Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one . Together with all our co-workers, we’re on a mission to create a better everyday life for the many people. Now, we’re preparing to bring that mission to the many Kiwis. Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it’s your turn to help assemble our story in Aotearoa. We’re excited to announce multiple openings for IKEA Contact Centre Sales Generalists to join our team. If you’re passionate about home furnishing and thrive in a fast-paced environment where customer needs and creativity meet, we want to hear from you. Working at IKEA has its benefits and rewards: *$27.80 hourly pay rate *5 weeks of paid annual leave, parental leave pay, and more *24/7 access to our Employee Assistance Programme for health and wellbeing support *15% discount for co-workers *Affordable, nutritious meals with complimentary drinks in our co-worker restaurant *Provided co-worker uniform About this work area As a Contact Centre Sales Generalist, your responsibilities will include, but are not limited to: *Providing exceptional customer support across remote channels to build trust in the IKEA brand *Offering complete home furnishing solutions that exceed customer expectations, using a strong commercial mindset and selling home furnishing solutions to suit the customer's needs. *Using digital planning tools to visualise inspiring, practical interiors tailored to each customer’s lifestyle *Demonstrating expert knowledge in complex range and service areas to support customer goals and drive sales *Employing proactive remote selling techniques to boost long-term profitability *Striking a balance between customer satisfaction and commercial objectives *Contributing to and achieving personal goals aligned with unit and team ambitions *Sharing feedback to improve internal data and enable co-workers to better meet customer demands *Championing IKEA’s sustainability commitments in every customer interaction *Capturing and sharing customer insights to help Ingka improve the overall experience As an IKEA Contact Centre Sales Generalist you are or have: *Expert knowledge of IKEA products and services, particularly in complex or specialist areas *Strong command of home furnishing design and experience with relevant digital planning and sales tools *A deep understanding of customer needs, paired with creative problem-solving and a passion for practical, beautiful solutions *A persuasive yet empathetic approach to selling that builds confidence and loyalty Comfort navigating modern tools and systems while multitasking in a dynamic retail environment *A natural enthusiasm for connecting with people and understanding their life at home *A curiosity-driven mindset, always looking for ways to innovate and improve What you need to know *This role is hybrid, based between our external warehouse in Māngere and working from home, approximately 1 in every 5 shifts will be from home. *You’ll need a fast, secure internet connection and a private home set-up for customer interactions *The role is permanent. *Full-time contracts, 80 hours per fortnight & Part-time contracts, 60-79 hours per fortnight both available. *Internal title: IKEA Co-worker – Sales Generalist *Expected start date: 22nd September 2025 *You must be available for a rotating roster, including evenings and weekends *Applications close: 21st July 2025 *First stage: application form; successful applicants will be invited to complete a video interview *IKEA Sylvia Park is a non-smoking workplace *Got questions? Drop us a line at IKEA@hays.net.nz we're all ears! We need people like you This is more than just a job. At IKEA, we want to build careers that let you look back and know you’ve made it. That’s why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents. When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first. Because that's what “making it” is all about. We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet. So if you’re passionate about making the world a better place, making a whare an inspiring space, or simply making someone’s day, apply now and make it at IKEA