Join New Zealand’s Leading Security Company – FIRST Security! National Operations Centre – General Operator - [Welfare & Integrated Security Services] Kia haumaru ai taatou katoa We’re FIRST Security, one of New Zealand’s market leaders in security. Based in our National Operations Centre in Mount Wellington, Auckland, we are seeking a General Operator to join our Auckland based team to provide specialist response and monitoring services to our clients. Role Highlights: • Living wage • Fulltime – 40 hours per week, overtime available from time to time • Roster – Tuesday to Saturday, 22:00 to 06:00 About the Role: We are seeking a detail-oriented and proactive individual to join our team. In this role, you will: • Deliver high-quality service to both internal and external stakeholders. • Monitor operational systems and respond swiftly to events in line with established procedures. • Handle sensitive information with discretion and maintain strict confidentiality standards. • Provide support across teams during peak periods, staff shortages, or business continuity requirements. • Communicate professionally with clients and stakeholders, ensuring all queries are resolved efficiently. • Accurately log incidents, hazards, system issues, and other events in accordance with company protocols. This role is ideal for someone who thrives in a fast-paced environment, enjoys the vibe of working in a team, has strong attention to detail, and is committed to delivering exceptional service. What we’re looking for: We are looking for someone who can bring: • Strong attention to detail and accuracy in a fast-paced environment. • Demonstrated critical thinking skills and ability to make good judgements in sometimes ambiguous situations. • Prior experience in a contact/monitoring centre environment advantageous. • Excellent communication skills, both verbal and written a requirement of this role. • The ability to remain calm under pressure and respond effectively to time-sensitive events. • A collaborative mindset with a willingness to support colleagues and adapt to changing priorities. • Professionalism and integrity when handling confidential information. • Experience using monitoring systems or working in a service-oriented role (desirable but not essential). Further benefits: • Full access to FIRST Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery. • Strong company focus on training and development – How can we help you grow? • Ongoing support, Welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau. • Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both you and your family. If these positions are of interest to you, Apply NOW!!