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Don't worry if you cannot figure it out, you will be able escalate more difficult queries to more senior members in the team where you can learn from their experience.\r\n\r\nWe are looking for:\r\n\r\n* Reliable, self-motivated, able to work independently and remotely\r\n* Strong verbal and written customer service and communication skills\r\n* Proven experience in a similar role or IT qualification\r\n* Enjoy communicating with people and solving problems over the phone or face-face\r\n* Basic knowledge of a Windows 10/11, O365, Android & IOS mobile devices\r\n* Basic networking and hardware troubleshooting skills and willingness to learn new technologies\r\n\r\nWhilst support for our end-users is predominately remote support, there will be a requirement to travel within NZ and internationally for on-site visits and training as required at any of our Australasian branches.\r\n\r\nIf this position sounds like the right opportunity for you then click the ‘Apply for this job' button to submit your application. 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Help Desk & IT Support in Manukau
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Help Desk & IT Support
Manukau
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Location:Manukau
Category:Help Desk & IT Support
Service Desk Analyst (Level 1 and 2)64287890176129110
Trademe
Service Desk Analyst (Level 1 and 2)
·Convenient Greenlane, Central Auckland location ·Level 1 and Level 2 Service Desk Analyst role ·Spacious corporate office The Spectrum Foundation vision is: "An Aotearoa in which all disabled people have equal opportunity to live good lives". The Foundation works closely alongside his subsidiaries (Spectrum Care Limited and Homes of Choice) to achieve this vision. Your role will be to assist with the delivery of ICT services to Spectrum Care and will primarily focus on first and second level support to users. You will be responsible for user support and system maintenance. You will need to provide assistance in managing, maintaining first and second level support so that all systems and services operate efficiently. **What you can expect to do in this role**: Install, troubleshoot, maintain and support operating systems, desktops, networks, telephony and associated hardware and software, ensuring optimum system integrity, security, backup and performance ·Support to end-users where required to ensure minimal disruption to productivity ·Conduct IT related purchases (hardware, software, services) and repairs on behalf of the business as directed by IT Manager ·Maintain IT requirements and best practices for the business as directed by IT Manager ·Be an expert on the enhancements and maintenance of various workstation-based technologies ·Contribute towards the maintenance, development and compliance of the cybersecurity program and associated policies ·Support implementation, upkeep, configuration and reliable operation of services within the IT environment ·Work across the whole company to troubleshoot, investigate and own escalated incidents and requests to resolution ·Work closely with external vendors and services providers to implement and support third party solutions within the business ·Assist with day to day operational matters ·Contribute towards growth, development and modernisation of IT solutions withing the organisation **Prerequisites** ·A full current class 1 driver licence. ·Undergraduate degree and/or qualifications related to the IT industry ·Minimum 1 year in IT support and systems administration ·Experience with Active Directory and Entra ID ·Experience with Windows 11 Support and Deployment ·Experience with Microsoft Intune ·Experience with Microsoft 365 ·Experience with Microsoft Teams and Microsoft Teams Phone ·Working knowledge of MDM and RMM tools ·Working knowledge of Enterprise Service Management Tools ·Working knowledge of Microsoft SharePoint ·Working knowledge of Microsoft Copilot, general generative and agentic AI - Understanding of, and Interest in, Cybersecurity principles, frameworks, best practise and associated tools - Understanding of, and Interest in, Power BI and Data Management **What's in it for you?**Exposure to new technologiesBe part of the technology journey of Spectrum Foundation and its subsidiariesStrong, fun, cohesive team.
Auckland, New Zealand
Negotiable Salary
IT Service Desk Analyst64064265852546111
Trademe
IT Service Desk Analyst
* Grow your IT Career with Us! * Supportive & Fun Team Environment * Local and international industry leader About Us Alsco Uniforms is the leading textile rental company in the world with a strong presence in many New Zealand industries - including hospitality, manufacturing and healthcare. We are a committed group that takes pride in looking after our clients and employees and delivering exceptional customer service at all times. About the Job Be part of a high performing team delivering quality IT Support to our busy and successful branches across New Zealand and throughout Australasia. As a user-focused Service Desk Analyst, you'll handle initial IT requests, resolve Level 1 issues, escalate complex tickets, and maintain user devices. You'll also support ongoing IT projects and daily operations. A key part of this role will be to troubleshoot, diagnose and resolve technical hardware and/or software issues. Don't worry if you cannot figure it out, you will be able escalate more difficult queries to more senior members in the team where you can learn from their experience. We are looking for: * Reliable, self-motivated, able to work independently and remotely * Strong verbal and written customer service and communication skills * Proven experience in a similar role or IT qualification * Enjoy communicating with people and solving problems over the phone or face-face * Basic knowledge of a Windows 10/11, O365, Android & IOS mobile devices * Basic networking and hardware troubleshooting skills and willingness to learn new technologies Whilst support for our end-users is predominately remote support, there will be a requirement to travel within NZ and internationally for on-site visits and training as required at any of our Australasian branches. If this position sounds like the right opportunity for you then click the ‘Apply for this job' button to submit your application. We look forward to receiving your application. As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in NZ must be presented at interview stage. Alsco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics To apply for this job go to: https://alscojobs.co.nz/Current-Vacancies and enter ref code: 6820709. Applications close: 10 November 2025
Auckland, New Zealand
Negotiable Salary
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