**Applications Close: 24/09/2025** With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful purpose that drives us every single day! We truly believe that when people achieve their financial goals, their whānau and communities flourish as a result. **To help us with this, we are searching for a Technical Writer to join our Technology and Transformation team, based in our Invercargill Head Office on a fixed term basis.** This role specialising in digital transformation within banking plays a crucial role in making sophisticated financial technologies understandable for internal stakeholders. The Technical Writer translates intricate concepts such as software integrations, digital banking platforms, cybersecurity, mobile apps, processes and software architecture into clear, accessible documentation. These materials are vital for ensuring seamless adoption of new technologies, regulatory compliance, and excellent customer experiences-serving audiences ranging from banking team members and IT teams to end users. **What you'll be busy with:** * Authoring, editing and structuring documents such as user manuals, process maps and guides, API documentation, compliance documentation, architecture and integration documentation FAQs, and release notes for digital banking products and transformation initiatives. * Reviewing legacy computer systems to map required processes for transformation to future state platforms. * Designing flowcharts, process diagrams, screenshots, and tables to explain digital banking functions such as mobile app navigation or online loan application workflows. * Working closely with digital banking teams, IT architects, software developers, cybersecurity experts, legal and compliance departments, and product managers to collect information and to ensure the accuracy of content. **What you'll bring:** * Proven experience in IT technical writing and documentation tools. * Exceptional ability to simplify complex technical topics for diverse audiences. * Strong stakeholder engagement and communication skills. **And preferably you'll also bring:** * Familiarity with Microsoft tools (SharePoint, Word, Visio), Atlassian suite (Confluence, JIRA), and BMC. * Experience in the banking or financial services sector. * Tertiary qualification in IT, Technical Communication, Information Systems, or related field. This role is full time, 37.5 hours a week, worked between 8.30am and 5pm, Monday to Friday. This is an exciting fixed term opportunity to join SBS Bank for up to 24 months to assist with a large programme of work. **About Us:** We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking. As a 100% NZ Member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve. We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues - we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed. So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home. **Apply today to join the Bank with Heart and become part of our SBS whānau**