Contact Centre Operator

Do you have a warm, professional phone manner? Are you a hospitality legend who goes the extra mile to make every single customer feel looked after? YES? Awesome, read on – Manawatu & TRC Toyota may have your next career step just around the corner. We are looking for a positive, proactive person to join our amazing Customer Relationship team, based in Palmerston North but also supporting our Toyota stores in Feilding, Levin, Masterton and Whanganui. What would you be doing? * Managing large amounts of inbound and outbound calls – successful call centre or hospitality experience would be an advantage here, but is not essential, as long as you are willing to learn! * Preparing and distributing WOF & service reminders and communications to customers via their preferred contact method * Processing telephone and online booking requests * Setting up new, and managing existing, customer records; obtaining customer information and maintaining our customer database to the highest standard * Delivering prepared guides to ensure new and repeat service and extra care business * Ensuring sound knowledge of product and service requirements, pricing and time frames to identify needs, provide solutions, respond to questions and identify and overcome objections * Directing requests and unresolved issues to the appropriate department or person * Communicating and coordinating effectively and positively with all other internal departments – this team is a central cog in the machine! What are we looking for? * An exceptionally high level of attention to detail and accuracy, particularly around data collection and recording * A passion for consistently delivering outstanding customer service, largely over the phone, but face to face and electronically as well * A positive, mature outlook and a strong work ethic * The ability to interact with our diverse community in a compassionate and empathetic manner * Excellent written and verbal communication skills * A self-awareness and ability to multi-task, prioritise and manage time effectively * The ability to work together with our close-knit team to enhance the customer experience, and the motivation to exceed team targets and goals * Positivity and solutions-based resilience on the phone * A curiosity and desire to expand your skills. Who are we? Manawatu Toyota is an award-winning dealership who take pride in our strong customer and team focus. We have a friendly, dedicated team who are committed to delivering first-rate customer service in all areas of the business, all of the time. We strive to look after our team exceptionally well, as they are the bones to our business and, in turn, they look after our customers exceptionally well. Come and join an awesome, supportive team valuing hard work and a people-first attitude! What do you need to do now? If this sounds like you, and you're interested in meeting us and hearing more about this role, apply online now with a covering letter and your up-to-date CV!

Join the Global Pioneer of Predictive Demand Intelligence At PredictHQ, we’re redefining how businesses forecast demand by eliminating blind spots caused by unforeseen, event-driven disruptions. As the leader in predictive demand intelligence, our AI-powered platform helps companies master predictability - empowering them to optimise inventory, staffing, pricing, and marketing by understanding not just what events are happening, but why they matter. From concerts and sports games to unexpected weather events and airport disruptions, we track and forecast the impact of millions of real-world events across the world. Our platform leverages cutting-edge machine learning to create high-quality, forecast-grade data to deliver actionable insights via powerful APIs and an intuitive web app. The result? Businesses can anticipate demand spikes and dips with unmatched accuracy and agility. Our dynamic models adapt to changing conditions in real time, allowing customers to make smarter, faster decisions. That’s why industry giants like Domino’s, Uber, Expedia, and IHG rely on PredictHQ to stay ahead of demand and turn unpredictability into opportunity. Founded in 2016 and backed by Lightspeed Venture Partners, Sutter Hill Ventures, and Aspect Ventures, PredictHQ has offices in Auckland and San Francisco. Job Purpose 🎯 As a Technical Support Analyst, your core mission is to provide expert technical assistance to our customers, ensuring they not only resolve issues but truly succeed with our data and products. In this role, you’ll be the first line of support, confidently diagnosing and resolving customer-related technical issues while managing and prioritising multiple support queries efficiently. With your sharp problem-solving skills, deep technical curiosity, and understanding of data quality principles, you’ll deliver timely solutions that enhance the customer experience and improve our product in real-time. You’ll work closely with cross-functional teams across Product, Engineering, and Customer Success to escalate, communicate, and collaborate. Your proactive mindset will be key as you help build a robust technical knowledge base, monitor support channels, and surface insights from customer interactions to influence continuous improvement. Requirements Key Responsibilities 🔑 Act as the first responder for customer-related technical issues - triaging, resolving, and closing tickets with urgency and care. Manage and prioritise tickets raised by customers and Customer Success (CS) team members. Handle and resolve Intercom requests from our technical documentation webpages. Monitor and manage issues raised in our internal support channels relating to customers and from customers. Collaborate with Product and Sustained Engineering teams to escalate, prioritise, and track customer-facing issues. Proactively identify and flag unexpected customer behaviour or unusual patterns in product or data usage. Maintain clear, concise documentation of support interactions and technical resolutions. Follow up with customers to confirm their issues are fully resolved and they're satisfied with the outcome. Continuously expand your technical product knowledge and stay across updates to better support customer success. Skills, Knowledge and Competencies ⭐️ Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. Strong analytical and troubleshooting skills, with a structured approach to problem-solving. Ability to efficiently diagnose and resolve technical issues Skilled at managing and prioritising multiple support tickets and tasks in a fast-paced environment. Quick to learn new tools, adapt to new technologies and updates related to the product and our data. Solid understanding of data quality principles and their role in delivering a great customer experience. Nice to have ⚡️ Experience or familiarity with Salesforce General 💼 Applicants for this position must have New Zealand residency or a valid New Zealand work visa. Ensure that all activities are conducted in accordance with internal policies and procedures, applicable legislation, rules and standards, including relevant Acts, Advertising Standards Authority rules and regulations, and industry body requirements. Based in Auckland, this role follows our hybrid approach - combining the flexibility of working from home with one to two days a week in the office to foster team connection and collaboration.  Benefits PredictHQ Benefits 🤝 Health Insurance Paid Birthday Leave and Paid Family and Friends Day Leave Strong focus on your training and development 10 weeks of fully paid parental leave Flexible work arrangements A hybrid work environment centred on collaboration, agility and fun Options in a fast-growing company in its early stages $500 annual stipend to support your work from home setup Our Values 💛 PredictHQ is about teamwork to achieve huge things. We are building innovative and complex products, so our empathetic, hard-working culture is key to our success. We are proactive in helping our teammates grow and thrive in their careers, as well as making sure everyone can put their family and friends first. 

