We’re looking for a Business Support Lead — a confident, creative, and people-focused professional who thrives on making things run beautifully behind the scenes. You’ll be the calm in the chaos, the friendly face everyone turns to, and the person who transforms good systems into great experiences — for both our clients and our team. This role is perfect for someone who’s equal parts organiser, connector, problem-solver, and innovator. You’ll love tech, appreciate great process, and get genuine satisfaction from making things smoother, smarter, and more enjoyable for everyone. What You’ll Be Doing * Owning the day-to-day rhythm of our business — from client service to internal business operations. * Keeping our accounts humming — invoicing, proposals, reconciliations, payments, and smooth financial admin. * Leading the charge on client onboarding, compliance, and risk management — making sure we’re sharp, safe, and seamless. * Using clever systems and smart software to keep everything organised and efficient. *Providing strategic admin support to the leadership team — projects, reporting, coordination, and a touch of creative genius. * Bringing your marketing flair to life through engaging content, social media, newsletters, and events that connect with our community. * Being the go-to person for everything office-related — the one who always knows what’s happening, how to fix it, and how to make it even better. * Supporting our team with clarity, communication, and care. * Keeping our workplace positive, polished, and full of good energy. Who You Are * A seasoned professional with 5+ years’ experience in admin, office, or business management roles. * Tech-savvy and confident with Xero, Microsoft Office (especially Excel), and ideally FYI or XPM. * A people person through and through — approachable, empathetic, and excellent at building rapport. * Naturally organised and detail-driven, with a flair for streamlining processes and improving systems. * A creative problem-solver who sees opportunities where others see obstacles. * An exceptional communicator — both written and verbal — who brings warmth and professionalism to every interaction. * Proactive, self-motivated, and happy to roll up your sleeves when needed. * A culture champion who brings positivity, initiative, and calm leadership to the team. Bonus Points If You… * Have experience in accounting or professional services. * Enjoy creating content or managing marketing projects. * Have an interest in agriculture, horticulture, or rural business. * Can stay cool, calm, and charming — even when the printer isn’t! Why You’ll Love Working With Us * We’re a forward-thinking team that truly supports each other. * You’ll have autonomy, trust, and variety — and the freedom to shape how things run. * We embrace innovation and technology (we’re getting rid of the dusty filing cabinets here!). * Every day brings fresh challenges, laughter, and wins. * Our leadership team is supportive, visionary, and values your input. * We care deeply about our clients — and about making work enjoyable for our people. Ready to Make Things Happen? If you’re a people-first, tech-smart, detail-loving organiser who can turn plans into action and ideas into magic, we’d love to meet you. Come be the heartbeat of our business — where your creativity, care, and capability make all the difference, every single day.