Wellington Customer Service - Call Centre Job Listings

Trademe

Customer Relationship Consultant

Wellington, New Zealand

At Rutherford and Bond Toyota, we are looking to grow our team with a customer service minded individual. We have an exciting role as a Customer Relationship Consultant within our Customer Support Team! As our Customer Relationship Consultant, you'll be the first point of contact for all in-coming calls into our business. With over a 150 staff, we receive a lot of calls in a day and it will be your primary responsibility to co-ordinate these calls between our 5 branches. You must be able to work autonomously and in a repetitive environment. You will be asked to provide administrative support at times to ensure the smooth running of the Customer Support Team. As our successful applicants, you'll be equipped with the following attributes: * Front-line customer service experience essential * A professional telephone manner * Personable with the ability to interact with a wide variety of customers * Good computer skills and med-level knowledge of Microsoft Office * Strong organisational skills and the capability to prioritise workloads and tasks efficiently * Resilience to change and the ability to work under pressure * The ability to work well in a team environment We offer a competitive remuneration package, great working and team environment. As well as ongoing support and training through Toyota New Zealand. This role is a great stepping stone to a career in the automotive industry. If this sounds like you, APPLY NOW. We look forward to hearing from you! Applications close 5 October 2025. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

Negotiable Salary

Trademe

Customer Service Representative - Wellington (CBD)

Wellington, New Zealand

Te arawatea - The opportunity * Permanent, full-time 37.55 hours per week * Start date: 06 October 2025 * Starting Salary: $61,466 with annual progression If you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you. We are a fast paced, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients. You will be the first point of contact for our clients and provide phone-based support to a range of people with various backgrounds, ages, and situations most in the providing them with assistance, tools, and support to access our services. Mou - About you As a Customer Service Representative, you will be placed at the forefront of peoples' lives. This will require you to lead with empathy and understanding to help navigate a range of queries. You will be responsible and involved in making important decisions to ensure that our people are given the right support to help them in their journey to be safe, strong, and independent. Our training approach will enhance your existing skills to confidently work with our people primarily through inbound calls. What you do makes a difference! To ensure success in this role we are looking for individuals with the following skills and attributes: * You enjoy quality conversations and can understand and show empathy to our people's complex needs, using effective communication and questioning techniques * Adaptable, resilient, and can work well under pressure * An ability to adapt to new technology and learn new skills as you will be operating systems that are new to you * Demonstrate experience using technology to solve problems * An eagerness to learn and an awareness of what is needed for self-improvement and development * You work efficiently, accurately and make good, sound decisions in the absence of clear policy * Flexible with hours and the ability to adapt to new circumstances as they arise Nga Haora Mahi: Nga tumanakohanga - Work Hours: What to expect Total hours of work for the week are 37 hours and 55 minutes, although you are paid for 40 hours. Our current standard hours of work are shifts of seven hours and 35 minutes per day between Mon-Fri 6.55am - 6:15pm and on Saturday 8:00am - 2:00pm Successful applicants will be working rostered duties across the 5-day week and one Saturday every five weeks - rosters are published 4 weeks in advance. While these are our current standard hours, in certain circumstances (Civil Defence emergencies etc) the contracted hours of Mon-Sat 6:30am - 10:00pm will be implemented. Nga mohiohio rapu kaimahi hira, me nga ra hira - Important recruitment information and dates We are working on a tight schedule and will be reviewing applications and progressing candidates as they come in, so could be contacted to attend at short notice. * You may be contacted via phone to attend an in-person Assessment Centre between the dates of 7 August - 26 August 2025 * If you are successful past the Assessment Centre, you will be contacted via phone to attend a face-to-face interview, between the dates of 18 August - 29 August 2025 * Salary starts from $61.466.00 per annum * Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application * Candidates should be able to provide 2 x work references (your current and previous employer) * Start Date: 6 October 2025 Me pehea te tuku tono - How to apply Please upload your current CV and in place of a cover letter, you will be prompted to answer the questions below. These questions hold significance in our shortlisting process, please make sure to provide comprehensive responses, (200-300 words). * What do you think makes a great Customer Service Representative and how do you see yourself fulfilling the role and responsibilities of the position. * MSD is guided by 4 leading values, which are outlined on our website. These values help us align our actions with a common purpose and provides a shared understanding of how we behave and the actions we take. Which value or values resonate with you and how would you display this in this role? * What does empathy mean to you? Please provide an example of a time when you demonstrated empathy towards a colleague or customer. Applications close: Midnight, 17 August 2025. He Whakaahuatanga Tunga - Position Description: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/contact-centre/customer-service-representative.docx Utu-a-tau - Salary range: $61,466.00 - $73,903.00

