Customer Experience Supervisor / Dart River Advent

Exciting Opportunity: Operations Manager Bowling Club | Wellington Central - Location: Wellington Central - Job Type: Fixed-Term (36 Months) - Pay: Weekly pay + 8% holiday pay - Potential: Permanent role for the right candidate Ready to Lead in a Fast-Paced, Fun Environment? We're on the lookout for a passionate, driven, and experienced Operations Manager to take the reins of a thriving bowling club in the heart of Wellington. This is a fantastic opportunity to join a high-energy, community-focused venue where no two days are the same. If you're a natural leader with a knack for multitasking, team building, and delivering top-tier customer experiences this is your next big move! What's in it for You? - Fixed-term contract (36 months) - Weekly pay + 8% holiday pay - Opportunity to secure a permanent leadership role - Join a well-known, vibrant venue in a prime central location - Be part of a supportive, people-first workplace culture What You'll Bring Solid background in operations or hospitality management Experience in: - Facility & equipment oversight - Financial reconciliation & cash handling - Gaming machine management (essential) - Leading and coordinating small teams - Event planning and league management - Customer service & community engagement - Compliance with licensing and health & safety standards Strong communication, problem-solving, and organizational skills Reliable transport and flexible availability (weekends & shifts required) Your Day-to-Day Responsibilities - Oversee the smooth, daily operation of the bowling club - Lead a team of 5 bar staff with confidence and care - Handle banking and gaming machine reconciliation - Maintain high standards of service and safety - Liaise with club members, manage bookings, and support event coordination - Keep everything running efficiently behind the scenes Why Work with TRN? At The Recruitment Network (TRN), we do more than just match jobs we connect great people with great opportunities. With TRN, you'll enjoy: Variety, flexibility, and real career growth Ongoing support and development The chance to make your mark in a high-impact, people-focused role Apply Now Let's Get You Started! Ready to roll? Submit your CV through this ad or head to www.trn.org.nz to apply now. We'll be in touch shortly to talk you through the next steps!

The newly opened Clements Hotel has been renovated into a 5-star boutique hotel featuring 29 guest rooms and complemented by extensive F&B operations. Steeped in history, this property is iconic and promises to become a popular weekend dining destination with locals; the plush basement bar will have a prohibition era vibe with an extensive cocktail list and the restaurant serves contemporary cuisine, inspired by the local Cambridge food scene, using fresh, locally sourced ingredients. Original features within the hotel include a magnificent sweeping staircase, stunning stained-glass windows, parquet flooring, high ceilings, and luxurious furnishings creating a refined and relaxed atmosphere. As the Food and Beverage Manager, you will be responsible for overseeing all aspects of the food and beverage department, including restaurant and cafe, bespoke cocktail bar, room service operations and events. It will be essential that you create a memorable dining experience for our guests by maintaining high standards of service, quality that capstone hotels are know for. Responsibilities • Outstanding leadership skills, previous experience managing a team, recruiting, rostering, training and supervising staff along with HR experience in all aspects. • Lead and motivate a diverse team of professionals, fostering a positive work environment and encouraging personal growth and development. • Collaborate with the Executive Chef to develop and update innovative and seasonal menus that cater to diverse guest preferences. • Manage food and beverage inventory, order supplies, and control costs to optimize profitability. • Ensure that monthly financials for F&B are on target and accurate, reporting directly to the Hotel Manager. • Develop and implement effective operational policies and procedures to ensure seamless guest experiences. • Maximising yield and revenue through innovative sales practices. • Excellent, high quality customer service, ensuring positive guest experiences. • Handling complaints and overseeing the service recovery procedures. • Ensure exceptionally high and consistent standards are met with in the department. • To hold regular briefings and meetings with the team. • Understanding of current Health & Safety obligations, ensuring the Hotel is fully compliant to the SOP's, Policies, procedures and service standards. Qualifications: • Strong knowledge of food and beverage operations. • Previous experience in a similar role. • Proven track record of successfully leading and developing teams, with excellent communication and interpersonal skills. • Demonstrated ability to drive revenue growth, manage budgets, and achieve financial targets. • Exceptional problem-solving and decision-making abilities, with a focus on delivering exceptional guest experiences. • Solid understanding of industry trends, customer preferences, and competitive market dynamics. Applicant must have a valid visa or be a NZ citizen , we are unable to sponsor for this role, or transfer Accredited Visa holders. If you are an ambitious and results-driven professional with a passion for delivering exceptional guest experiences, we want to hear from you!

If you’re going to be salty, at least bring tequila! Rosie’s is your favourite spicy local, bringing the best of California’s coastline to NZ. Famous for our frozen margs, monster nachos and partying every damn day of the week. Are you looking for the next step up in your hospitality career and after more responsibility? Rosie’s is seeking their next Assistant Business Leader; a natural born leader who has a knack for mentorship and driving the people around you. You can look after a range of key business functions such as customer relationship management, rostering the team, training of new team members and supporting the Business Leader with administrative responsibilities (among other tasks). You fit into the team like a glove and are a key leader of the team, knowing how to go above and beyond for our customers as well as our people.

