Description

Widely regarded as a Waikato icon, Zealong Tea Estate is New Zealand's only commercial tea estate, producing 100% organic award-winning tea, and is a world-leading destination for tea, art and hospitality. This year, we are looking to elevate our standards even more! With increasing brand awareness locally and internationally, Zealong is a premier destination for locals and tourists alike, and you will play an important role to ensure we remain a destination of choice. We are now looking for an experienced, energetic and well-presented person to take up the full-time role of Restaurant Manager/Front of House Supervisor. This role, based principally in the majestic Tearoom with an unsurpassed view of the stunning vista that is our Tea Estate, will ensure that you help deliver the best Zealong experience possible for our visitors and guests. This role is all about presence, leadership, and attention to detail — ensuring exceptional service, strong team culture, and seamless day-to-day operations in a venue that is like no other in the country. The opportunity is there for someone who enjoys working in a multi-venue role, to also experience service in the fine-dining Camellia Restaurant, our events centre and in tours. The perfect candidate is someone with a minimum of 3 years of front of house leadership experience, who believes in Hospitality as a career and who has an expert eye for and uncompromising belief in delivering exceptional service, with a hands-on approach and an outgoing & charismatic personality. This is a permanent full time role of 40 hours per week. The criteria/traits/skills required: - Proven experience (minimum 3 years) in leading a large FOH team with strong coaching, mentoring, and accountability - Have a high degree of attention to detail - Be solution and customer focused - Flexibility to work shifts across the 7-day week and on some evenings - DM license is a distinct advantage - Immaculate presentation and an excellent command of English will make you stand out as a candidate. Key responsibilities: - Manage running of a shift in the restaurant - Manage a section, being on the counter or oversee the day’s operation and manage restaurant flow for any given shift - Ensure high service standards, team presentation, and operational pace are optimised - Work closely with the kitchen and managers to manage rostering, wage cost, and general efficiency - Maintain high levels of staff retention and a motivated, inclusive team environment - Being present and operationally actively during service - Lead, demand and inspire your team to deliver exceptional service - Support management in elevating operational standards - Assist in raising the waitstaff team's expertise in delivering a consistent service - Maintain quality standards for the service of food and alcoholic and non-alcoholic beverages - Assist with training and developing junior front of house, waiters and other staff - Conduct venue opening and closing procedures - Prepare and serve alcoholic and non-alcoholic beverages There are professional growth opportunities within Zealong as we invest in our people whom we see as our biggest asset. The successful candidate would get to work with an amazing team of chefs and a vibrant team front of house; be well remunerated, work in a stunning countryside location and yet be just minutes away from a large city. You will also enjoy generous staff perks including health insurance upon qualification, free parking and staff discounts. If you would like to be considered for this position, please apply by applying online, or alternatively by submitting your cover letter and resume to hr@zealong.co.nz. We would be happy to discuss the role with you confidentially if you wish to understand more about the role. Please state your expected remuneration rate in your application. Please be aware that only shortlisted applicants will be contacted, but every application is received with our thanks and appreciation.