Negotiable Salary

Trademe

Contact Centre Operator

Wellington, New Zealand

A well-established and respected security firm is seeking a reliable and detail-focused Alarm Monitoring Operator to join their high-performing team. Based in a Wellington monitoring centre, you’ll play a vital role in protecting residential, commercial, educational, and corporate clients by responding to security alarms and dispatching the appropriate personnel. This is an excellent opportunity for someone with a calm and professional demeanour who thrives in fast-paced, high-responsibility environments. Key Responsibilities - Monitor and respond to a range of alarms (intruder, fire, panic, power failure, etc.) - Dispatch mobile security teams or contact keyholders/emergency services as needed - Take inbound calls from clients, technicians, and emergency contacts - Maintain accurate event logs and client records - Review and update customer files to ensure system accuracy - Remain calm, clear, and professional in all communications - especially under pressure - Work independently, including sole-charge during certain shifts Shifts & Roster: 6 days on, 3 days off - Rotating 3-week schedule providing 24/7 coverage: - Week 1: 7:00 AM – 3:00 PM - Week 2: 3:00 PM – 11:00 PM - Week 3: 11:00 PM – 7:00 AM (night shifts are shared and may be infrequent) Flexibility to work public holidays and cover shifts when needed is essential. What You’ll Bring Essential: - NZ Citizen or Permanent Resident - Full NZ driver’s licence and reliable transport (location not serviced well by public transport) - Excellent attention to detail and data accuracy - Strong communication skills and a professional phone manner - Ability to work autonomously and remain calm under pressure - Willingness to work rotating shifts, including nights and holidays - Clear criminal record (Police vetting applies) - Two verbal references from previous managers/supervisors Preferred: - Experience in call centres, admin roles, or monitoring centres - Familiarity with alarm systems or dispatch processes - Strong written communication skills What You’ll Get - Full on-the-job training across all shift types (including some night training) - A role that directly contributes to people’s safety and peace of mind - Supportive team environment with strong values and leadership - Stable full-time employment in a critical industry - Opportunities for long-term growth and professional development into Supervisor position. How to apply Please submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions and would like to get in touch directly, please get in touch with Katie Oakes on katie@kinetic.co.nz, or call 0221760308 for a confidential discussion.

Negotiable Salary

Trademe

Customer Support Team Leader

Wellington, New Zealand

Our Customer Support team is looking for a new Team Leader who is keen to share their skills in Customer Service with others and drive the team to the next level. As the Customer Support Team Leader, you will be accountable for maximising our customer retention, and enhancing the experience for our Service and Sales departments. The position will involve leading a team of five staff while working alongside other managers around the business to support our customer experience. As this is a productive role, you will also be the first point of contact for all in-coming calls into our business. With over a 150 staff, we receive a lot of calls in a day, and it will be your primary responsibility to co-ordinate these calls between our 5 branches. You must be able to work autonomously and in a repetitive environment. You will be asked to provide administrative support at times to ensure the smooth running of the Customer Support Team. About you: · Three years of customer service experience ideally at a senior level · Resilience to achieve goals even in the face of obstacles · Personable with the ability to interact with a wide variety of customers and staff · Good computer skills and a high-level knowledge of Microsoft Office · Practical and keen to challenge and implement new ideas and processes · Strong organisational skills and the capability to prioritise workloads and tasks efficiently · The ability to work well in a team environment · Attention to detail · Reporting and Administration to Senior Management · Automotive Service experience is highly desirable On Offer: · Competitive remuneration package of $70,000-$78,000 p/a · Staff discounts & opportunities for career development · Ongoing training and development in conjunction with Toyota New Zealand · A friendly, supportive, and fun team environment This role would be perfect for a Senior Service Advisor or Service Advisor Team leader who is wanting to take their career in a different direction. If this sounds like you, APPLY NOW by submitting your application online or if you want to hear more about the role, please contact Mara at hr@rb.toyota.co.nz Applications close 29 August 2025. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

Negotiable Salary

Trademe

Operations Adviser Electronic Monitoring

Upper Hutt, New Zealand

Think shiftwork might work better for your lifestyle?.....avoid that 9-5 hustle and bustle, and have a work life balance. * Starting salary $67,500, plus shiftwork allowance * Work with a supportive team using the latest tracking technology * Numerous vacancies available, located in Upper Hutt Mo te tunga | About the role Working at Ara Poutama Aotearoa (Department of Corrections) is a big responsibility. You will be part of a 24/7 team of people who are helping to manage and monitor people placed on electronic monitoring bail within our communities all over the country. As an Operations Adviser no two days are the same, and no two calls are either. One minute you're liaising with the Police for a high-risk arrest, next developing workable solutions for those on bail. Excellent communication skills, critical thinking, having the ability to multitask and think outside the square is your key to success in this role! In this role you will be on an 8-week rotating shift pattern which includes 3-shift types, morning, afternoon and nights. You will be required to work all three shift types during the 8-week pattern. This can take some time to get used it, and it's important for you to think about your commitments outside of work before applying. Please ensure you review the Job Description attached to this vacancy which includes more information on how a typical roster would look. These positions are located in Upper Hutt. Mou | About you You might be wondering how you can make other lives better as an Operations Adviser in our Electronic Monitoring team? The Operations Advisor role is a demanding role that requires a lot of empathy. You've got to be able to put yourself in their shoes. They need our support, and you need their trust. Whether its welfare checks, problem solving or diffusing a stressful situation - that's what you're there for. And you've got a great and highly experienced team to back up and support you along the way. Nga pukenga me nga wheako | Skills and experience This is a busy role, to ensure your success we would look to you to demonstrate some or all of the following skills, experience and attributes: * Experience with phone and email communications with a variety of clients * Demonstrate your critical thinking skills i.e problem solving, use of judgement, and ability to investigate * Current and strong computer literacy, with ability to pick up new systems * Resilience in challenging situations with people and negative behaviour * Be an excellent team player, and contribute to our wider success! * Experience in shift work will be a bonus as routines change You will need a Full New Zealand Driver's License and a legal right to work in New Zealand, without restriction, for a minimum of 24 months. This role is not covered by the Criminal Records (Clean Slate) Act 2014, therefore please disclose any offences with the law, even if they are outside 7 years. Applicants who have lived overseas in the last 10 years will also be required to provide an overseas police clearance if they are successful in gaining employment with us. Nga painga | The benefits The midpoint of the salary range is $74,057 per annum and the full range (85%-120%) is $67,500 - $79,393 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Mo matou | About us Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required. Tono inaianei | Apply Now To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered. When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work. Applications close on: Thursday 31st July, 2025 If you have any questions or want to learn more about a career with us, contact jess.escott@corrections.govt.nz, or visit careers.corrections.govt.nz.

Negotiable Salary