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Sales Support/ Customer Service

Auckland City, Auckland

Auckland, New Zealand

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About Us We are a proud New Zealand-owned furniture manufacturer with a legacy spanning three generations, we design, manufacture, deliver, and install robust, sustainable furniture solutions across education, healthcare, corporate, and government sectors. We are looking for an enthusiastic and customer-focused Internal Sales Representative to join our growing team and play a key role in maintaining and growing client relationships, supporting the Account managers, and driving project success. ________________________________________ Key Responsibilities • Act as the first point of contact for incoming sales inquiries (phone, email, and website). • Attend to client showroom presentations • Prepare and follow up on quotes, proposals, and tenders. • Support the Account Managers in preparing quotations, coordinating information, samples, and documentation. • Maintain CRM records with up-to-date customer and project information. • Liaise with production, design, and logistics teams to ensure accurate lead times and delivery updates are communicated to clients. • Assist with product specifications and recommend suitable solutions based on client needs. • Provide exceptional customer service from initial inquiry to post-delivery follow-up. • Assist in developing sales resources such as presentations, brochures, and sample packs. ________________________________________ Skills & Experience • 2+ years in a sales support or customer service role (preferably in manufacturing, interiors, or commercial furniture). • Strong communication and relationship-building skills. • High attention to detail and ability to manage multiple tasks under pressure. • Confident with quoting systems, CRM platforms (e.g., Salesforce or similar), and Microsoft Office Suite. • A proactive and positive team player who takes initiative. • A focussed and structured individual ________________________________________ What We Offer • A collaborative and supportive work environment. • Opportunities to grow with a well-established and evolving NZ business. • Ongoing product and industry training. • Be part of projects that shape workspaces, learning environments, and healthcare facilities across the country. ________________________________________ Ready to be part of something that lasts? Apply now and bring your passion for people, problem-solving, and beautiful furniture to the BFG team. Send your CV through to frontdesk@bfg.co.nz – Attn: General Manager

Source:  trademe View Original Post
Location
Auckland, New Zealand
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trademe

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