·Convenient Greenlane, Central Auckland location ·Level 1 and Level 2 Service Desk Analyst role ·Spacious corporate office The Spectrum Foundation vision is: "An Aotearoa in which all disabled people have equal opportunity to live good lives". The Foundation works closely alongside his subsidiaries (Spectrum Care Limited and Homes of Choice) to achieve this vision. Your role will be to assist with the delivery of ICT services to Spectrum Care and will primarily focus on first and second level support to users. You will be responsible for user support and system maintenance. You will need to provide assistance in managing, maintaining first and second level support so that all systems and services operate efficiently. **What you can expect to do in this role**: Install, troubleshoot, maintain and support operating systems, desktops, networks, telephony and associated hardware and software, ensuring optimum system integrity, security, backup and performance ·Support to end-users where required to ensure minimal disruption to productivity ·Conduct IT related purchases (hardware, software, services) and repairs on behalf of the business as directed by IT Manager ·Maintain IT requirements and best practices for the business as directed by IT Manager ·Be an expert on the enhancements and maintenance of various workstation-based technologies ·Contribute towards the maintenance, development and compliance of the cybersecurity program and associated policies ·Support implementation, upkeep, configuration and reliable operation of services within the IT environment ·Work across the whole company to troubleshoot, investigate and own escalated incidents and requests to resolution ·Work closely with external vendors and services providers to implement and support third party solutions within the business ·Assist with day to day operational matters ·Contribute towards growth, development and modernisation of IT solutions withing the organisation **Prerequisites** ·A full current class 1 driver licence. ·Undergraduate degree and/or qualifications related to the IT industry ·Minimum 1 year in IT support and systems administration ·Experience with Active Directory and Entra ID ·Experience with Windows 11 Support and Deployment ·Experience with Microsoft Intune ·Experience with Microsoft 365 ·Experience with Microsoft Teams and Microsoft Teams Phone ·Working knowledge of MDM and RMM tools ·Working knowledge of Enterprise Service Management Tools ·Working knowledge of Microsoft SharePoint ·Working knowledge of Microsoft Copilot, general generative and agentic AI - Understanding of, and Interest in, Cybersecurity principles, frameworks, best practise and associated tools - Understanding of, and Interest in, Power BI and Data Management **What's in it for you?**Exposure to new technologiesBe part of the technology journey of Spectrum Foundation and its subsidiariesStrong, fun, cohesive team.