**About Ryman Healthcare** At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors. Additionally, we are proud to be the first healthcare company in New Zealand and Australia to receive the Wellbeing Tick. At the heart of our business, everything we do must be 'Good enough for Mum and Dad.' **What will you do?** We're looking for an experienced Senior Business Systems Analyst to join our Technology Business Systems team. In this role, you'll take the lead in supporting and enhancing our Salesforce platform, ensuring it continues to meet the evolving needs of the business and delivers long-term value. Your key responsibilities will include: - Acting as the primary owner of enterprise business applications, with a particular focus on Salesforce, managing stakeholder communications and ensuring alignment with business needs. - Providing functional support and configuration across Salesforce products (e.g. Sales Cloud, Service Cloud), including integration setup, and managing roles and permissions. - Gaining a deep understanding of how applications are used across the business and identifying opportunities to enhance or extend their capabilities. - Working closely with vendors to ensure applications evolve in line with business requirements and influencing product development roadmaps. - Leading the planning and deployment of system upgrades, including testing, implementation, and post-deployment monitoring. - Proactively identifying ways to improve system performance, resolve issues, and deliver greater value to users and the organisation. **What's in it for you?** If you are the sort of person who loves working with a team of people who work to a clear purpose, you'll love this role!In addition, a career at Ryman offers: - Ongoing support for professional development - Additional wellbeing leave and flexible working arrangements - Access to over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail - Social club events, furry Friday's (bring your dog to work), free yoga and fitness classes - Free gym membership for onsite gym - Convenient Ryman owned onsite café (Pioneers Café) with affordable coffee and delicious food options **Who are you?** - You have proven experience in a Salesforce specialist role with 6+ years of hands-on configuration and solution design across complex business environment - You hold current Salesforce certifications, ideally including Salesforce Administrator, Advanced Administrator, and one or more of: Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant - You have led multiple end-to-end Salesforce implementations, including requirements gathering, solution design, configuration, testing, deployment, and post-go-live support - You have solid experience working with Sales Cloud, Service Cloud, and platform automation tools such as Flows, Process Builder, and Apex triggers - You are confident working with APIs and middleware platforms, and have integrated Salesforce with third-party systems - You are comfortable working in fast-paced environments and enjoy contributing to multiple initiatives simultaneously - You value people and kindness, and are passionate about learning and delivering excellent results - You strive for excellence and constantly look for ways to exceed expectations; delivering a high-quality service at speed is second nature to you - You believe in the value of strong, positive, trusting teams who work together as one - You're resilient and keep going even when challenges arise, showing calm and composure under pressure - You value communication that is simple, clear, and straight to the point If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you! *At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.** * ***Applications will be reviewed as they are received, and interviews may occur before the official close date.This means a job ad may close earlier than advertised.***