Customer Experience Team Leader – Mitre 10 MEGA Prestons Mitre 10 continues to be proudly New Zealand owned and operated, and we're excited to announce the opening of our newest store. As we build our team from the ground up, we're looking for a motivated and experienced Customer Experience Team Leader to help us deliver the exceptional service our customers know and love.   About the role: As the Customer Experience Team Leader, you'll lead our Customer Experience team — a combined group that includes both Checkouts and the Customer Service Desk. Together, this team is the heart of our store and the first point of contact for all customer enquiries, whether that's answering phones, processing special orders, or providing fast, friendly service at the checkout. You'll be responsible for: * Leading, training, and supporting your team to deliver exceptional customer experiences every time * Creating and managing effective rosters to ensure coverage across all service areas * Maintaining high service standards and a calm, professional environment — even when it's busy * Coaching and developing your team to grow their confidence, efficiency, and customer focus This is a full-time, permanent role, working Sunday to Thursday on a roster that includes at least one evening shift finishing at 7:15 pm.   About you: You're a friendly, professional leader who brings out the best in others. You'll have: * Proven team leadership experience in a customer-facing or retail environment * Strong rostering and organisational skills * A calm, solutions-focused approach under pressure * A genuine passion for customer service and team development * Excellent communication and interpersonal skills    What's in it for you: * Be part of a brand-new store opening in the Mitre 10 network * A positive, supportive team culture * Full training and ongoing development * The opportunity to make your mark in one of New Zealand's most trusted retail brands    If you're ready to take the next step in your retail leadership career and lead a team dedicated to creating great customer experiences from start to finish, we'd love to hear from you.