* Competitive Pay: Earn a great hourly rate with potential for overtime. * Event Access: Work hard, play hard with access to event during non-work hours. * Work-Life Balance: Enjoy flexible shifts that fit your lifestyle. Are you an experienced hospitality professional looking for flexible work in a fast-paced events environment? We are seeking a Casual Duty Manager to oversee the smooth delivery of functions and events while ensuring a high standard of service. Key Responsibilities * Supervise the day-to-day running of events, including staff management and service coordination. * Act as the primary point of contact for clients, guests, and suppliers during events. * Ensure compliance with all licensing, health, and safety requirements. * Provide leadership and support to front-of-house teams to deliver exceptional guest experiences. * Troubleshoot operational challenges and make effective decisions under pressure. Requirements * A current Duty Manager's Certificate (mandatory). * Demonstrated hospitality experience, preferably in supervisory or management roles. * Strong leadership, communication, and problem-solving skills. * Ability to remain calm, professional, and solutions-focused in high-pressure situations. * Flexibility to work evenings, weekends, and varied hours depending on event schedules. What We Offer * A dynamic and varied role in a supportive team environment. * Opportunities to work across a diverse range of events. * Flexible casual hours to complement your lifestyle. About Remarkable People Established in 2016, we are a vibrant, award-winning, national team of REMARKABLE individuals who don't just work hard but also play hard while enriching our communities. Our commitment to continuous growth, career progression, and maintaining a work-life balance sets us apart and we pride ourselves on finding and placing the right people at the right time! How to Apply: If you're ready to take the next step in your hospitality career and join a team that celebrates successes and fosters growth, apply through the link below, email your CV to Dani at auckland@remarkablepeople.co.nz or call us on 0212499677 to find out more. Your journey to REMARKABLE awaits!

Chouchou pronounced (“shoe shoe”) is an all-day cafe, bar and brasserie, trading from breakfast through to dinner. Located on Wellington’s waterfront inside the newly refurbished Circa Theatre, our menu will be based around taking the French classics and adding; cheekiness, flair, fun and amazing presentation. Chouchou has hours available at all times of the day, everyday of the week as we are an all-day trading venue. We are seeking Duty Managers on a full-time basis to join our team, guaranteeing a minimum of 30 hours per week. We’re seeking Duty Managers that have a passion for delivering exceptional customer service, thrive in a busy environment and enjoy supporting the training and development of new team members to create memorable experiences for customers. As the Duty Manager you will be responsible for managing and leading the day-to-day service of Chouchou, ensuring that customer expectations are exceeded, when on duty you will be responsible for ensuring that Chouchou is operating in compliance with the Sale and Supply of Alcohol Act. You will also play an important role in ensuring that you help create a work environment that is both safe and enjoyable for all team members. You will have the following experiences and skills: * Current NZ Managers license * At least 2 years' experience in a similar role and environment * Experience training new front of house team members * Cost management experience - desirable If this opportunity excites you, don’t miss out, apply now and send through your CV with your application. We will only be progressing applications where previous Duty Manager experience is outlined in your CV! Applicants for this position should have a valid NZ work visa or are NZ Resident/Citizens. We will not be considering International Applicants for this position.

We are searching for a motivated and experienced Duty Manager to lead the shifts at Midnight Shanghai. We are a Modern Chinese Restaurant and Karaoke, All Day Dim Sum & Cocktail Bar. The Duty Manager will have full oversight of Midnight Shanghai floor and bar, and work with seniors at back of the house on shift, assisting the team to achieve the best and smooth operation as well as a great celebration of guests visits. This Duty manager role is focusing on keeping team standards high, training consistently and lining up to budgeting and costing of a restaurant with sections and guidelines in mind. With the intention of growing into senior and assistant manager with us in the structured career path. If you have passion in the hospitality industry, understand the need of effective and professional communication, has can-do attitude in managing standards leading by example; as well as coaching junior teams to grow, then we would love to talk. Duties and responsibilities would include: - Overall operational responsibility to delegating while managing daily operations and teams dynamics. - Lead on shift with training schedules, including front of house and back of house. - Strong in budgeting and costing, reporting and training aspects, while hands on leading by example. - Daily checklist including roster, cost review & sections assignment, stock control & bar optimisations, venue maintenance and Duty Manager shift delegation Successful applicants will have relevant duty manager, team leader level work experience in the hospitality space. The most important is strong willingness to work with the our one business goal, as a team, as a leader, closely in the structure to report and achieve the best the brand can be and be proud to thrive together. Naturally you would be willing and be able to work weekends, and public holidays, and engage in an extremely fast paced and challenging environment. Our growing hospitality group will in return provide further career development opportunities and generous industry comparable remuneration for the candidates leading the team meeting expectations. Please apply with your CV and cover letter to career@doubledribble.co.nz Only shortlisted applicants will be contacted for an interview Please apply with your availability and cover letter. Venue Manager and other applications also welcome, please note your reasoning of applying. Applicants for this position must have NZ residency or a valid NZ work visa.