Waikato Front Office & Guest Services Job Listings

Clements Hotel

Night Auditor

Waipa River, Waikato Region, New Zealand

An exciting opportunity have been created for a part-time Night Auditor to help launch the soon to be opened The Clements Hotel located at 68 Duke Street, Cambridge 3434, NZ. The Clements is Cambridge’s most iconic Hotel. A stunning renovation of a heritage building formerly known as the Masonic Hotel and built in 1911, this project has truly been a labor of love. The sensitively restored and renovated building is being transformed into a 5-star boutique hotel featuring 29 guest rooms and complemented by extensive F&B operations which are all due to open mid 2025. As a Night Auditor, you will play a crucial role in ensuring exceptional guest experiences during the nighttime hours, maintaining the highest standards of service. This is a part-time permanent position. Responsibilities: • Oversee and manage all operations during the night shift, ensuring the smooth running of the hotel and maintaining the highest levels of service. • Welcome and assist guests upon arrival and departure, ensuring their needs are met and any issues are promptly resolved. • Manage the night audit process, including accurate and timely preparation of financial reports, guest accounts, and other administrative duties including rolling the day. • Handle guest inquiries and complaints professionally and promptly, finding appropriate resolutions and ensuring guest satisfaction. • Ensure the safety and security of guests and the property by monitoring surveillance systems, conducting regular rounds, and promptly addressing any security concerns. • Collaborate with other departments, such as Housekeeping and Maintenance, to address guest issues if they occur. • Maintain accurate records and reports of incidents, guest interactions, and operational activities during the night shift. • Stay updated on hotel services, facilities, and local attractions to assist guests with inquiries and provide recommendations. Experience: • Experience in a Night Auditor role, preferably within a luxury hotel or upscale hospitality environment. • Strong customer service skills, with a passion for delivering exceptional guest experiences. • Flexibility to work night shifts, including weekends and holidays, as required. We invite you to apply for the opportunity by submitting your application to hr@capstonehotels.co.nz

Negotiable Salary