NZ$25-35
EDA MANAGEMENT LIMITED
Rotorua, New Zealand
Tasks and Duties You will be responsible for managing the daily operations of our Airbnb properties in Rotorua and will be doing the following specific duties and responsibilities: * Handles inquiries and customer bookings directly, either over the phone or through the internet. * Do the check-in and check-out for all guests * Collect and receive payments and make reimbursements when necessary * Organising cleaners * Organising the collection and delivery of linens and other supplies * Conducting property inspections and liaising with tradespeople to organise maintenance and repairs as necessary * Investigate and address any customer complaints or concerns in a proactive and efficient manner * Promote and showcase Airbnb properties * Prepare weekly reports covering finance, incidents, guests' stays, and more. Skills needed Successful candidates must have the following interpersonal skills: * Must have at least 2 years of relevant work experience * With excellent customer service and strong leadership skills * A team player, with initiative, and exceptional organizational and time management skills This position is full-time and permanent, with a minimum of 30 hours guaranteed per week. Applicants must be local residents or hold a valid visa to work for us.