Pukekohe East Management & Support Job Listings

Drive-Thru Manager - Mitre 10 MEGA Glenfield64151887757953110

Trademe

Drive-Thru Manager - Mitre 10 MEGA Glenfield

Our Glenfield Mitre 10 MEGA store is looking for a Drive-Thru Manager to join a great management team and take the Glenfield Drive-Thru timber yard to the next level. We believe our people are our greatest asset, hence we are looking for a natural leader with excellent product and building industry knowledge, who is able to inspire the team to achieve outstanding results. You will be reporting to the Store Operations Manager. This role will see you having daily communication with the Drive-Thru Supervisor, Logistics Despatch Officer and the Trade Operations Manager. We are a 7-day operation, so the successful candidate will be required to work a 5 day, 45 hours per week roster, including weekend work. This will see you taking accountability for: * supporting all DIY, trade and commercial customers * the daily running and consistent linking of the Drive-Thru, Warehouse and Despatch teams * leading the safety culture across these teams * overseeing all stock control processes, including stock rotation, accuracy and replenishment * driving improvements in GP$ through smarter selling, margin control and product knowledge * maintaining high yard and warehouse standards, including efficient warehouse storage and layout for optimal safety and productivity * ensuring all equipment and vehicles are maintained, safe and compliant * ensuring despatch accuracy and on-time delivery performance for all customers To succeed in this role, you will be able to demonstrate: * a hands-on, lead-by-example leadership style * a high calibre of retail and merchandising skill * excellence in service, safety and stock management * strong commercial awareness with trade and retail customers * problem solving ability, with clear and direct communication skills * that you are capable of leading multiple operational areas effectively * that your industry knowledge and customer rapport will add value to our customers projects * building industry leadership experience would be a definite advantage Grove Mitre 10 is a recognised and respected member of the Mitre 10 group, owning and operating stores in Glenfield and Onehunga, and being a leading merchant supplier to Trade and Commercial businesses throughout the wider Auckland region. This role offers the opportunity to work in a positive, fast paced environment that is stimulating and enjoyable to work in. We live by our values of being One Team, Honest and Fair, Customer Obsessed, and Striving for Excellence. If you are a motivated individual who is passionate about being part of the Mitre 10 team, then we want to hear from you. Please provide your CV and cover letter, including your remuneration expectations, via this website. Please note that short-listed applicants will be notified of the next steps.

North Shore, Hauraki, Auckland, New Zealand

Negotiable Salary

Drive-Thru Manager - Mitre 10 MEGA Glenfield64008037524610111

Trademe

Drive-Thru Manager - Mitre 10 MEGA Glenfield

Grove Mitre 10 is a recognised and respected member of the Mitre 10 group, owning and operating stores in Glenfield and Onehunga, and being a leading merchant supplier to Trade and Commercial businesses throughout the wider Auckland region. Our Glenfield Mitre 10 MEGA store is looking for a Drive-Thru Manager to join a great management team and take the Glenfield Drive-Thru timber yard to the next level. We believe our people are our greatest asset, hence we are looking for a natural leader with excellent product and building industry knowledge, who is able to inspire the team to achieve outstanding results. You will be reporting to the Store Operations Manager. This role will see you having daily communication with the Drive-Thru Supervisor, Logistics Despatch Officer and the Trade Operations Manager. We are a 7-day operation, so the successful candidate will be required to work a 5 day, 45 hours per week roster, including one day of the weekend. This will see you taking accountability for: * supporting all DIY, trade and commercial customers * the daily running and consistent linking of the Drive-Thru, Warehouse and Despatch teams * leading the safety culture across these teams * overseeing all stock control processes, including stock rotation, accuracy and replenishment * driving improvements in GP$ through smarter selling, margin control and product knowledge * maintaining high yard and warehouse standards, including efficient warehouse storage and layout for optimal safety and productivity * ensuring all equipment and vehicles are maintained, safe and compliant * ensuring despatch accuracy and on-time delivery performance for all customers To succeed in this role, you will be able to demonstrate: * a hands-on, lead-by-example leadership style * a high calibre of retail and merchandising skill * excellence in service, safety and stock management * strong commercial awareness with trade and retail customers * problem solving ability, with clear and direct communication skills * that you are capable of leading multiple operational areas effectively * that your industry knowledge and customer rapport will add value to our customers projects * building industry leadership experience would be a definite advantage This role offers the opportunity to work in a positive, fast paced environment that is stimulating and enjoyable to work in. We live by our values of being One Team, Honest and Fair, Customer Obsessed, and Striving for Excellence. If you are a motivated individual who is passionate about being part of the Mitre 10 team, then we want to hear from you. Please provide your CV and cover letter, including your remuneration expectations, via this website. Please note that short-listed applicants will be notified of the next steps.

North Shore, Hauraki, Auckland, New Zealand

Negotiable Salary

Customer Relationship Manager63909567186689112

Trademe

Customer Relationship Manager

**Customer Relationship Manager** Embark on an extraordinary journey with our client, a leading force in the global transport market, revolutionising the industry with cutting-edge clean energy EV and hydrogen cell technology. Customer experience is at the heart of everything they do, and in the pivotal role of **Customer Relationship Manager**, you will play a key part in shaping that experience. In this role, you will manage customer complaints and feedback, ensuring swift resolutions while analysing trends to drive continuous improvement. Your efforts will not only enhance customer satisfaction, but also strengthen their reputation as a customer-centric organisation! **Benefits** * Being part of a 100% New Zealand owned company * Ongoing training and development * Collaborative, innovative, and engaging culture * Parking on site  **The Detail** * Manage and respond to customer communications across multiple channels * Conduct inquiries and analyse customer complaints * Liaise with dealerships, sales, and service management * Develop and maintain relationships with customers * Act as a primary contact for customer queries and complaints * Monitor key performance indicators related to customer satisfaction * Promote best practices in customer complaint management * Gather and analyse customer feedback * Drive a positive complaints culture internally to ensure complaints are welcomed and encouraged * Train internal teams on complaint handling and support career development of the customer service team * Handle tribunal queries **About You** * Experience handling and analysing complaints * Strong attention to detail and accuracy in data entry and record-keeping * Ability to implement and drive processes * Ability to act with sensitivity and remain objective and impartial * Solutions-driven with the ability to multitask and meet deadlines * Methodical and able to remain calm under pressure * Very strong telephone, written and general communication skills * Negotiation skills If you feel that you have the skillset and personality for this role, please apply now with a **relevant cover letter and CV** outlining why you are the perfect candidate! If you would like any further information about the role, please contact Matt at **Muster** on 09 394 7444.

Auckland, New Zealand

Negotiable Salary