**About the Role** As a Customer Service Officer (CSO) working with our client, you will be essential in delivering outstanding customer service and supporting business objectives. Your role involves engaging with customers, ensuring satisfaction, handling inquiries, managing accounts, and building strong relationships with domestic and commercial clients while maintaining operational excellence. **Benefits:** * Pay Rate $26.00 per hour. * Work locally and have good hours of potentially 40 hours per week. * Training and development opportunities to enhance your skills and career growth. * Potential ongoing work with a reputable company. * A positive, safety-focused work environment ensures you get home safely daily. * EAP support services are available for you and your family. * Support from your Programmed Account Manager. **Key Responsibilities:** * **Customer Interaction**: Professionally handle calls, emails, and inquiries, resolving complaints efficiently with a customer-first approach. * **Account Management**: Assist with billing and account queries and maintain accurate customer data, including processing payments and orders. * **Compliance**: Ensure adherence to regulatory requirements for installations and customer holdings. * **Reports and Documentation**: Maintain daily reports and records in line with company systems. * **Customer Retention**: Support business growth by leveraging company offerings to retain and acquire customers. **You Will Have:** * Strong communication and telephone skills. * Customer-focused with a proactive approach to managing complaints and concerns. * Strong attention to detail and accuracy in account and record management. * Previous customer service experience, ideally within the utilities or energy sector. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with customer management systems is a plus. **If you are looking to join a well-respected company with a great team culture, please apply today!**

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It’s been that way ever since. We are looking for an enthusiastic, passionate, outgoing front of house team member who can bring their positive and professional attitude, and their flair for hospitality to create unforgettable and engaging food and wine experiences for our guests at The Shed in Central Otago - the home of our premium Te Wahi, our Central Otago Pinot Noir. You will be great at: Showing your passion for excellent customer service Delivering memorable food and wine experiences Converting the guest’s positive experience into wine sales and brand loyalty Being a team player and maintaining a great team atmosphere Supporting private experience and VIP events by assisting with set up, wine pouring, food service etc. Requirements In order to be successful in this position you will have: Significant experience in hospitality, preferably in a high-end restaurant setting A sales orientated mindset - able to convert positive experiences into sales of Cloudy Bay wines, food and merchandise A genuine passion and enthusiasm for wine and food Good communication and teamwork skills Have the ability to work weekends and public holidays Ability to lift heavy objects and stand for extended periods Legal rights to work in New Zealand on a permanent basis English essential, additional language is a plus Benefits What you can expect from us Reliable daytime hours (we are open 5 days per week, Wed to Sun) 9% superannuation Annual bonus target Health insurance Annual wine allocation Generous wine, food and merchandise discount at our cellar door and restaurant A positive and supportive team culture Focus on employee inclusion, wellbeing, and health & safety Forward-thinking structured professional environment Staff events and team experiences

