Warehouse Manager

At Flo & Frankie, we’re more than a retail brand—we’re a people-led, purpose-driven business with a big heart. Since bringing our stock distribution in-house in 2022, our warehouse has become the engine room behind our beautiful boutiques, thriving online store, and growing wholesale channels. As we continue to grow, we’re on the lookout for an experiencedWarehouse Managerto lead and inspire our warehouse team based in Epsom. This is a key leadership role where your systems thinking, operational know-how, and team-first approach will help us deliver seamless, efficient service behind the scenes. WHAT YOU'LL BRING * Proven experience in warehouse or logistics leadership * Confidence using Warehouse Management Systems (WMS), ideally Carton Cloud * A process-focused mindset with a love for continuous improvement * Excellent communication and problem-solving skills * A warm, people-first approach—you’re generous with support and honest with feedback * Strong attention to detail and a high level of organization * Physical capability to assist with manual handling when needed * A full driver’s license (forklift license a bonus) WHAY YOU'LL DO * Lead daily warehouse operations across receiving, pick/pack, dispatch, and inventory flow * Manage layout, workflow, and costs to ensure smooth, scalable processes * Drive a strong culture of care, safety, and accountability in line with compliance standards * Maintain accurate stock levels through systems, cycle counts, and reporting * Collaborate with Planning to ensure timely replenishment and dispatch * Champion the use and improvement of our WMS (Carton Cloud) * Build and support a high-performing team through leadership and training * Plan and adapt staffing around seasonal and business need * Foster pride and positivity in warehouse culture and space * Oversee accurate and timely e-commerce and wholesale fulfilment * Partner with Customer Service and Wholesale teams to solve stock issues and enhance experience * Manage a smooth, customer-focused returns process * Identify and implement innovations across automation, sustainability, and smarter reporting ABOUT US We’re a locally owned New Zealand business passionate about thoughtful retail and creating meaningful experiences—for our team, our customers, and our wider community. Our warehouse plays a crucial role in supporting every part of the business, and we’re proud of the strong, values-led foundation we’ve built. Now, we’re ready to grow further with the right leader at the helm. WHY JOIN US * Above-market salary and generous staff discounts. * Join a warm, supportive team that genuinely cares * Play a key role in a growing, purpose-led brand * Make a visible impact through your leadership and innovation * Work in an environment where people and culture truly matter