Description

Manager – Quest on London & Quest on Ward, Hamilton Are you passionate about delivering exceptional guest experiences and leading high-performing teams? Join our dynamic team at Quest on London and Quest on Ward – centrally located in the heart of Hamilton CBD. We provide relaxed, stylish, and comfortable accommodation for both short and extended stays. We are seeking an enthusiastic and experienced Front of House Manager who thrives in a fast-paced hospitality environment. You will be the face of our business, leading the front office team and ensuring every guest receives professional, welcoming, and seamless service from arrival to departure. Key Responsibilities: Oversee all front desk operations including guest check-ins, check-outs, and concierge services Manage and respond to guest enquiries, feedback, and complaints with professionalism and care Lead and train front office staff, promoting a culture of service excellence and accountability Maintain reservation systems and ensure accuracy in bookings, payments, and invoicing Coordinate with housekeeping and maintenance to ensure room readiness and issue resolution Monitor and report on occupancy, revenue, and guest satisfaction metrics Ensure compliance with health and safety standards and operational procedures Provide after-hours support and manage emergency or high-priority situations when needed Collaborate with senior management on performance goals and service enhancements What We’re Looking For: Minimum 2 years' experience in a front desk or front-of-house supervisory/managerial role Strong leadership and interpersonal skills with a hands-on, positive approach Excellent communication skills (verbal and written), fluent in English High level of computer literacy; RMS and SiteMinder experience preferred Proficient in Microsoft Office suite (Excel, Outlook, Word) Proven problem-solving abilities and attention to detail Business-minded with a focus on guest satisfaction and operational efficiency Ability to work under pressure and manage shifting priorities Flexible availability including weekends, public holidays, and after-hours duties What We Offer: Competitive pay based on experience A supportive and growth-oriented work environment Accommodation may be provided as part of the role for after-hours coverage Opportunities for career progression within the Quest Apartment Hotels network Work in a respected and well-located property with a loyal guest base If you are a motivated professional who loves hospitality and thrives in a leadership role, we want to hear from you! Applicants must be a New Zealand Citizen, Resident, or hold a valid working visa. To apply, please send your CV and cover letter detailing your experience and why you are the ideal candidate for this role. Email address- manager@questonlondon.co.nz