Tech-savvy and proficient in Microsoft Office • Understanding of and willingness to abide by all safety practices and ensure high standards of health and safety are maintained. • Must hold current and valid Driver’s Licence Apply now or email your resume and contact details to people@drivegroup.co.nz and one of our team members will be in touch. Applicants must have New Zealand residency or a valid NZ work visa.