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Group Lead

Inland Revenue

Auckland, New Zealand

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Lead with Purpose. Empower People. Deliver Impact. Use your leadership strengths and passion for people and customers in a permanent senior leadership opportunity. Are you… * An energetic, self-motivated leader ready for your next challenge? * Passionate about growing people and improving customer experiences? * Looking to make a real impact in a role that combines strategy, innovation, and operational leadership? * Location options: Manukau, Takapuna, Hamilton, Wellington, or Christchurch We have apermanent opportunityfor aGroup Lead (Leader of Leaders)in theMicro Business, and Not-for-Profit customer segment. Mō mātou | About us At Inland Revenue, we support over 1.5 million customers in the Micro Business and Not-for-Profit segment—ranging from sole traders and small businesses to charities, trusts, and Māori authorities. Our work helps ensure customers meet their tax obligations and receive the entitlements they’re eligible for. Our teams span 17 sites across Aotearoa and include frontline customer service officers, customer compliance specialists, and technical experts. Together, we focus on education, intervention, and enforcement to maintain the integrity of the tax system and support customer success. Mō te tūnga | About the role As aGroup Lead, you’ll report to a Customer Segment Leader and lead multiple teams across New Zealand, through your team leaders. You’ll play a key role in shaping how we deliver services, drive innovation, and support our people to succeed. In this role you will: * Champion a strong leadership vision, aligned with IR’s priorities, and bring it to life through your people. * Build a high-performing, inclusive environment that empowers teams to deliver great outcomes for customers. * Lead with curiosity and courage—encouraging innovation, continuous learning, and collaboration. * Partner across Inland Revenue to co-design and deliver integrated customer strategies. * Support your leaders to grow, coach for performance, and lead through change. Mōu | About you We’re looking for someone who brings: * Proven experience leading leaders in a large, complex environment. * A track record of empowering teams to deliver quality outcomes for diverse customers. * Strength in leading through change and fostering innovation. * A collaborative and collective leadership style and the ability to build strong networks. * A growth mindset—you’re curious, resilient, and always looking to learn and improve. * The ability to work as a team to support a positive, inclusive and collaborative culture across the Segment. * The ability to connect the big picture to day-to-day delivery and inspire others to do the same. Tono mai | Apply here Please apply online with your CV and a cover letter (max 2 pages) that highlights: * Your leadership strengths (Leadership) * How you support people through change (Change Management) * Your ability to deliver great outcomes for customers and teams (Customer Advisory) * Anything else that makes you the right fit for this role. Applications close: 9am Wednesday 4th June 2025 For any questions, please contact**********@ird.govt.nzand one of the team shall be in touch. At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business. We have trust and integrity – we innovate to make a difference – we value people – we work together

Source:  trademe View Original Post
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Auckland, New Zealand
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trademe

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