Negotiable Salary
New Zealand Automobile Association (NZAA)
Auckland, New Zealand
**Mō te tūranga | About the role** We're looking for a detail-focused Customer Experience Specialist to join our AA Driving School team. In this role, you'll help deliver outstanding service to our Members and customers by managing key inboxes, responding to queries, and keeping our systems and resources up to date. You'll also support our call centre staff, prepare customer insights reports, and contribute to process improvements that make a real difference to how we deliver driver training services across Aotearoa. **What You'll Be Doing | Mō te Tūranga** * Manage and respond to customer enquiries via phone and email, ensuring timely and professional service * Support our call centre team with product knowledge, guidance, and training materials * Report on customer trends and recommend process improvements to enhance service delivery * Keep internal systems and intranet resources up to date, ensuring accuracy and usability * Collaborate with instructors, tutors, and internal stakeholders to support AA Driving School operations **About You | Mōu** * Confident with MS Office (pivot tables and v-lookups a bonus) and comfortable with new technology * Strong communication and relationship skills with a customer-first mindset * Highly organised with great attention to detail * Resilient, adaptable, and eager to learn in a fast-paced environment * Full NZ driver's licence **What We Offer | Ngā āhuatanga kei a mātou** * Free AA Membership for you and your whānau* * NZAA Super Scheme with employer contributions + discounted insurance * A day off for your birthday * Ongoing training and development opportunities * A collaborative, supportive team culture **Working with the AA | Me mahi tahi tatou ki AA** For over 120 years we've been helping Kiwis on their adventures. Today, the AA is one of New Zealand's most trusted and respected brands, with more than 1.1 million Members. We offer much more than roadside assistance - we're constantly evolving, innovating, and offering new opportunities. Join us and take your career on its next adventure. We celebrate diversity and welcome your authentic self! **Apply now and help us deliver exceptional experiences for our Members and customers.**