Keen to jump on the tools? We’re on the hunt for an experienced and qualified espresso machine technician to join our team in Auckland. Our technicians are the real heroes of our busy wholesale operation. They keep our customers' operational by ensuring their machinery is in tip top condition. You’ll be responsible for the regular servicing and upkeep of our fleet of coffee equipment, and for delivering excellent service and support to our valued cafe customers in Auckland and the upper North Island. The role also includes being on call to attend customer emergencies and provide phone support. Main duties include: * Providing an excellent and reliable technical service to our wholesale customers in the upper North Island. * Performing regular maintenance and repairs of our customers' equipment. * Swiftly responding to customer call outs. * Working with 3rd party techs to resolve issues as required. * Diagnosing problems, then identifying and actioning solutions that will keep our customers operational. * Working with the Sales team to recommend and provide appropriate machinery and solutions for our customers. * Performing pre-installation checks, managing installation requirements and completing installations. * Delivering quality customer care and excellent communication when responding to technical enquiries. * Performing weekend/after hours “on call” responsibilities on a regular scheduled basis. * Documenting all service and installation work in our ERP system. * Invoicing customers accurately and in a timely manner. * Maintaining a tidy and organised workshop. * Performing regular stocktakes. * Keeping on site technical equipment and vans well maintained with regular service and preventative maintenance. * Staying up to date on techniques in the ever evolving coffee industry, participate in educational opportunities and share knowledge. The successful applicant will: * Have prior experience servicing espresso machinery * Be proficient with tools and machinery * Have an in depth knowledge of espresso machinery * Ideally have a strong barista skill set * Have a full clean driver’s licence * Ideally hold or be working towards an EAS licence * Have strong customer service skills * Have excellent listening, verbal and written communication skills * Have strong organisational and planning skills * Be reliable and consistent with a great sense of humour and ‘can-do’ attitude * Be a professional with a presentable manner * Be available for scheduled weekend on call duties (shared with other techs) A full job description is available upon request. What We Offer You’ll join a supportive, passionate team that values authenticity, quality, and community. Alongside a vibrant workplace and excellent coffee, we offer: * A company vehicle (van), phone and laptop * Weekly coffee allowance * Staff discounts * Paid volunteer leave * Access to our Employee Assistance Programme Our work environment is hardworking but relaxed, and we’re proud to be both a certified B Corporation and an equal opportunity employer. No person will be denied employment on the basis of race, age, gender, or religion. How to apply Apply now with a cover letter telling us a bit about yourself and why you'd be a great addition to our team, along with your CV.