Christchurch Fixed Term Full Time * Fixed Term: 6th October to 9th January 2026 * $28.60 per hour paid fortnightly * Monday to Friday shifts between 8am-5:30pm About the Role: Here at NZ Post, we are all about people! We connect families, friends, communities and businesses globally. What we do is pretty special! We communicate with our customers via phone, email and social media and when we connect, it's with a warm friendly and positive attitude. To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time. * Based at our 145 Orchard Road, Harewood office, you will work 40 hours per week Monday to Friday between the hours of 8am to 5.30pm. * This is a fixed term role from 6th October to 9th January 2026. Day to day you will: * Receive and respond to information and queries across a diverse range of channels including phone, email and social media * Resolve customer queries end to end, navigating a variety of systems at any given time * Use your customer service skills and experience to manage difficult customer queries, with support where necessary Please note our process will require you to complete online testing to understand your technical capability, if you do get this sent to you, please complete at your earliest convenience. You must be available for an in person evaluation half day between Monday the 1st September and Wednesday the 3rd of September 2025. Check out this video for a day in the Life of a Customer Care Representative We are looking for: * Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently * Someone who is resilient and has the ability to "bounce back" * Strong written and verbal communication skills * Someone tech savvy and know how to navigate and multitask between various systems. * The ability to deal with all sorts of people and queries while keeping cool under pressure * Someone who is adaptable thrives in a dynamic working environment Why this is more than a job: * He tangata, he tangata - it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified. * Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle * Free onsite parking * Days off on public holidays All external applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It has been that way ever since. We are seeking a skilled, innovative, energetic, and responsible hands-on Cellar Door Manager to join our Brand Home Leadership Team. As a leader at Cloudy Bay, you will demonstrate your ability to motivate and guide the team. Together with the team, you will share your enthusiasm for hospitality and create memorable customer experiences, ensuring a seamless and outstanding brand experience for all our visitors, converting local and international guests into ambassadors of Cloudy Bay. Although good wine knowledge is desirable, more emphasis will be placed on your organizational skills, customer service, sales ability, and staff management skills. The ability to multitask is also essential. You will need a Manager's Certificate and must have NZ residency or a valid NZ work visa. Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays. Your day-to-day will include: Setting and maintaining an outstanding level of Visitor Center (VC) customer service. Leading by example, always demonstrating best practice service Actively lead & manage the team on the floor, to make sure they receive the guidance & support they need Oversee the day-to-day operations of the VC, ensuring it is clean, presentable, and well-stocked Handle safely and securely all cash, process sales transactions, and assist with the security of the building and assets Manage, coach, and constantly develop the VC team to keep their motivation and performance at the highest level Maintain a positive, open, and productive team dynamic and work culture within the VC team with clear communication and a goal-setting approach Achieve the VC financial KPI’s whilst closely monitoring costs Manage the VC roster and always ensure appropriate staffing levels in line with budgets Recruitment of permanent and seasonal staff as required Create detailed reports on weekly, monthly, and annual sales reports Ensure compliance with all relevant regulations, including liquor licensing Requirements Bachelor’s Degree or Diploma in Event Management or Hospitality NZ Managers Certificate Experience in a similar role, supervising staff, and overseeing Cellar Door operations Leadership and people management skills, in particular the ability to motivate and enthuse team members Solid operational capabilities across all functions of the Cellar Door, including retail, tasting counter, event, and a restaurant/bar Languages: Excellent English compulsory, strong written English required. A second language would be beneficial, but not required Strong passion for wine, food, and hospitality a priority Proficient in Microsoft Office software (Word, Excel, PowerPoint) Lead by example management style, very hands-on and operational Strong leadership and team-building skills to develop a positive team climate Knowledge of best practices in all areas of service, sales, and wine Flexible - able to work at weekends, holidays, and the extra hours when required Benefits What you can expect from us 9% superannuation Annual bonus target Health insurance Annual wine allocation Generous wine, food and merchandise discount at our cellar door and restaurant A positive and supportive team culture Focus on employee inclusion, wellbeing, and health & safety Forward-thinking structured professional environment Staff events and team experiences A comprehensive induction including an in-depth training on our wine range and brand values