Join New Zealand’s Leading Security Company – FIRST Security! At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country’s market leaders in security, we’re looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment. About the Role: As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism. Key Responsibilities: • Dispatching jobs of varying service type, priority and maintaining service levels • Monitoring and responding to alarm events/alerts in line with company policies • Investigating delays or service failures and ensuring comprehensive incident reports are sent • Maintaining strict adherence to data privacy and confidentiality policies • Liaising with clients and handling sensitive information professionally • Log all events accurately, ensuring clear communication with clients and internal teams • Afternoon Shift Roster 14:00 – 22:00 Tues - Sat About You: We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure. You should have: • Minimum of 12 months’ experience in a customer service, monitoring, or dispatch centre environment • English as a first language with an excellent command of the language in written and verbal contexts • Strong communication skills, with fluency in both written and spoken English • Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces • A positive, professional, and friendly phone manner • Hands-on experience in real-time crisis management across inbound communications and surveillance systems • Proven ability to apply critical thinking and problem-solving skills in fast-paced, dynamic settings • An eye for detail and the ability to manage confidential information with discretion • Willingness to take on cross-functional responsibilities and collaborate beyond core role boundaries What We Offer: • Competitive Salary • Shift Roster 14:00 – 22:00 Tues - Sat • Free Parking Onsite for your convenience • Access to First Security’s Perks Program, with discounts across a wide range of retailers, petrol, and groceries • Ongoing Training & Development to help you grow in your role • Welfare checks and a strong company culture focused on your Health & Safety • Full access to EAP services, including confidential counselling and financial budgeting support for you and your family If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you! Apply Today! Or send an email to recruitment@firstsecurity.co.nz for more information or to arrange a confidential discussion about this role.