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This includes:\r\n\r\n\r\n* Being based in the Timaru office looking after the geographical region of Timaru and surrounds including Geraldine and Waimate\r\n* Undertaking social and clinical assessments\r\n* Developing, overseeing and regularly reviewing support plans (InterRai)\r\n* Mentoring, verifying and supervising support workers\r\n* Working closely with RN, Care Coordinator and Support Worker colleagues\r\n* Liaising with funders and other providers\r\n* An evolving caseload, covering various contracts.\r\n* Less hands on clinical nursing tasks and more holistic care coordination\r\n* Full Time 8am - 4.30pm (will consider 32 hours per week).\r\n\r\nAbout you\r\n\r\n* A wonderful communicator - able to develop trust and relationships easily - with clients, family members, key referrer organisations and colleagues\r\n* You'll enjoy autonomy and working independently but naturally, want to contribute to the team and work closely with others\r\n* Adaptable and flexible. 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It affirms both tangata whenua status of whānau, hapu, and iwi in Aotearoa New Zealand, and their rights to citizenship. Te Tiriti therefore provides a basis through which Māori may critically analyse relationships, challenge the status quo, and affirm Māori rights.\r\n\r\nAt Arowhenua Whānau Services our purpose is to ensure that the needs of Māori living in the Takiwā of Te Rūnanga o Arowhenua are responded to in an appropriate way by bringing whānau, hapū, iwi, and Māori community development into a relationship with health, social services and education provision.\r\n\r\nMō te tūranga | About the role\r\nThe responsibility of Kaiwhakarite is to ensure the front desk welcomes manuhiri/whānau positively and delivers all administrative tasks to the highest quality standards. They will enter and process all incoming referrals for triage, and complete data entry to a high standard.\r\nKey responsibilities:\r\n•\tGreet and welcome manuhiri and whānau on arrival.\r\n•\tHave excellent communication and interpersonal skills.\r\n•\tDemonstrate empathy and respect for others.\r\n•\tBe able to deliver the highest standard of customer service.\r\n•\tHave excellent attention to detail and a high level of accuracy.\r\n•\tBe competent in the use of Microsoft Office suite.\r\n•\tBe innovative and open to change.\r\n•\tPerforms well under pressure.\r\n•\tHave a fun ‘can do’ personality and works well in a team.\r\n•\tExperience in healthcare preferred.\r\n•\tAnswer, screen, and forward incoming phone calls.\r\n•\tEnsure the reception area is tidy and presentable, with all necessary stationery and material.\r\n•\tProvide basic and accurate information in person, via phone and email.\r\n•\tReceive or collect, sort, and distribute mail and deliveries.\r\n•\tOrder office supplies and maintain inventory of stock that includes stationery, hygiene, cleaning products, and kitchen supplies for all Arowhenua Whānau Service locations.\r\n•\tUpdate calendars and schedule meetings as required.\r\n•\tPerform clerical duties that include filing, photocopying, and or transcribing, or other tasks asked by Kaihautū, Pou Whakahaere, Pūmanawa Kaihautū and Kaiwhakahaere.\r\n\r\n•\tOrganising workplace orientation for all new kaimahi starting at Arowhenua Whānau Services.\r\n•\tOrganise equipment, and stationery for new kaimahi such as keys, phone and phone number, laptop, desk, chair, and business cards.\r\n•\tCoordinate and manage orientation documentation alongside the Pūmanawa kaihautū, and Health and Safety (Nga Puna Hauora).\r\n•\tProvide administrative support to the Pūmanawa Kaihautū and for recruitment processes.\r\n•\tMonitor and update Arowhenua Whānau Services kaimahi of all changes to policies and procedures and ensure all relevant forms and applications are completed in a timely manner.\r\n•\tHandle, manage, and direct inbound and outbound calls related to referrals.\r\n•\tProactively engage with manuhiri, whānau, and key stakeholders and respond promptly to inquiries accordingly.\r\n•\tProcess referrals and service requests effectively and efficiently with agreed timeframes and with a high level of data accuracy and speed.\r\n•\tEnter data into the Client/Patient management system accurately.\r\n\r\n\r\nEssential professional qualifications:\r\n•\tRelevant knowledge and experience working in Reception and Administration.\r\n•\tRelevant qualifications and or experience in working within the health and social services sectors.\r\n\r\nOther essential requirements:\r\n•\tHold a current NZ full driver’s licence.\r\n•\tFirst Aid Certificate or willingness to work towards one.\r\nPersonal Qualities:\r\n•\tEmpathic, warm relational approach.\r\n•\tCan engage in a way that elicits trust and embeds hope.\r\n•\tCan relate across demographics and cultures in a non-judgemental, strengths-based way.\r\n•\tCan make and maintain strong relational connections across both NGO and government providers.\r\n\r\n\r\n* Please note that Arowhenua Whanau Services with screen applicants as they apply within\r\n\r\n* We will be advertising, and holding interviews once screening has been conducted\r\n\r\n* All successful applicants will be vetted through Oranga Tamariki Ministry for Children, under the Vulnerable Childrens Act.\r\nMinistry of Justice and Police vetting.\r\n\r\nA copy of full driver's license attached to each application is required, if moving to the next stage of referee checks.\r\n\r\nIf you are ready apply now. 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